Heritage Subaru Catonsville

I bought my car here in 2022. In October 2024 the battery needed to be replaced. It was replaced by Heritage Subaru with a Subaru battery dated 10/2024 with "36 month warranty" pr In October 2024 the battery needed to be replaced. It was replaced by Heritage Subaru with a Subaru battery dated 10/2024 with "36 month warranty" printed on the side. My car would auto stop/start at red lights and frequently would not restart, leaving me and my kids stuck in traffic in a car that wouldn't move. The battery failed a battery test at a mom and pop shop in November 2025 so I brought it back to the dealership to get it addressed since it was under warranty. Bob Paolucci is without a doubt the most rude auto service person I have ever had the displeasure to talk to. He was incredibly rude and condescending. Stated that the mom and pop shop "had no idea what they were talking about" since my car passed the Subaru battery test. When asked about the warranty he said the battery was actually a 12 month warranty (November 2025 being month 13) and was no longer under warranty and they wouldn't replace it. I asked how I could have possibly known that it was a 12 month warranty since it has 36 months printed on the literal battery. He made a snide scrunched up face like he was chiding a small child and said in a whiny high-pitched voice, as if to mock me, "well I don't know". I'm not going to throw the service associate I worked with under the bus because she is clearly working under some nasty management. I could tell she was fed up with me and was tired of our back and forth as I tried to figure out how to deal with this issue. How could you be polite to customers when your boss is a complete loser on a power trip? I feel bad for the associates. If this is how you treat customers in broad daylight how do you treat your employees behind closed doors? I left the dealership literally shaking with rage by how rudely I had been treated. ESPECIALLY for someone who gave this dealership a 5 star review when I had bought my car there 3.5 years ago. They are all five star service up front but watch out when you get to the back you have to deal with these lug nut bullies. RIP Customer Service. I will never ever come back to this dealership for the trash service department. Writing this review publicly since I can't email the service manager to complain, since Bob Paolucci IS the service manager. More

It was great service specially this time I met with one of kind employee of Subaru, Aaron he helped me a lot to understand more option about my car very well behavior and knowledgeable he is.I preferred t of kind employee of Subaru, Aaron he helped me a lot to understand more option about my car very well behavior and knowledgeable he is.I preferred to go again for good services to him keep it up.Thanks a lot. More

Chris was amazing to deal with and a great guy. He answered all questions I had and made the process very easy and smooth. He answered all questions I had and made the process very easy and smooth. More

Chris was so helpful to me! ! He put everything out on the table and allowed me to make the best decision for myself as far as price and type of car I was looking for the meet my ! He put everything out on the table and allowed me to make the best decision for myself as far as price and type of car I was looking for the meet my daily needs. More

I had an awesome experience working with Chris Julien at Heritage Subaru Catonsville! He was super helpful, easy to talk to, and made the whole process stress-free. Chris really listened to what I wanted an Heritage Subaru Catonsville! He was super helpful, easy to talk to, and made the whole process stress-free. Chris really listened to what I wanted and helped me find the perfect Subaru. If you’re shopping for a new car, definitely ask for Chris — he’ll take great care of you! More

He was so helpful with my purchase! He’s very knowledgeable about cars and a great conversationalist. He’s very knowledgeable about cars and a great conversationalist. More

I had an excellent experience! Ashlyn McCormick went above and beyond to make sure everything was handled quickly and correctly. She kept me updated every step of the way and made Ashlyn McCormick went above and beyond to make sure everything was handled quickly and correctly. She kept me updated every step of the way and made the whole process stress-free. Couldn’t ask for better service! More

I was close to switching service departments because of how difficult it was to make an appointment at Heritage. I left a voicemail but didn’t get a call back; I kept calling, but no one answered. I shared how difficult it was to make an appointment at Heritage. I left a voicemail but didn’t get a call back; I kept calling, but no one answered. I shared this with Ashlyn, and she gave me advice on what to do next time I need service. After my service advisor of over two years left, I was worried about finding another advisor I could feel comfortable with, but now I have. Ashlyn kept me updated on the status of my service more frequently than most advisors do, and she’s honest with me—something that made me leave a service department that is closer to my home in the first place. Her friendliness and courtesy are greatly appreciated, but her deep Subaru knowledge stands out the most. I see myself sticking with Heritage, along with my wife and daughter, who also have their own Subarus. More

Awesome and timely service! Comfortable waiting atea! I truly appreciate the complementary car wash every time too!! Everyone is always so helpful! Ashlyn my fav! She rocks!! Comfortable waiting atea! I truly appreciate the complementary car wash every time too!! Everyone is always so helpful! Ashlyn my fav! She rocks!! More

Maintenance began on time and staff was clear on how long the process would take. Also, what was being done was conveyed and updates given as needed. the process would take. Also, what was being done was conveyed and updates given as needed. More