Heritage Subaru Catonsville | Page 70

Worst service ever I mean ever Let me start by saying this location has the worst customer service from the employees giving u attitude being very unprofessional going back and fort Let me start by saying this location has the worst customer service from the employees giving u attitude being very unprofessional going back and forth with me about my vehicle cursing at me saying she could give 2 about ur vehicle it’s not hers saying it’s all kinds of stuff to me as if we was on the street I don’t see how somebody like that works for this company or is the face of this company when she clearly doesn’t have customers service skills what so ever and it’s very said makes me not want to ever buy a Subaru again oh and her name is Lejuan Robinson!! She really needs to be terminated from this place I mean I’m disappointed oh how someone the same color as me talk to me like she crazy totally unacceptable when y’all messed up my vehicle came in for a recall repair for my tail light which is not even replaced or corrected then I leave instantly my car overheated and broke down I bring it back the service tech was gone when I spot to him 30 prior it just don’t make sense how the service close at 7pm and all the service techs was gone by 5:50pm this sounds like some fishy business how u say I have a recommendation for a radiator I Leave my car instantly overheats on the way home bring it back in u say they wrote on the paper radiator crack when no one ever say anything about my radiator being cracked one of there tech broke my car and trying to find a way to cover his xxx let me tell u this will be the last of this scamming place will touch my vehicle worst place ever and the said part is this is ur local Subaru dealer More

best experience for best car i got. Hi all. My name is Vasja Ligu. First I'm sorry that it took a little wile to write my review for my best ever experience purchasing a car from these Hi all. My name is Vasja Ligu. First I'm sorry that it took a little wile to write my review for my best ever experience purchasing a car from these awesome dealer. Although that it is not the first time purchasing from these dealer,these time I had the best luck from the big gun,,,Mr.Kevin Engle him self. I did get great help from Sales representative Steve....,but my final excitement come when My family met with Kevin...Polite,understood our situation,our request and in little than 10 min,he offered us a deal that we cant refuse. Thank you Kevin for being Superb and Excellent in what you do and giving us costumers best experience for purchasing the car that we dream. More

They were great The price was the best. They delivered it and were professional in every way. Car is amazing. Recommend them all. Excelled follow up as well. The price was the best. They delivered it and were professional in every way. Car is amazing. Recommend them all. Excelled follow up as well. More

Outstanding!!! Simply the best service we’ve ever received and the process was so easy. The best part was that they got us the cheapest price of all the dealerships Simply the best service we’ve ever received and the process was so easy. The best part was that they got us the cheapest price of all the dealerships we visited! More

We are in love with our Outback We have been here before and took our previous Outback here for service. We came in curious about what a trade on our two year old car might be and we We have been here before and took our previous Outback here for service. We came in curious about what a trade on our two year old car might be and we’re wowed by 2019 model and ease of trade. These are folks we know and trust. This is a place and people who inspire loyalty. More

Best Car Buying Experience, Ever! We found Heritage Subaru to be professional, knowledgeable, and caring. William Hoyt was an excellent salesperson; the paperwork effortless; manageme We found Heritage Subaru to be professional, knowledgeable, and caring. William Hoyt was an excellent salesperson; the paperwork effortless; management & the financial staff excellent as well. We will be lifelong customers! More

Great customer service Yong was an excellent sales person he took his time with me and helped me find the perfect vechicle for my family. He also took time late at night whe Yong was an excellent sales person he took his time with me and helped me find the perfect vechicle for my family. He also took time late at night when I picked it up to show me a few of the features before I had my appointment with Kevin Rebiert who was also excellent in showing all the features at a later date. More

How to correct a mistake I took my 2018 Subaru Outback in for 2 recalls, and I had a 9:30 appointment. When I picked it up at the end of the day they had failed to complete t I took my 2018 Subaru Outback in for 2 recalls, and I had a 9:30 appointment. When I picked it up at the end of the day they had failed to complete the service or call to inform me. The next day, the manager called and apologized and made every effort to correct the mistake. They picked the car up at my house, fixed it, and returned it. Thank you Ryan for making things right. More

Super fantastic purchasing experience I went to Heritage Subaru to investigate some emails I had received inviting me to trade in my 5 year old Forester. I did not expect to purchase a I went to Heritage Subaru to investigate some emails I had received inviting me to trade in my 5 year old Forester. I did not expect to purchase a new car. However, Salesperson William Hoyt was so helpful and friendly, accommodated my every requirement and made the purchase so easy that I could not resist the excellent deal I was offered. Finance Manager Phil was also friendly and helpful, making sure I understood my options and chose wisely. This is an exceptional dealership and I expect to continuing my relationship with them for a long time to come. More

The worst service ever experienced The service of this dealer is the worst I have ever experienced. If you are planning to buy Subaru, please review my experience with this dealer's exp The service of this dealer is the worst I have ever experienced. If you are planning to buy Subaru, please review my experience with this dealer's experience: The service is to recall Takata airbag. I made an appointment on 03/08/2019 and was told it took around two hours to replace the airbag, it is until 4:30PM that the service adviser called informing that the job cannot be done and it will be complete by noon time next day. I called next day to the service, nobody answered the phone even I left message and no any returned phone call. The third day, I called, still no body answered and no returned call either. I had to borrowed a car and drove to dealer at noon time ( my lunch break time) and finally was able to talk a service adviser, and it turned out my car has not been taken care of after more that 36 hours !!! I talked to an adviser and asked him this airbag recall has been in news for many years and how this recall was so late. I was told there no enough supply of airbag. I just wonder why Subura put passage in danger they already knew the defect airbag call cause fatal injury. I have been with this dealer for oil change and tire rotation for five time, each time they either fail to put back the tire lid or returned the car with dirty look even their service listed car wash. More