Heritage Subaru Catonsville

The service department, especially Lynese, my service advisor, was fantastic .Her communication and follow through were extremely helpful. advisor, was fantastic .Her communication and follow through were extremely helpful. More

Sadari was excellent, she explained everything clearly, was very professional and polite .I would recommend her for service. was very professional and polite .I would recommend her for service. More

My Service Adviser, Sadari Walters is the best! She never fails to take care of my vehicles and is friendly, professional, helpful and knowledgeable. Always look forward to seeing her. She is a She never fails to take care of my vehicles and is friendly, professional, helpful and knowledgeable. Always look forward to seeing her. She is a real asset to Heritage Subaru Catonsville. More

I will not return to this service department. My car was repaired almost immediately after contacting Emil via web messenger. My service advisor Lynese Hutchinson was difficult to work with. S My car was repaired almost immediately after contacting Emil via web messenger. My service advisor Lynese Hutchinson was difficult to work with. She always seemed too busy, did not give me accurate information, and failed to follow up on a phone call and email. I have contacted Emil via email about the service I was provided. He assured me he will discuss it with service advisor. More

I bought my car here in 2022. In October 2024 the battery needed to be replaced. It was replaced by Heritage Subaru with a Subaru battery dated 10/2024 with "36 month warranty" pr In October 2024 the battery needed to be replaced. It was replaced by Heritage Subaru with a Subaru battery dated 10/2024 with "36 month warranty" printed on the side. My car would auto stop/start at red lights and frequently would not restart, leaving me and my kids stuck in traffic in a car that wouldn't move. The battery failed a battery test at a mom and pop shop in November 2025 so I brought it back to the dealership to get it addressed since it was under warranty. Bob Paolucci is without a doubt the most rude auto service person I have ever had the displeasure to talk to. He was incredibly rude and condescending. Stated that the mom and pop shop "had no idea what they were talking about" since my car passed the Subaru battery test. When asked about the warranty he said the battery was actually a 12 month warranty (November 2025 being month 13) and was no longer under warranty and they wouldn't replace it. I asked how I could have possibly known that it was a 12 month warranty since it has 36 months printed on the literal battery. He made a snide scrunched up face like he was chiding a small child and said in a whiny high-pitched voice, as if to mock me, "well I don't know". I'm not going to throw the service associate I worked with under the bus because she is clearly working under some nasty management. I could tell she was fed up with me and was tired of our back and forth as I tried to figure out how to deal with this issue. How could you be polite to customers when your boss is a complete loser on a power trip? I feel bad for the associates. If this is how you treat customers in broad daylight how do you treat your employees behind closed doors? I left the dealership literally shaking with rage by how rudely I had been treated. ESPECIALLY for someone who gave this dealership a 5 star review when I had bought my car there 3.5 years ago. They are all five star service up front but watch out when you get to the back you have to deal with these lug nut bullies. RIP Customer Service. I will never ever come back to this dealership for the trash service department. Writing this review publicly since I can't email the service manager to complain, since Bob Paolucci IS the service manager. More

It was great service specially this time I met with one of kind employee of Subaru, Aaron he helped me a lot to understand more option about my car very well behavior and knowledgeable he is.I preferred t of kind employee of Subaru, Aaron he helped me a lot to understand more option about my car very well behavior and knowledgeable he is.I preferred to go again for good services to him keep it up.Thanks a lot. More

Chris was amazing to deal with and a great guy. He answered all questions I had and made the process very easy and smooth. He answered all questions I had and made the process very easy and smooth. More

Chris was so helpful to me! ! He put everything out on the table and allowed me to make the best decision for myself as far as price and type of car I was looking for the meet my ! He put everything out on the table and allowed me to make the best decision for myself as far as price and type of car I was looking for the meet my daily needs. More

I had an awesome experience working with Chris Julien at Heritage Subaru Catonsville! He was super helpful, easy to talk to, and made the whole process stress-free. Chris really listened to what I wanted an Heritage Subaru Catonsville! He was super helpful, easy to talk to, and made the whole process stress-free. Chris really listened to what I wanted and helped me find the perfect Subaru. If you’re shopping for a new car, definitely ask for Chris — he’ll take great care of you! More

He was so helpful with my purchase! He’s very knowledgeable about cars and a great conversationalist. He’s very knowledgeable about cars and a great conversationalist. More