Heritage Subaru Catonsville

2015 Acura Purchased a 2015 Acura RDX from Stephen Sherman at Heritage Subaru Catonsville. My husbands' friend Lola works at this Heritage location and called me Purchased a 2015 Acura RDX from Stephen Sherman at Heritage Subaru Catonsville. My husbands' friend Lola works at this Heritage location and called me when I submitted an online inquiry. She was amazing and gave us a $25 gift card for coming in for the test drive. She recommended we work with Steve and he was absolutely fantastic. He is very low pressure and relatively knowledgeable given that I was interested in a car that was a brand they do not typically carry. They held the car overnight while we went and checked out the same car at different dealerships to make sure we were getting what we wanted at the right price. The manager, Stephen and Lola came back with the right price for us and we purchased the vehicle that I am so far very happy with. Downsides was having to work with Mr. Patel in financing who was sort of the quintessential sleazy car salesman type of guy. I have very good credit and was putting a large amount down on the car so the financing itself wasn't the issue. He was extremely aggressive in trying to sell warranties and protection packages on the vehicle. At one point I had to tell him that I've already said no five times please listen to me. I said that I did not want to do business with Bank of America, so he said he would call the credit unions when they opened on Monday(it was a Saturday) and give me a call Monday to discuss my financing options with them. Well Monday came and went. I made two calls to Mr. Patel that he did not return. Took until late in the week to answer my call and he seemed to be making up interest rates and stumbled to answer my questions. Was not pleased at all with my experience with Mr. Patel so try not to work with that sleaze ball if you can avoid it. The car we bought was originally driven in PA and they do not need a front license plate. Stephen made sure we got the right frame from the Acura dealership. The car also only had one key fob with it. So Lola reached out to a vendor to get us a discount on an aftermarket fob. Overall I would highly recommend Heritage Mazda Subaru Catonsville. More

Patient, no-pressure sales, answered all questions Matt Nemetz was very patient and answered all questions about a new Forester. He was responsive on email and offered a terrific price. The finance sid Matt Nemetz was very patient and answered all questions about a new Forester. He was responsive on email and offered a terrific price. The finance side was a little pushy with extended warranties, but this is easily solvable (by not getting it). The no-pressure sales and good pricing was very important to me. Thank you! More

Great experience! Everyone was very helpful in the buying process. May Farris is very knowledgeable about the vehicles she sells. She took the time to explain all the n Everyone was very helpful in the buying process. May Farris is very knowledgeable about the vehicles she sells. She took the time to explain all the new features and show me how they work before I left with my new forester. More

Outback 2017 I had the pleasure of purchasing my new Subaru Outback from Heritage Subaru. May Farris was my sales person and she was very knowledgeable and easy to I had the pleasure of purchasing my new Subaru Outback from Heritage Subaru. May Farris was my sales person and she was very knowledgeable and easy to work with. All my questions were answered. The dealership met my goal of a pleasant car buying experience. I would recommend them to anyone. More

Excellent Service Stephen Sherman was excellent and a great asset to the Company. On the whole all the staff who attended to us was fabulous and the customer service wa Stephen Sherman was excellent and a great asset to the Company. On the whole all the staff who attended to us was fabulous and the customer service was excellent. Thanks Billy and Jill Shagoury More

Great Staff The staff was wonderful. Steve Sherman and his team were awesome! They made us feel welcome and helped the time go by quickly. I highly recommend! The staff was wonderful. Steve Sherman and his team were awesome! They made us feel welcome and helped the time go by quickly. I highly recommend! More

Thank you! Many thanks to May Farris for her wonderful service. Special thank you to her sales manager Kevin Engle. From the moment we walked into the dealership Many thanks to May Farris for her wonderful service. Special thank you to her sales manager Kevin Engle. From the moment we walked into the dealership, they made us feel at ease. Both were extremely patient, and transparent with us. They definitely went beyond their comfort to help. For sure we will be returning back to them for our future car needs. More

Great Customer Experience Great deal thanks to the customer advocacy of May Farris and a great customer experience from the start from the meeting of the manger, Kevin Engle, t Great deal thanks to the customer advocacy of May Farris and a great customer experience from the start from the meeting of the manger, Kevin Engle, to the financing with Kirk Patel. Would highly recommend May Farris and the Catonsville team to anyone who wants an easy experience to a great deal on a car. Third Time Subaru owner More

Expectations are always met! This is the fourth car I have leased at Heritage Subaru Catonsville over the past ten years, all wirh Steve Sherman's guidance and expertise. Each tim This is the fourth car I have leased at Heritage Subaru Catonsville over the past ten years, all wirh Steve Sherman's guidance and expertise. Each time I have come away feeling listened to and respected and driving a car that I am really excited about. More

Continued outstanding customer service from Heritage Subaru Mr. Steve Sherman continues to impress us with his professionalism and customer service now going on 12 years. My wife has purchased 3 Subaru's from S Mr. Steve Sherman continues to impress us with his professionalism and customer service now going on 12 years. My wife has purchased 3 Subaru's from Steve and each time she has received excellent attention, sound advice and no pressure sales period! Will this run continue with Mr. Sherman, we certainly hope so. More