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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.7
236 Lifetime Reviews Review Dealership

236 Reviews of Heritage Subaru Catonsville - Service Center

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April 16, 2021

"Mrs Lujuan Robinson was warm and explained in detail what..."

- netherlandsbaby

Mrs Lujuan Robinson was warm and explained in detail what repair work my vehicle needed. She was forthcoming about cost of known diagnostics. Mrs Robinson is very knowledgeable about car repair and has been with this dealership many years. She called to say when it was completed and asked what time I wanted it ready for pickup. She explained the cost of the work and parts. I felt informed, not rushed and will work with her again for future repairs.

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Yes
Employees Worked With
Apr 17, 2021 -

Heritage Subaru Catonsville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Catonsville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 16, 2021

"I purchased a car from this dealership a month ago which..."

- lauren.elder512

I purchased a car from this dealership a month ago which was a great experience. Came in today to have my license plates installed. It was a quick and easy process plus I was able to get my car washed. I am happy with my experience today.

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Yes
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Apr 17, 2021 -

Heritage Subaru Catonsville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 16, 2021

"Once again Lejuan provided quick and efficient service!..."

- Drjohnson1967

Once again Lejuan provided quick and efficient service! She always does a great job in communicating what needs to be done and why.and letting you know what can wait. Thanks!

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Apr 17, 2021 -

Heritage Subaru Catonsville responded

Hello, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

April 13, 2021

"Very customer base dealership - my experiences there have..."

- Merci

Very customer base dealership - my experiences there have always been professional Service advisor LeJuan Johnson made another great day with her advice - I’ll be back

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Yes
Employees Worked With
Other Employees : George service manager
Apr 14, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 11, 2021

"Dependable and quick service. I've had my car serviced..."

- Clutch2021

Dependable and quick service. I've had my car serviced by Heritage Subaru since I purchased it from them, and they have not disappointed me yet. Even when I had to have accident damage repaired, it was done fairly quickly and the repairs have held up. I'd recommend this place to anyone looking to have their Subarus worked on.

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Yes
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Apr 12, 2021 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your positive comments about Heritage Subaru Catonsville! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 10, 2021

"Every visit to this dealer is pleasurable. The customer..."

- John

Every visit to this dealer is pleasurable. The customer waiting room is clean and comfortable. The TV is on and the volume is at a comfortable level, not blasting too loud as I've heard in other waiting areas. Lejuan was very attentive and kept me abreast of the services my car needed. She also noticed tire wear that she guessed indicated an alignment might be in order. As the car is four years old and has not had an alignment yet, her observation was entirely correct. Each time I visit, it is obvious the techs take care as well. It was suggested I have my brake and transmission fluids changed as I was a year past the suggested dates for those services. The brake fluid was showing signs of "old age", and I would much rather pay attention to it now than after it becomes a big issue.

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Apr 12, 2021 -

Heritage Subaru Catonsville responded

Hi John, thank you so much for your positive comments about Heritage Subaru Catonsville! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

April 10, 2021

"Lejuan was a huge help. She was friendly and outgoing...."

- zackwilkes

Lejuan was a huge help. She was friendly and outgoing. She continuously checked in on me to make sure I was cared for and not in need of anything. Service was fast and I can always count on the team there to take care of me but special shout out to Lejuan!

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Yes
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Apr 12, 2021 -

Heritage Subaru Catonsville responded

Hi Zackwilkes, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 21, 2020

"I've bought multiple vehicles from this dealership and..."

- swontrop

I've bought multiple vehicles from this dealership and keep returning for a reason. I had an issue with a recently purchased car and Heritage worked with me to resolve the issue. The service department was friendly throughout my interactions, and upon purchasing a 2021 Forester I was able to work with William again. As always, he's professional, kind, and direct, focusing on the customer's goals and ensuring they can do what is necessary to ensure satisfaction. During this process I also worked with one of the sales managers, Kevin, who was fantastic. Everyone is approachable and I have never felt like I was being pushed in one direction or another in all of my purchases (now 3) with Heritage.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : William Hoyt
Oct 26, 2020 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you have a great day!

October 08, 2020

"I took my Subaru Outback in for service on 10/7/2020...."

- Tom Y

I took my Subaru Outback in for service on 10/7/2020. Ms. Lejuan was friendly, professional, detail oriented, and awesome! She even made sure to update me while I was waiting in the waiting room. I was in and out of there in a little over one hour. She even went the extra mile and wiped my car dry after running it through the car wash. Ms. Lejuan = 10/10!! Thank you for making my day!

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Yes
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Oct 13, 2020 -

Heritage Subaru Catonsville responded

Tom, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 07, 2020

"I had a bad experience at the dealership in Owings Mills..."

- jillerica2

I had a bad experience at the dealership in Owings Mills but LeJuan Robinson and George Ayoub of Catonsville (and especially Jason Okdeh at Subaru of America) completely turned it around 180 degrees and made it a great experience - fixing all that the other dealership ignored or screwed up!! All three were very attentive and kept me in the loop during the whole process. They went above and beyond!! Thank you very much!!

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Yes
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Other Employees : Jason Okdeh at Subaru of America
Oct 13, 2020 -

Heritage Subaru Catonsville responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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