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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
265 Reviews

265 Reviews of Heritage Subaru Catonsville - Service Center

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April 04, 2022

Musa is awesome! I love working with him. He always makes time for me to come in and get my car taken care of. More

by Hannah
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Moussa Sirleaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Heritage Subaru Catonsville responded

Hello Hannah, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 29, 2022

Being a first-time buyer the experience was easy, uneventful, and satisfying. I would refer Heritage to all of my friends. More

by alw1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May Farris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Bagby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misha Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Heritage Subaru Catonsville responded

Congratulations on your new vehicle! Thanks for the recommendation, and have an amazing day!

January 11, 2022

very down to earth person and easily approachable. Takes time to listen to issues. I had few issues and he personally made sure those were taken care of. Being a manager and really talking to customer and h More

by karven123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Dennis.
November 29, 2021

General Manager Kenny has been exceptional at listening to my concerns, communicating and working to resolve the issues. I feel so much better and look forward to my Forester being completed and returned. More

by Lisa Lekich
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis and Emil Mason
Dec 03, 2021 -

Heritage Subaru Catonsville responded

Hi Lisa. Thank you for sharing feedback about your experience with Heritage Subaru Catonsville. We take great pride in providing all customers with honest, reliable and transparent service and apologize if you were not given such. This is certainly not our way of doing business and any of our Heritage stores and we greatly appreciate you taking the time to speak with our Store Manager, Kenny Booth, allowing us to address your concerns and restore your faith in our dealership. As discussed, your vehicle will be picked up next week for service. In the meantime, if you have any additional questions or concerns, please contact Kenny directly at kenny.booth@mileone.com or 443.818.1273 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to finding a resolution that makes you happy.

Dec 20, 2021 -

Lisa Lekich responded

General Manager Ken took care of my Forester and all repairs completed. Excellent communication, service that was timely from start to finish. He has totally restored my view on Subaru Service!!! Thank you and Happy Holidays!

October 07, 2021

Our service advisor Gabriel Rozzi worked hard to make sure our problems get resolved. He kept us informed throughout the repair process. He did a good job. We are also very pleased with whole service More

by Khhuang789
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Rozzi
Oct 08, 2021 -

Heritage Subaru Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 05, 2021

Excellent service, very nice and courteous staff. It was easy to get in and service was performed on time. The shuttle service was late but still good. More

by msasad
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jul 07, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 30, 2021

After several unanswered phone calls, during normal business hours, to get an appointment, one was finally made. Upon arrival, I was met by LeJuan Robinson who took excellent care of getting me through More

by RoloOutback
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jul 07, 2021 -

Heritage Subaru Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 07, 2021 -

Heritage Subaru Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2021

Lejuan is a rockstar! She was extremely helpful and understanding. Helped me navigate through a stressful situation with my vehicle. Was prompt to follow up and went out of her way to provide me with t More

by lakai605
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jul 01, 2021 -

Heritage Subaru Catonsville responded

Hi, we're happy you found our staff, Lejuan Robinson to be so supportive during your experience here at Heritage Subaru Catonsville. We hope to be of service to you again! Take care!

June 29, 2021

My service manager is Lejuan Robinson and I think that she is the best service manager that I have ever had since I started buying cars over 45 years ago. She has a very professional manner and she is alw More

by Jrileysr101
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jul 01, 2021 -

Heritage Subaru Catonsville responded

Hi, thank you for your feedback. We're thrilled you found Lejuan Robinson in our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again in the future. Best wishes, Heritage Subaru Catonsville

June 17, 2021

Always a great experience that have me to use your services to lease 3 cars from you over the last 6 years. Great service and great deals.....Friendly atmosphere More

by Bmarkre
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lejuan Robinson
Jun 19, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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