Heritage Subaru Catonsville

May is the Greatest Russel is a clean small hometown feeling facility, Everyone says hello and tries to get to know your name. The pricing is clear and the first offer Russel is a clean small hometown feeling facility, Everyone says hello and tries to get to know your name. The pricing is clear and the first offer is always the best, no games. I was fortunate enough to have run right into May Farris when I entered the showroom. Told her the car of my interest and she was the most gracious host and a extremely knowledgeable product presentor. You can tell she really loves people and equally loves the brand she sells. Can't wait to stop back and say hello, Oh yea, that free lifetime carwash deal might just bring me back often...You have the greatest coffee also...I will get the donuts. More

Sales representative May Farris was outstanting The overall experience at Russell was outstanding. May (sales representative) was very friendly and knowledgable. This is the fourth vehicle that we The overall experience at Russell was outstanding. May (sales representative) was very friendly and knowledgable. This is the fourth vehicle that we have purchased from this dealership and will buy from them again. More

Outstnading Worked with Steve Sherman at Russel Subaru. He provided customized service to meet my personality and driving needs. Very knowledgeable, timely, and Worked with Steve Sherman at Russel Subaru. He provided customized service to meet my personality and driving needs. Very knowledgeable, timely, and appropriately enthusiastic. Strongly recommend Steve and his dealership manner also was very engaging without being overbearing. No drawbacks at all to date. More

Very Satisfied I believe it takes several things to be in place before you buy a car. Finding the right type of car for your needs, cost is always a major considerat I believe it takes several things to be in place before you buy a car. Finding the right type of car for your needs, cost is always a major consideration, and the right salesperson/dealership. You know what I mean—if the salesperson is too pushy or insincere you just want to leave. Then you are annoyed because you were really interested in a car on that dealer's lot. At Russel Subaru my experience was the perfect mix—quality car, good price, and great salesperson. Steve Sherman is undemanding, informative and made the car process less daunting. I will recommend Steve and Russel Subaru to my family, friends, and anyone who is looking for a car. More

Nice and Easy Steve was very pleasant to work with. He is very knowledgeable of the Subaru Crosstrek, also he was very courteous. I will recommend Steve to my famil Steve was very pleasant to work with. He is very knowledgeable of the Subaru Crosstrek, also he was very courteous. I will recommend Steve to my family and my friends. More

Fourth Subaru! This is the fourth Subaru purchase for family members (and all are driven!), We would not consider buying from any other dealer. Thanks to May Farris This is the fourth Subaru purchase for family members (and all are driven!), We would not consider buying from any other dealer. Thanks to May Farris we have been and will continue to be faithful customers. We are looking forward to our next purchase for my wife later this summer! :) More

A wonderful experience at Russel Subaru A shout out to Kevin James! Ask for him when you have a need for a new Subaru. He's excellent to work with, and will make sure to do whatever he can t A shout out to Kevin James! Ask for him when you have a need for a new Subaru. He's excellent to work with, and will make sure to do whatever he can to earn your business. Kevin will follow up with you the next days or so to check to see how you're doing with the new car and any questions you may have. He's very responsive to your inquiries. David Gruner is helpful, but isn't responsive. I left him two messages, but didn't hear back from him. A courtesy call to customers is part of the customer service excellence. More

Great Experience! May was an absolute pleasure to deal with. Her warm personality combined with her outstanding knowledge of the cars made for a wonderful buying experi May was an absolute pleasure to deal with. Her warm personality combined with her outstanding knowledge of the cars made for a wonderful buying experience. I would wholeheartedly recommend Russel Subaru and May Farris to anyone shopping for their next vehicle. I love my new Forester! More

The sales lady, Ms. May Farris was very helpfull & friendly . had a great attitude and found the car that we needed and had in mind. . had a great attitude and found the car that we needed and had in mind. More

Great Customer Service Steve was beyond helpful through our car buying process. He took the time to explain everything to us. I am especially happy because this was our fi Steve was beyond helpful through our car buying process. He took the time to explain everything to us. I am especially happy because this was our first Subaru and I had a lot of questions. Not only was he accommodating to my husband and myself, but also to our children which made the process go even smoother. We felt no pressure at all and very comfortable with our interactions with all the employees. Steve gave us a lot of suggestions on how to fully utilize the various features of our new Subaru. We had a wonderful experience and very satisfied with our decision of our purchase with Russel Automotive on Baltimore national Pike. I would not only recommenced Steve, who was an exceptional employee, but also the location. More