May Farris

Ms. Richards was as pleasant as could be into duping my husband into buying the seat protection plan for $1000 when we leased our Subaru. However when it was clear the packet was never applied to our ca husband into buying the seat protection plan for $1000 when we leased our Subaru. However when it was clear the packet was never applied to our cars she refused to answer my emails for montha. She along with the manager Zil Chaudry insisted that it was applied the day we leased the cars. We were told it takes a minimum of an hour to apply the packet. We left immediately after leasing the car, I wrote numerous emails and left phone messages for months without anyone ever responding, My husband finally went Into the dealership and he was given a stain remover kit. Ms. Richards finally called me insisting that it was applied the very day we leased the car. She offered me a free oil change to try and appease me. When we leased the car my husband was suffering from pulmonary fibrosis and wore oxygen 24/7. I clearly remember his battery on the portable oxygen machine was running low and we were unable to wait any longer for the packet to be applied, It is beyond outrageous that Heritage continues to insist it was applied, Don't become victim to their grift. More

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My Service Adviser, Sadari Walters is the best! She never fails to take care of my vehicles and is friendly, professional, helpful and knowledgeable. Always look forward to seeing her. She is a She never fails to take care of my vehicles and is friendly, professional, helpful and knowledgeable. Always look forward to seeing her. She is a real asset to Heritage Subaru Catonsville. More

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I will not return to this service department. My car was repaired almost immediately after contacting Emil via web messenger. My service advisor Lynese Hutchinson was difficult to work with. S My car was repaired almost immediately after contacting Emil via web messenger. My service advisor Lynese Hutchinson was difficult to work with. She always seemed too busy, did not give me accurate information, and failed to follow up on a phone call and email. I have contacted Emil via email about the service I was provided. He assured me he will discuss it with service advisor. More

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Heritage subaru sales dept is horrendous. We purchased a very expensive seat protection package when leasing our cars. It was never actually applied to our cars. When inquiring about this my We purchased a very expensive seat protection package when leasing our cars. It was never actually applied to our cars. When inquiring about this my emails and calls were ignored. I have submitted a complaint to the Consumer Protection division of the Attorney General’s dept. I would never go there in the future. We were long time customers and were treated horribly by the general manager, store manager and finance director. More

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Out of state purchase went very well, would do it again hands down! Very knowledgeable staff, everyone I dealt with was very communicative and professional. hands down! Very knowledgeable staff, everyone I dealt with was very communicative and professional. More

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You know, every so often you stumble into a place where the folks behind the counter remind you that work — real work — is about more than punching a clock. That’s exactly what I found at Heritage Subaru o the folks behind the counter remind you that work — real work — is about more than punching a clock. That’s exactly what I found at Heritage Subaru of Catonsville. Let me tell you about Ms. May. Twenty years in the Subaru family will teach you a lot of things: patience, persistence, the ins and outs of vehicles that last longer than most marriages. But what struck me wasn’t just her knowledge. It was her knack for making a customer feel like they’re not just buying—or in my case, leasing—a car. She made me feel like I was joining a family. That kind of approach doesn’t come from a sales manual. It comes from years of doing the job right, and doing it with heart. Then there’s General Manager Zil. If kindness and generosity had a showroom, he’d be the one greeting you at the door. His experience shows, but more importantly, so does his humanity. He’s the guy who makes you believe the whole process doesn’t have to feel like a wrestling match. And Paris? No nonsense. No hard sell. No pressure. Just straight talk. In a business where smoke and mirrors can sometimes be the norm, that sort of honesty is downright refreshing. Together, these three — along with the rest of the team at Heritage Subaru of Catonsville — managed to turn what is normally a painful rite of passage into something I never thought I’d say: a joyful experience. And now, thanks to them, I’m driving off in a 2025 Subaru Impreza, smiling all the way home. So here’s to the people who make hard work look easy, and to a dealership that proves integrity and good humor still have a place in business. Heritage Subaru of Catonsville — you’ve earned my respect, and my gratitude--not to mention every Subaru sale for as long as they'll let me have a drivers license! More

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Recommend Heritage Subaru, Catonsville, MD. In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second S In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second Subaru Outbacks. Great SUVs: styling, economy, power, handling, reliability. May Farris, sales, and Paris Tato, store manager, made this my BEST DAYS. I enjoyed the test rides, their car knowledge across multiple makes/models, and both purchases - no pressure, great inventory, great prices. Thank you very much. More

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Recommend Heritage Subaru, Catonsville, MD. In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second S In August 2025, we purchased 2025 Outback Limited, White. 8 days later, we purchased 2025 Outback Touring XT, Gray. These were our first and second Subaru Outbacks. Great SUVs: styling, economy, power, handling, reliability. May Farris, sales, and Paris Tato, store manager, made this my BEST DAYS. I enjoyed the test rides, their car knowledge across multiple makes/models, and both purchases - no pressure, great inventory, great prices. Thank you very much. More

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I was very fortunate to have Maye work as my salesperson. She was/is fantastic to work with . Plus she was a great person just to talk with! She was/is fantastic to work with . Plus she was a great person just to talk with! More

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We were in the market for a new vehicle and had studied Consumer Reports, We had identified the Forester as our car of choice. We met with Ms. May who let us test drive the basic model to understand the Consumer Reports, We had identified the Forester as our car of choice. We met with Ms. May who let us test drive the basic model to understand the initial features. She then took us into the storage lot to show us the additional models. At no time was there a pressure to buy immediately. All of our questions were answered patiently. In the end, we went home with a brand new 2025 Forester at the price point that fit our budget. She and Mr. Andy were wonderful to work with as we financed the load via our credit union and took possession on the last day of the month. Our trade was treated fairly and generously. Recommend making an appointment with her. The whole experience from start to finish was very hassle-free. More

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