Heritage Mazda of Bel Air

The customer service was great. When I arrived at the dealership, I had the opportunity to walk around the lot and look without being bombarded by any salespeople. Once I walked into the dealership, I wa dealership, I had the opportunity to walk around the lot and look without being bombarded by any salespeople. Once I walked into the dealership, I was greeted by Bobbi. I had found the exact car I wanted online via the Heritage dealership website and Bobbi immediately helped us find the car on the lot. She was knowledgeable of the Mazda 3. Once I decided to purchase the Mazda 3, she introduced us to the manager (I can't recall his name)and we began to haggle the price. I am very happy with the price we settled on. For a first-time car buyer, the paperwork process was straight forward. The finance manager, Jeremy, was very friendly and answered all of my questions. Overall, I found the experience to be a positive one and I would certainly recommend Heritage Mazda. It was worth driving from Delaware to come to this dealership. More

My wife and I were very pleased with this dealership in general and Wil Wells in particular. We walked in knowing mostly what we wanted, so we did a test drive, loved the car, and started discussing optio general and Wil Wells in particular. We walked in knowing mostly what we wanted, so we did a test drive, loved the car, and started discussing options and price. At no point was there ever any sales pressure, he just went through the options, we told him what we liked, and he gave us the price. We checked around with other dealers for a few days and found their price to be the best, then went back to negotiate our trade and purchased the car. A very smooth, non-stereotypical car salesman approach that was refreshing and enjoyable. More

Stephanie & William both were very kind & curtious. they both hepled me to realize that i can when everybody else i can't. i wentin on a friday i didn't get the car until Tuesady but they both called and ga both hepled me to realize that i can when everybody else i can't. i wentin on a friday i didn't get the car until Tuesady but they both called and gave me update about the status with the bank and the really took a load off of my shoulders i have recommended this dealer but more importantly William & Stephanie to several of my friend & coworkers in the market for a new car. More

WOW!!! What a wonderful experience. Will Wells is a superb salesman. Will made buying my Madza 3 a smooth, easy and laid back experience. I have'nt bought a car in 12 years, so I was alittle worried. W superb salesman. Will made buying my Madza 3 a smooth, easy and laid back experience. I have'nt bought a car in 12 years, so I was alittle worried. Will made my worries go away as he guided me in the right direction in what would best fit my needs. Will Wells makes Heritage Auto Mall a five star dealer ***** !!!!!. I have shared and will contiue to share with friends and family what a outstanding experience this was. Thank You, Will for making me a proud new owner of my Madza 3. Linda Thompson (and Melissa Thomspon-Whitehurst). More

The sale person (Bobbi Panuska) was excellent. She was knowledgeable of the models, options, etc. She was also assertive but not pushy. The only reason for NOT giving a full 5 on Overall Experience had t knowledgeable of the models, options, etc. She was also assertive but not pushy. The only reason for NOT giving a full 5 on Overall Experience had to do with another employee and NOT because of Bobbi. More

Our experience was a positive one. My initial contact with Scott Burton was through the Mileone website. I had e-mailed back and forth with Scott about various colors and models and what they had in stoc with Scott Burton was through the Mileone website. I had e-mailed back and forth with Scott about various colors and models and what they had in stock. The day we actually went to the dealership was the first time that we met Scott. He was helpful but not overbearing. He answered any questions that we had and was more than willing to find a vehicle to fit our criteria. After our decision was made we met Mike in the Service Department who set us up with a future oil change. He told us to give him a call if we had any service related questions or problems. We then met with Justin in the Finance Section. He thoroughly went over all our finance paperwork and extended warranty information. When all that was completed we went outside with Scott where the new Mazda 3 was cleaned and waiting. Scott again went over a few options that we had that we were not very familiar with. Overall it was a great experience. More

Bobbi was great to deal with. Very personable and pleasant. Her response to my requests were quick and very helpful. Bobbi and James ? actually drove 60 miles to deliver the car to my home. The car t pleasant. Her response to my requests were quick and very helpful. Bobbi and James ? actually drove 60 miles to deliver the car to my home. The car they found for me was just what I was looking for and it is beautiful. I am quite pleased with the whole experience at Heritage. I got the car I wanted and at a great price. This was the best car buying experience of my life. More

This was the first dealership I visited for my first car. I just graduated from college and really had no idea what I was doing! I was quickly pointed over to William Libertini. I had done some research and I just graduated from college and really had no idea what I was doing! I was quickly pointed over to William Libertini. I had done some research and had a good idea of what I thought I wanted; he did a great job taking me straight to the car I ended up buying later that day. His knowledge of the product was fantastic, and he did a nice job of giving me time to talk with my entourage about things. He was friendly and made it easier to ask questions. After a test drive, we discussed prices and possible deals...they were hard to turn down, but I wanted to look at more places. We had joked about the statistic that says most people go back to the first dealership, but it was true in this case. After test driving other cars, I had no doubt in my mind that the Mazda3 was what I wanted. It was a fantastic experience, and I love my new car. More

From the moment that I walked onto the lot, Will took care of me and listened to my needs and wants and found the PERFECT car for me and my family. From there, he introduced me to Stephanie who worked re care of me and listened to my needs and wants and found the PERFECT car for me and my family. From there, he introduced me to Stephanie who worked really hard to make sure that I got my car. They were both very professional and personable. I felt like I mattered as a customer and I was not treated as just another sale. I even got follow up phone calls from both just to see how the car was working out. I have recommended and I will continue to recommend to my friends, family, and co-workers that they check out Mile One Heritage and speak to Will and Stephanie. Their customer service extends beyond the sale of the car and exceeds any other experience that I have ever had when dealing with a car dealership. More

Fred was great. He was responsive helpful and friendly. No BS. Contacted him by phone on a Friday night after doing a lot of research on the internet and narrowing my choice to a Mazda6. Fred emailed all No BS. Contacted him by phone on a Friday night after doing a lot of research on the internet and narrowing my choice to a Mazda6. Fred emailed all pertinent data on the car Friday evening. I bought the car on Saturday. More