Heritage Mazda of Bel Air - Service Center

Our experience with the service department was extremely frustrating. We had to call them multiple times to find out what was happening with our car. It took longer than expected and we received no updates frustrating. We had to call them multiple times to find out what was happening with our car. It took longer than expected and we received no updates or communication unless we called. We received no apologies for the delay or the lack of communication. More

Everyone was helpful and they got to work right away. Usually when you get work done at dealerships, you expect the work to take longer than what feels necessary. Also, the video walk through of your car Usually when you get work done at dealerships, you expect the work to take longer than what feels necessary. Also, the video walk through of your car is a near feature. More

The Service was Excellent. My car was making a knocking noise and it was quickly diagnosed and repaired within the same day. Nan the service advisor was very professional and y My car was making a knocking noise and it was quickly diagnosed and repaired within the same day. Nan the service advisor was very professional and you can tell she really cares about their customers. Jamie, the Service Tech, also took the time to go over what was wrong with my car. He was very friendly and knowledgeable I've had service done here before I would recommend Heritage Mazda Bel Air to all my friends and neighbors. More

The Heritage Mazda of Bel Air service department has been awful to deal with. They’ve repeatedly been unable to repair an electrical issue that causes the battery to drain. They’ve told us that the car is un awful to deal with. They’ve repeatedly been unable to repair an electrical issue that causes the battery to drain. They’ve told us that the car is unsafe to drive yet refuse to work with us to get it towed (we’ve brought it in three times and had it towed twice). My grandchildren ride in that car and my daughter needs it for work but they refuse to fix the issue. Our family will certainly not be purchasing any Mazdas any time soon . Christine Dunbar More

parts manager mike answered the phone and was helping me out, then asked for my name and gave me an attitude and cussing as me. very unprofessional will not call there for mazda parts anymore, however mark out, then asked for my name and gave me an attitude and cussing as me. very unprofessional will not call there for mazda parts anymore, however mark at the towson location was severely helpful. would love to have someone reach back out to me to discuss what happened, as i called from another dealership and all of our calls are recorded so if the recording needs to retrieved to help mileone train their managers to be better i can get it. i used for work for mileone and i have never encountered anyone in a manager position speak to a customer like the way i was spoken too. More

Had my car in for oil change and tire rotation. Done on time, sent a video to show me a nail in sidewall of tire, asked them to replace tire since it was not reparable. Luckily it was a short nai Done on time, sent a video to show me a nail in sidewall of tire, asked them to replace tire since it was not reparable. Luckily it was a short nail and they could remove without a problem. Honest dealer, great service, checked the next day to make sure all was okay. More

They always go above and beyond when I take my car in for service! I can’t recommend them enough! service! I can’t recommend them enough! More

Great customer service! Had a flat tire and Mike the service manager actually came to where I was stranded and changed the tire for me! Can’t ask for anything better than th Had a flat tire and Mike the service manager actually came to where I was stranded and changed the tire for me! Can’t ask for anything better than that! More

Always a pleasure! Everyone is friendly and very knowledgeable to answer questions. They always have time to get me in! Everyone is friendly and very knowledgeable to answer questions. They always have time to get me in! More

Expert service, done right by those who know your Mazda best! Done when promised, at the stated price—no upsells! best! Done when promised, at the stated price—no upsells! More