Heritage Subaru Catonsville

May Farris made this a very pleasant transaction May Farris was outstanding. She answered all our questions thoroughly and with significant depth of knowledge. She and her manager Shaun also develo May Farris was outstanding. She answered all our questions thoroughly and with significant depth of knowledge. She and her manager Shaun also developed creative ways of meeting our constraints. I highly recommend May as a sales rep. More

awesome dealership and May deserved six stars! all I can say is that I have bought a lot of cars over the years and this transaction was a pleasure. The car price was great and the trade price was all I can say is that I have bought a lot of cars over the years and this transaction was a pleasure. The car price was great and the trade price was more than I expected. And May handled everything perfectly. More

Steve Sherman is awesome! Steve is one of the best car salesman around! Everything was calm and easy! He worked with my girlfriend and I over the course of a month and helped w Steve is one of the best car salesman around! Everything was calm and easy! He worked with my girlfriend and I over the course of a month and helped with every last thing. More

Excellent Experience I really enjoyed my experience at Russel Subaru. Steve Sherman was very knowledgeable and friendly. I could not have asked for a better person to help I really enjoyed my experience at Russel Subaru. Steve Sherman was very knowledgeable and friendly. I could not have asked for a better person to help find a new car. If you are interested in a Subaru or Mazda, go see Steve Sherman. More

Great place Great experience with Russell Subaru. Steve Sherman was the best! Would definitely buy another car with this dealership. I will spread the word th Great experience with Russell Subaru. Steve Sherman was the best! Would definitely buy another car with this dealership. I will spread the word that this is the place to buy a car. More

Very Helpful, Great Service Overall I had a great car purchasing experience with Russel Subaru and May Farris. May was incredibly helpful and was quick to reply in email (which Overall I had a great car purchasing experience with Russel Subaru and May Farris. May was incredibly helpful and was quick to reply in email (which I very much appreciated since it is much easier for me to communicate via email). I wanted a specific model that was a 5 speed manual transmission and the dealership was very active about finding one and alerting me when it came in. All in all I left the lot with the exact car I wanted at a very fair price. I will definitely return to Russel Subaru in the future and would recommend the dealership to friends and family. More

Great Experience I recently purchased a Subaru Legacy. Kevin James made buying this car an enjoyable experience. He is very knowledgeable and helpful. I feel conf I recently purchased a Subaru Legacy. Kevin James made buying this car an enjoyable experience. He is very knowledgeable and helpful. I feel confident that any issues or questions I have about the car will be well received and answered by Kevin. Thank you Kevin, I love my car. More

Excellent service and pricing We shopped at four different Subaru dealerships. Many of that salesmen could not explain the different package/options as they just didn't seem to kn We shopped at four different Subaru dealerships. Many of that salesmen could not explain the different package/options as they just didn't seem to know their stuff. Before purchasing, we negotiated the prices with the other dealerships. Russel matched the lowest price we got. I worked with Jason Brooks over the phone on several occasions and he was always helpful and timely in answering my questions. When we got to the dealership, May Farris knew the answer to every one of our questions. She walked us through the number of options we could get with each car, and was able to get us a car that had the ideal options and packages for our family. She is the most knowledgeable and kind person we have ever bought a car from. I would buy a car from her because she is open and honest and not at all pushy. We had a fantastic experience! More

Refused service program upgrade recommended by subaru This is the second time in my 62 year life I have written a bad recommendation. My 5 year old outback started last weekend the check engine light star This is the second time in my 62 year life I have written a bad recommendation. My 5 year old outback started last weekend the check engine light started flashing, brake light, traction control lights all flashing came. Towed to mechanic who contacted subaru and reported Sub Service program upgrade WVU-31 was needed cost about $250. because I have an extended warrenty, gold Plus extended coverage took to Russell Suburu , where car was purchased, with all information. I must say that everyone at Russell was very pleasant to work with, friendly and seemed very interested in my being happy with the service .Today Russell charged me $80. to check engine codes, Russel refused refused the software upgrade because "it was "not needed" and said the check fee was not covered under warranty. Even with supporting documentation from Subaru explaning this was the problem and it was occuring frequently in alot of subarus they refused to upgrade. I am not that worried about the fee but I will not be able to enjoy my vacation because I am worried about the car. I have never used my warranty, I have only been to the subaru service once when I had to go for new car service. I will now have to seek out another subaru repair service that may be able to help me or pay for the upgrade myself. Shame on you. More

TEST DRIVE HORRIBLE TEST DRIVE EXPERIENCE I scheduled a test drive for today with the internet sales manager. I had emailed him several times over the last w HORRIBLE TEST DRIVE EXPERIENCE I scheduled a test drive for today with the internet sales manager. I had emailed him several times over the last week and specified very clearly the model I was interested in. When I arrived, I met him, who arranged for a rep to set up the test drive. We sat down at the representative's desk, who informed us that no cars of that particular trim were available for test drive. He asked me whether or not I'd be interested in test driving a different trim and I said, "No," since as a buyer, I'd like to know exactly what I will be buying. He then said he would "go back into the key box" and see if he could find me a model of the same trim on the lot. He indicated that he had a model with the same trim (waving the keys at us) and that he'd be back with the car. 10 minutes later, he walks into the manager's office and engages in a heated discusson with the manager. The manager (I believe his name was Don) walks out and says, "The last model with that trim rolled out last night. We have another model here that is in the shop getting scrapes on the bumper fixed. My question to you is what kind of equipment are you looking to get for this vehicle?" I replied that I wanted to drive the trim that I had requested (Subaru Outback Limited) and that it was clear to me that no such trim was available at the dealership. I also politely expressed my frustration that Jason had arranged a test drive without checking to see whether there would be Subarus of the same trim on the lot. I told the manager that I felt as if my time were completely wasted. The manager, without a beat, said that my time was not wasted - he did not acknowledge my frustration in any way, and not once did he say "I'm sorry that the trim you requested is not available for a test drive today." Message to Russel Subaru: If you schedule a test drive with a customer in advance - and the customer specifies the make, model and trim of what he/she wants to buy - then make sure you have that trim available when the customer comes in to do the test drive. If you don't have the trim available, APOLOGIZE and reschedule. The Subaru manager I dealt with today needs to learn two words - "I'm sorry." I bought my first Subaru at Russel 10 years ago - and it will now be the last Subaru I buy from Russel. More