Heritage Mazda of Bel Air

I would just like 2 say that this is the 2nd car I've purchased from this dealership, and I will return for sure. William and John were especially wonderful, helpful and understanding. They went above purchased from this dealership, and I will return for sure. William and John were especially wonderful, helpful and understanding. They went above and beyond what their general "job descriptions" are, and the friendliness of the whole staff was unbelievable. Everyone knew our names, remembered the vehicle I'd purchased, and said, "Hello!" even when very busy. More

we walked into this dealership after an extremely disappointing experience at a very large well known dealership down the road (wont mention any names but it starts with a J). i was with my mother-i disappointing experience at a very large well known dealership down the road (wont mention any names but it starts with a J). i was with my mother-in-law and my 18 month old daughter (so you know who they were dealing with). we were immediately greeted and welcomed by ahmed who had us quickly forget about the last 3 hours we had wasted down the street. the next 2 hours were long with the baby, but ahmed kept us entertained with balloons and personable service. my interactions with john and stephanie were just as charming. stephanie actually gave me a congratulatory hug as i was leaving and john called shortly after my car was delivered to my home to ensure i was happy with my new mazda...which i was of course!! i would definitely recommend this dealership if you are in the market for a car, they were straightforward, friendly and they were able to get me the exactly what i wanted! :) ps. a few days after my car was delivered i realized i had left an item in my loaner car, ahmed tracked down this item from the car which at this point was in delaware! talk about going above and beyond! More

My expereince at Bel Air Mazda is by far the best experience I have ever had at a car dealer. The employees I worked were friendly, caring and empathetic. They understood my needs and were not pushy. experience I have ever had at a car dealer. The employees I worked were friendly, caring and empathetic. They understood my needs and were not pushy. William went to great lengths to explain all the features of my new car--many of which I may have never known about! Ahmed was my daughters' salesman and was great with her as she purchsed her first car. Stephanie and John were warm and caring and always willing to listen and reassure. They were all anxious to insure I understood and accepted the offers regarding the trade in of my used car and the financing of my new car. I would, without a doubt, highly recommend this car dealership. More

Dealing with the staff at Heritage was a very pleasant car buying experience. This was my first car that I was financing compared to my parents, and it could have potentially been overwhelming and an easy car buying experience. This was my first car that I was financing compared to my parents, and it could have potentially been overwhelming and an easy opportunity for less kind salespeople to take advantage. When I told Ahmed what car I was looking for, he quickly asked why that car, and told me that a less expensive model would probably work better for my needs. After that, I knew I could trust everyone there. I left on Saturday certain I was going to get the car I had test drove, but simply wanted to sleep on such a big decision. They called me Monday after 10am, and I appreciated the call back (and that it wasn't as soon as they dealership opened) and Ahmed waned to make sure I didn't have any more questions. What impressed me was how the dealership went the extra mile to take care of me. I really wanted to stay under my parents' insurance policy to save money with a multi-car discount, and the staff called the insurance company to see if this was possible. When they discovered it wasn't, they got quotes and ended up SAVING me money on my insurance using the same company I have been ever since I started driving. To walk away with a car payment but spending less in insurance excited me. Heritage Bel Air Mazda looks out for their customers. I have been raving about them ever since I drove away! More

Let be start by saying Heritage Mazda of Belair is the #1 Dealership to buy a new oar or used car at. I purchased a new Mazda CX7 at Heritage Mazda of Belair and got the best deal around. I had been all ov Dealership to buy a new oar or used car at. I purchased a new Mazda CX7 at Heritage Mazda of Belair and got the best deal around. I had been all over looking for a new vehicle and did not know what I really wanted to buy. I went to Heritage Mazda of Belair and my Salesman was Larry Eaton. Larry made my car buying experience wonderful!!!And its never wonderful when you have to go and buy a new vehicle. I never once felt pressured into making my mind up of what to buy. Larry walked the lot with me for HOURS!!He explained all the features, engines, vehicle mileage etc...on many vehicles to me. I test drove a vehicle and still did not know what I wanted. I took a new Mazda CX7 out and fell in love with it. Larry sat with me and went over everything about the vehicle. He helped me so much and made my car buying experience a joy!!!I will only go to Heritage Mazda of Belair from now on to purchase my vehicles and I will always have Larry Eaton for my Salesman and hopefully a friend for life. Its hard for a woman to go buy a car buy herself and Heritage Mazda of Belair is the place for a woman to go if she has to go buy herself to buy a car. Heritage Mazda of Belair you should be very proud to have employees like Larry Eaton, Bill Keys and Stephanie Thornton working at your dealership. Your Manager Bill Keys is such a wonderful person to deal with. He is honest and very helpful and you dont find that at any other dealership. It was such a joy working with Bill while purchasing my vehicle. As long as he is Manager at Heritage Mazda of Belair and Larry Eaton is a Salesman and Stephanie Thornton is a Finance Manager you will have my business for life!!!Stephanie got me financing in no time at all. She is such a sweet and nice person to deal with and helped me out so much. Stephanie, Larry and Bill Thank You all so much for everything!!!Heritage Mazda of Belair, these three employees you have are wonderful and I sure will tell everyone to make this the dealership to buy a car at. Excellent Customer Service, Great Prices, Great Financing and The Best Dealership Manager around. More

I would just like to thank the parts manager, John, at Heritage Mazda Bel Air for solving what started out to be an issue I was extremely dissatisfied with. I really do appreciate his work ethic and am ex Heritage Mazda Bel Air for solving what started out to be an issue I was extremely dissatisfied with. I really do appreciate his work ethic and am extremely happy with the resolve of my issue. Originally I had bought a part from Heritage Mazda, and after a long drawn out ordeal..I was able to return my part for a full refund. I now feel that John, knowing I was unhappy, went above and beyond to contact me and allow me to bring my un-needed part back to the shop for a refund. He called me personally and set a time for me come in, and was then waiting at the counter for me to arrive. I am now extemely happy with Heritage Mazda and would recommend them in the future. Thanks so much again, John!! More

I called multiple Mazda dealers and Ahmed was the first (and only) to pursue my business. He did so with a very professional attitude, was not pushy in any way, and educated me on the dealership. Followi (and only) to pursue my business. He did so with a very professional attitude, was not pushy in any way, and educated me on the dealership. Following my own research, Ahmed coached me on my process and encouraged me to visit the dealership to examine my trade-in. He was unable to be at my arrival and let me know ahead of time. Ahmed arranged that his manager would meet me upon my arrival. The entire showroom was clean, orderly, and my son was able to do his schoolwork while we went through the process. My expectations were managed and we left that evening in our new car. The only point that I would strongly recommend, is that the dealership seriously consider specific and tangible mark-downs for military and government. Given the location and proximity to multiple military installations and federal government facilities, it may be worth considering. As a veteran, I was surprised that Heritage did not have a specific rebate; most dealerships in the area offer something modest such as $250.00, $500.00, etc., Regardless, I left feeling that I received very professional treatment and best value for my trade-in that Heritage could provide. I am also confident that my price was competitive and the entire deal was amicable. More

I was impressed by everyone's professionalism. They really had great customer service and they were very above board in pricing and negotiation. I was gearing up for the usual sales tactics of some dea really had great customer service and they were very above board in pricing and negotiation. I was gearing up for the usual sales tactics of some dealerships - hard sell, bait and switch, games with financing, but there was none of that with Heritage. They even got me a better financing rate then my own bank. More

Ahmed was very helpful, and extremely pleasent to work with. He answered all our questions, and provided us with a very pleasent afternoon. We were able to turn in our car with no hassle. This is the f with. He answered all our questions, and provided us with a very pleasent afternoon. We were able to turn in our car with no hassle. This is the fourth car that we have bought from Heritage, and highly recommend this dealership. More

I came in for a causal test drive on a Mazda 6 and began sensing the typical pushy salesman approach to close the deal. I was looking to see if I should replace my vehicle with something else or maybe hold sensing the typical pushy salesman approach to close the deal. I was looking to see if I should replace my vehicle with something else or maybe hold on to it for a while. This was a fact finding mission on my part but that was not accepted. I have purchased from other Heritage and Mile One locations and this one did not live up to their reputation. I will not be going back in the future to do business there. More