Heritage Mazda of Bel Air

Like a few other reviews said.. thing can Defiantly be streamlined... I saw another review that stated they were "Short Staffed" and they 2-3 days i went there they also seemed short staffed particularly streamlined... I saw another review that stated they were "Short Staffed" and they 2-3 days i went there they also seemed short staffed particularly only having 1 business manager there, and that seemed to bottle neck the whole process. Over all they were all good guys to work with and they all seemed to work hard on getting the sale made... a very good dealership More

Wow were do i begin first of all let me just give you a little backround of my situation. Im a young single mom trying to make it day by day raising my son by cleaning houses and driving A LOT of miles eve little backround of my situation. Im a young single mom trying to make it day by day raising my son by cleaning houses and driving A LOT of miles everyday. The day i went into mazda was only to get my check engine light checked out. So like they say when it rains it pours not only did my transmission go up i had over 118,000 miles on my 2006 mazda still owing about 9,000 on the car. It was a bad day to begin with, within minutes of the service dept telling me the transmission needed to be rebuilt i had a phone call saying my aunt was being rushed to the hospital. So here i am all alone with my 5 yr old son at the mazda dealership in the pouring rain and no running car. I felt like my back was against the wall with making a quick decision with so much worry already on my mind. That is when service (which was absolutly wonderful) introduced me to the manager James. He was very kind and caring towards both me and my son. James then introduced me to my guardian angel Fran!!! Let me just say i never in my life met someone like Fran. He is a wonderful husband father and grandfather. He immediatly took to me and my son he showed nothing but concern. I did not see a salesmen i saw a gentle man who treated me like family. I didnt even have to tell him everything that was going on that day he gave me a loaner car so i could take my son home safely, and come back the next day when i was ready. The next day was Frans day off he said he come in as soon as i was on my way back to the dealership. I went in and then met John (another wonderful sales manager) he picked up were Fran and i left off the night before i saw a car i wanted online and within minutes John was on the phone with towson mazda saying he needed the car. So Fran came in on his day off to help me get out of my horrible situation.He drove me up to towson to get the car i liked, he spent his only day off work all day helping me work things out. It was difficult situation but with Steph, John and Fran working so hard on my case they had me out of my old car and into my 2010 mazda ( low low miles GREAT price). I can not thank everyone at heritage enough everyone there will hold a special place in my life i will never be able to repay them. I will just continue to share my life changing story with everyone i know and send them to Bel Air hertiage to buy a car. Thank you so so much Fran , Steph, James and John you were all wonderful. More

Wil was great. My husband and I wwas out and about on Sunday March 20, 2011 vehicle looking. Mind you that the dealership was closed on Sunday. Wil came out and introduce his self, answered what question Sunday March 20, 2011 vehicle looking. Mind you that the dealership was closed on Sunday. Wil came out and introduce his self, answered what questions,and concerns that we had. Wil ask us if we would like to take a test drive. I thought that was great customer service because he took time out for us on his own time. That was very nice of him. Thanks again. More

Wil could not have made the experience more pleasurable. He allowed me to get information from him that I needed to make a decision without pressuring me to make a decision. I was able to sort through all He allowed me to get information from him that I needed to make a decision without pressuring me to make a decision. I was able to sort through all the details and make a decision on my terms and not based on the dealership’s terms. I have never felt better about the purchase of a new car. More

Everyone at this dealership was nice and helpful, however they were very high pressure. I was choosing between one of their Mazdas and another car, after negotiating with them and coming to a final price I t they were very high pressure. I was choosing between one of their Mazdas and another car, after negotiating with them and coming to a final price I told them that I needed to go home and think about it. They kept on trying to sell me something, it was helpful at first, but became too much. They just wouldn't understand that I had narrowed my search down to these 2 cars and that I just had to go home and think about it. They kept me at the dealership much longer then necessary. Their overbearing way of trying to sell me any car (whether it was what I was looking for or not) was a definate deterent. I also felt that they used the fact that I was in an accident to try and sell me a car. I don't believe that you should use someone else's misfortune in this way. In their defence, the manager did call my house later and apologized (I believe for being too pushy, he spoke to my sister, not me) More

Managers were nice and very helpful offering several options. Salesrep was friendly and did a good job getting customer to the store but needs to place more of an emphasis on honesty and following up w options. Salesrep was friendly and did a good job getting customer to the store but needs to place more of an emphasis on honesty and following up with the customers needs. The process took very long and could have been streamlined to be more efficient More

Fran and Steph made my car buying experience the best it could have been! I originally inquired about a vehicle that was posted online. Fran replied almost immediately, and followed up with a phone call. Th could have been! I originally inquired about a vehicle that was posted online. Fran replied almost immediately, and followed up with a phone call. The best part was, he wasn't pushy! I could tell he was honestly trying to help my wife and I find the perfect car for us. A few days later, Fran found a car in their inventory that matched exactly what I was looking for and he contacted me right away. After a test drive, I knew this was the car for me. We came back to the office and skipped right past the typical foolishness of trying to negotiate price. After a brief conversation about what I expected to pay, they worked with me and I left with the perfect car, at a price I could easily afford. Steph walked me through the final price/agreement process and explained everything I was signing in detail, then offered me best wishes in my beautiful new Camry. I'm happy to recommend my friends and family to Heritage Mazda in Bel Air because I know they will be well taken care of and treated with the highest level of respect. More

I had a great experience at this dealership. Everyone was very friendly and nice. My Grandfather,who is on a pretty strict medicine schedule, came with me to look at cars and make sure I was getting a good d very friendly and nice. My Grandfather,who is on a pretty strict medicine schedule, came with me to look at cars and make sure I was getting a good deal. When we had been there for a few hours (they were short staffed that day) everyone was checking to make sure he was alright and to try and hurry up the process. Very straightforward, honest, and accomodating. More

Working with Wil was a pleasure. He came in on his day off to show us the car. He was very accomidating with our schedule. He was very kind and professional. Made us feel like friends. I am very happy wit off to show us the car. He was very accomidating with our schedule. He was very kind and professional. Made us feel like friends. I am very happy with the car. It is fun to drive and very comfortable. More

We had a great experience at Heritage Mazda when buying a used car. Ahmed Hussan helped us find a great car and we were very happy with the price we paid. We had been to a few other dealers during this car used car. Ahmed Hussan helped us find a great car and we were very happy with the price we paid. We had been to a few other dealers during this car hunt and were stressed out before coming to Heritage. Working with Ahmed was very relaxing and were treated above and beyond. We would recommend working with Heritage Mazda and Ahmed. More