Being a resident of the DMV area, I've had my fair share
of car mishaps and service experiences that have left a lot to be desired. From a deer encounter to a string of unfortunate events with various servi
of car mishaps and service experiences that have left a lot to be desired. From a deer encounter to a string of unfortunate events with various service centers including Old Ox Auto's accidental damage during a routine fix, and a small garage's careless losing of my key, it’s safe to say I've seen the highs and lows of auto repair.
However, my recent experience with Heritage Subaru, specifically with Sadari, has unequivocally restored my faith in car service centers in the area. Picture this: the DC heat was at its peak, and I found myself with a broken AC and rear bearings. Given the surprises this month, including a rather hefty $1k outflow due to registration and accidentally hitting a deer, I was apprehensive about the impending costs. But I knew I could trust Sadari, my regular support person at Heritage, to make it feasible for me. So, I drove the hour to Ellicot City to assess the damage.
I did have high costs - but despite the initial quote leaning towards the steeper side, Sadari, the star of Heritage Subaru, was there to help me with incredible customer service. She genuinely empathized with my situation, understood my budget constraints, and took the initiative to engage her manager to explore all avenues for affordability. And not just that - the original car mechanic I worked with didn't originally find an issue, but Sadari pressed to find the cause and discovered the Compressor needed replacing (and that was why it was so unreliable). Even with major repairs needed, the service was executed with impressive efficiency, all within the very day!
An hour's drive to Heritage Subaru might seem daunting to many, but when you’re guaranteed service of Sadari’s caliber, it’s a small price to pay. My experience serves as a testament to Sadari's dedication and commitment to customers. She's what genuine customer service should be - and even though I'm a woman, she never takes advantage of my lack of car knowledge. Quite the opposite - I always feel extremely supported. I’m not only thankful but now more than ever, convinced to make Heritage Subaru my go-to for any car-related needs. Thanks to Sadari, I can now cruise through DC without the fear of melting in the summer heat.
If you're looking for a service center that won't xxxx up your car, look no further than Heritage Subaru. And while you're there, give a nod to Sadari. She's the real MVP!