Heritage Subaru Catonsville

Jennifer and Lejuan Throughout my two years with my 2017 Subaru Forester, I have received incredible service from these two women. They are kind, considerate, helpful, an Throughout my two years with my 2017 Subaru Forester, I have received incredible service from these two women. They are kind, considerate, helpful, and honest. I know that I can count on them to fully explain all procedures and protocols to me, and I know that my vehicle is in excellent hands when I work with them. I would recommend them without reservation. I appreciate their commitment to excellence and top-notch customer service. More

Very satisfied. Although I was very disappointed with the failure of my radio and GPS system and the length of time for a replacement I was very appreciative with how Although I was very disappointed with the failure of my radio and GPS system and the length of time for a replacement I was very appreciative with how my issue was handled by the service department. The representative Joshua Colon was very responsive and gave me accurate information on when I could expect the replacement part. When I expressed disappointment with the length of time, my issue was escalated to the manager, Ryan Morse, who offered me a loaner while I waited for the part. Although I didn't take the loaner I really appreciated his willingness to help me. When the part arrived Joshua kept me informed of the installation progress and insured that the installation was coordinated with SiriusXM to activated the new radio. Also, Kevin Riebert, the Product Specialist helped me with and issue with my GPS. All three of these gentlemen handled my issues with professionalism. More

Best Subaru Service I Have Ever Received I have owned three Subaru Outbacks (2000, 2008, 2018) This is the first time I have purchased from Heritage. Service is the BEST I have ever receive I have owned three Subaru Outbacks (2000, 2008, 2018) This is the first time I have purchased from Heritage. Service is the BEST I have ever received anywhere! I have been very impressed with Heritage so far and expect to continue to receive 5-star in the future. Their set up with a personal service assistant is very helpful and you know that there will be no mix up or confusion about the needed service because your personal service assistant puts it directly into the computer while you are describing your concerns and takes the time to truly clarify any issues or questions you may have.. The personal service assistant is very knowledgeable and professional yet friendly. He or she (I have had each) will go the extra mile and consult one of the service managers if needed before finalizing your order. He or she will then go over in detail what he has entered into the computer and ask you if there is anything he needs to change. As I said, it is the very best service I have ever received during the 18 years I have owned Subaru Outbacks. More

Good experience buying a new car We had a good experience buying a Forester at Heritage Subaru Catonsville. Easy to work with everyone there. The financing process was smooth. And eve We had a good experience buying a Forester at Heritage Subaru Catonsville. Easy to work with everyone there. The financing process was smooth. And even the hard sale on extra protections was not too painful. We did have to wait a long time for various things to happen but I chalk that up to it being a busy Saturday afternoon. The dealer also gave us only one key (not counting the valet key). After we realized it, we asked for another one and got it, no problem. More

Good people Stopped by Heritage Subaru in Catonsville a few days ago with a friend looking for a car. I've been to several Dealers and was pretty impressed with t Stopped by Heritage Subaru in Catonsville a few days ago with a friend looking for a car. I've been to several Dealers and was pretty impressed with this location. They were friendly, knowledgeable and just good people. I'm seriously considering a Subaru for my next vehicle and I'll be going here! Steve Sherman in Sales assisted my friend and he's a great guy with no BS. More

Great Experience! I recently totaled my 2015 Subaru Crosstrek that I originally purchased from the Catonsville location. I had such a great experience last time that I I recently totaled my 2015 Subaru Crosstrek that I originally purchased from the Catonsville location. I had such a great experience last time that I even went back to the same sales guy, Steve Sherman. I just got my 2019 Crosstrek today and once again Steve went above and beyond. I got a great pruce, beautiful car and wonderful customer service! What more could a girl want? :-) I will definitely return to this Subaru location in the future! More

Great Experience This was my first time purchasing a new vehicle and I didn't quite know what I was looking for. Abby took the time to make sure I understood all the This was my first time purchasing a new vehicle and I didn't quite know what I was looking for. Abby took the time to make sure I understood all the details and really worked with my needs and budget. She was extremely patient and made my buying experience wonderful and stressfree. More

Talk about hardworking team! My wife and I were in the market for her first new car. She had anxiety from the entire process until we met Steve Sherman at Heritage Subaru. Shoppin My wife and I were in the market for her first new car. She had anxiety from the entire process until we met Steve Sherman at Heritage Subaru. Shopping and test driving there was an amazing, no pressure, and patient experience. His team worked till after midnight that night to get us an AMAZING deal on a car she LOVES! Steve and his team really are honest and hardworking people who really care about the people who walk through their doors. Try to go during the week if you can as the weekends can get really busy there. More

Great Experience Worked with our dealership and our salesman really well. They stayed open a few hours later than their hours are listed to take care of us and our ne Worked with our dealership and our salesman really well. They stayed open a few hours later than their hours are listed to take care of us and our new purchase. All members of the team went above and beyond to make our experience a positive one. I was very apprehensive at first, but it wasn't bad at all! More

Outback purchase We purchased our new Outback and had a very positive experience. Mr. Hoyt answered all our questions without pressuring us and made sure we got just t We purchased our new Outback and had a very positive experience. Mr. Hoyt answered all our questions without pressuring us and made sure we got just the car we wanted. More