Heritage Subaru Catonsville

Service Appointment Lejuan greeted me first thing in the morning with a friendly smile and an upbeat hello. Most people hate taking their car in for service, but friendl Lejuan greeted me first thing in the morning with a friendly smile and an upbeat hello. Most people hate taking their car in for service, but friendly and helpful customer service goes a long way in instilling confidence. Lejuan continued to be courteous when calling to tell me my vehicle was ready, and through the pick up process. Great experience. More

Customer for Life! I was having trouble with my tire pressure sensors and decided to swing by on a Friday afternoon for service. Normally, I would schedule an appointmen I was having trouble with my tire pressure sensors and decided to swing by on a Friday afternoon for service. Normally, I would schedule an appointment in advance, but was close by and figured I'd drop in to see if they could possibly fit me in on short notice. Lejuan greeted me immediately upon my arrival and was a pleasure to work with during my visit. I explained the problems with my car and she concisely explained the process and timeline I could expect for my service. I waited roughly an hour for my service to be completed, which for a Friday afternoon was very impressive. Lejuan detailed the services performed and asked if I had any questions regarding my visit. Working with Lejuan was a joy and it's safe to say you've all earned a customer for life. Thank you for the exceptional service! More

Always excellent customer service experience with Lejuan! We have a four-year old Subaru Outback and have used Heritage Subaru Catonsville for our service/maintenance requirements. Lejuan Robinson has been o We have a four-year old Subaru Outback and have used Heritage Subaru Catonsville for our service/maintenance requirements. Lejuan Robinson has been our service advisor and she has always been friendly, very knowledgeable, capable and determined to ensure customer satisfaction. I highly recommend to request Lejuan as a service advisor to anyone that is a customer of Heritage Catonsville Subaru. Chuck N. More

Lejaun was not only only professional but a delight to work with. She made sure our car was repaired in record time, all with a smile on her face. In the future, we will always be requesting Lajuan’s serv work with. She made sure our car was repaired in record time, all with a smile on her face. In the future, we will always be requesting Lajuan’s services at Heritage Subaru Catonsville. More

Lejuan has been helping me since i purchased my first subaru and she has helped me with every problem I've had and has treated me with spectacular professionalism and care. I will always get my car serv subaru and she has helped me with every problem I've had and has treated me with spectacular professionalism and care. I will always get my car serviced with her at Heritage in catonsville More

Best service from service advisor Lejuan has been my service advisor for many years. She has consistently looked at getting me the best price for my car service. I’m not sure what I wo Lejuan has been my service advisor for many years. She has consistently looked at getting me the best price for my car service. I’m not sure what I would have done without her. She is extremely polite, knowledgeable and helpful. As long as I’m in the area I will always ask for Lejuan to be my service advisor. More

A Positive Experience I recently brought my Outback in to have the front brakes replaced. I dropped it off after hours and requested pick up as soon as it was ready. Lejuan I recently brought my Outback in to have the front brakes replaced. I dropped it off after hours and requested pick up as soon as it was ready. Lejuan Robinson, my service advisor, touched base with me first thing in the morning. She was responsive to my scheduling needs and worked with me to get the car serviced and picked up before a noon appointment. When the shuttle driver was delayed, she called him and let me know how far away he was. While I probably could have gotten the service done for less elsewhere, I was pleased with the work done. And Lejuan's can-do attitude, friendliness, and attention to detail made it a positive experience. More

Great service from service advisor. Lejuan fought for me to get my warranty applied where appropriate and to get the best price possible for the service. She was very knowledgeable and h Lejuan fought for me to get my warranty applied where appropriate and to get the best price possible for the service. She was very knowledgeable and helpful. More

Great Service I've had an overall solid experience here. Their salesman Rafael was knowledgeable and not pushy, and sold me a car. The car has had more issues than I've had an overall solid experience here. Their salesman Rafael was knowledgeable and not pushy, and sold me a car. The car has had more issues than anticipated. However, I'm treated fairly each time I get it serviced under my warranty. Usually I work Lejuan or Jordan for repairs. They always call me back promptly, are very polite, and overall don't give me the sleazy feeling found at many car dealerships. For as long as I keep this car, I'll be bringing it here for service. More

Professional I worked with Lejuan Robinson who is uplifting, grounded and detail oriented. She ensures she communicates my vehicle's needs, discusses pricing, and I worked with Lejuan Robinson who is uplifting, grounded and detail oriented. She ensures she communicates my vehicle's needs, discusses pricing, and gives her office cell phone number for just in case while I wait. She remembers the little details about me and is always consistent. More