Heritage Mazda of Bel Air

My experience at Heritage Mazda of Bel Air was excellent. I can honestly say that I've never had a group of people work harder to make sure that I was 100% satisfied with my purchase. Most of my time was I can honestly say that I've never had a group of people work harder to make sure that I was 100% satisfied with my purchase. Most of my time was spent with the Sales Consultant William Libertini. He was extremely helpful and knowledgeable through the entire process answering any questions or concerns I had about the vehicle. He had a great sense of humor and really made the whole experience fantastic. Once I found a car that I was interested in I spoke with John Holiday, who with the help of Richard Blaine worked for 2 straight days to get me an unbelievable deal on my new car. I can't thank them enough for trouble they went through to make the deal work. After everything was approved I finished up my contract with Stephanie Thorton who was extremely nice and had a great sense of humor. She made the not so appealing task of signing paperwork a pleasure. I also would like to mention that I've been a customer of Heritage Mazda and have had all of my cars maintenance done here and the service staff has been terrific as well. I'd recommend anyone who is looking for a new/used car to stop by Heritage Mazda of Bel Air. More

William Libertini from Heritage Mazda in Bel Air, Md was amazing!!! Wonderful customer service, very knowledgeable, and friendly. Not at all overly pushy like very other dealers we met with. From the moment amazing!!! Wonderful customer service, very knowledgeable, and friendly. Not at all overly pushy like very other dealers we met with. From the moment we arrived to the moment we departed, (with my 2011 Mazda 3 Sport!!) it was a very stress free process. I highly recommend William Libertini from Heritage Mazda in Bel Air, Md. The only thing that bothers me, is that I can not rate higher than 5 stars. Thank you gentlemen for a job well done!!!! Sincerely, A truly satisfied customer!!! More

From the moment I contacted Fran Meyers at Heritage Mazda, and over the 3 long days that that it took to finalize everything for the car that I wanted, Fran and the rest of the staff were nothing short Mazda, and over the 3 long days that that it took to finalize everything for the car that I wanted, Fran and the rest of the staff were nothing short of amazing to work with. They kept me informed of everything that was going on, and even with my less-than-stellar credit report and negative equity on my trade-in, managed to find a way to get me into my dream car, a very rare Audi RS6, at a great price. The whole time, I was treated professionally and with kindness, not like some other dealerships where you'll be looked at as just another opportunity to make a sale. Also, even with many other consumers showing a lot of interest in the vehicle that I was trying to purchase, the whole staff at Heritage worked for 3 days to get me into the car, instead of just telling me no and selling it to someone else, which would have been the easier route for them. They took the time to take care of me, instead of taking care of themselves. I had an amazing overall experience working with Fran and the entire staff, and would definitely recommend this dealership to anyone in the market for any kind of vehicle. Even the 90-minute drive from where I live in Arlington, VA seemed much more than worth it for the quality of service that they provided to me. If you are anywhere in the Mid-Atlantic area, do yourself a favor and come by this dealership before you make any decisions on buying a vehicle anywhere else. You won't regret it. More

My experience with this dealership was great. I was allowed to drive the car I was interested in for a weekend and that was definitely something that I appreciated because as everyone knows I’m sure yo allowed to drive the car I was interested in for a weekend and that was definitely something that I appreciated because as everyone knows I’m sure you want to know what you’re getting when investing in a car. My children love the car and are happy with it, but my 16 year old did tell me it was a girl’s color lol but I am ok with that. They were very attentive to my needs and quickly addressed any concerns I may have had or that arose. They continuously worked hard for what I wanted in a vehicle and were always on my side in matters. Stephanie,talked to me when I had questions about the numbers and was willing to explain anything I asked for more explanation on. This is very important to me because it shows honesty and I have no desire to deal with people I do not think are honest in their sales. I had the pleasure to talk with several people on the staff including the manager and all had the same demeanor, gracious, courteous and respectful. I come in contact with many people every day since I am active duty military and they always ask me where I got the car and tell me how much they like it. I have no problem telling them Mazda of Bel air or sending them to William, who was my sales rep. Thank you for my new car and I will be back for my 2012 Graphite :) More

Our sales person offered a lot of useful information. Fran Meyers was always available, was helpful and provided us with a final deal without pressure. I would not just recommend the dealer - but would Fran Meyers was always available, was helpful and provided us with a final deal without pressure. I would not just recommend the dealer - but would specifically recommend Fran Meyers. The dealership was a bonus. A+ More

Mr. wells was superb!I knew from the first converstation over the phone that I was finally in good hands. He was very warm and welcoming to not only me, but my family as well. He provided excellent customer over the phone that I was finally in good hands. He was very warm and welcoming to not only me, but my family as well. He provided excellent customer service, and information on the vehicle. He immediately put all my worries and concerns to rest. I would like to also commend Stephanine in the finance department for her outstanding work in getting the best rate possible for me. I recommend this dealership to anyone who wants to ride, without being taking for a ride. Thankyou both very much! More

Very friendly atmosphere. William made sure everything was in place and made the process go very smooth. He also was very specific on the type of trim level I was looking to purchase. Overall experience was in place and made the process go very smooth. He also was very specific on the type of trim level I was looking to purchase. Overall experience was great. Thanks heritage Mazda of bel air! More

I arrived at Heritage after visiting a few other car dealerships, as I was looking for the best deal for my trade in, as well as a new car that would get me good gas mileage at a decent price. When wal dealerships, as I was looking for the best deal for my trade in, as well as a new car that would get me good gas mileage at a decent price. When walking into Heritage, I was warmly welcomed by Scott Burton. I told him what I was looking for and he was more than welcome to help me with my needs. He took me outside to show me the Mazda 3's and right away offered a test drive. I truly enjoyed the car, and decided at that point that I was ready to make a purchase. I returned a few days later with my mother who was going to co-sign for the car with me, and Scott was able to get all the paperwork done, as well as us in with the Sales Manager to settle financing, and out the door reasonably quick. I would recommend Heritage Mazda, and Scott Burton to anyone who is interested in purchasing a new or pre-owned vehicle. More

On a Saturday, I came in with my friend to look for SUV's. We had been to several car dealerships, & they treated us exactly as we were, female college students. We walked in, waited a little while, SUV's. We had been to several car dealerships, & they treated us exactly as we were, female college students. We walked in, waited a little while, while all the other sales people were happy. As soon as Fran walked onto the floor, he helped us. I told him upfront I was looking for a small SUV, under $15,000. He showed me two he had on sight & told me to let him know if I saw any, at other Heritage dealerships. On Sunday, I send him an email with 2 SUVs I was interested in & by Monday, he had the one I wanted on the lot. My mom & I came on Monday & I left with an '05 Hyundai Santa Fe that I am completely happy with. Even the payments ended up in my range. My mom was little bothered by the high interest rate, but they have been working with us since to get us the best deal. As a female college student, I felt very comfortable at the dealership. Not once was I pressured to buy something I did not want or afford, simply the facts. I would definitely recommend Fran & this dealership to anyone. They were the friendliest sales staff I have met. More

My experience at Mile One Heritage Mazda of Bel Air was excellent. Everyone was extremely friendly and helpful. They made the process very easy from the beginning. They were willing to work with me and mee excellent. Everyone was extremely friendly and helpful. They made the process very easy from the beginning. They were willing to work with me and meet my price range. I would highly recommend this dealership to everyone. More