Heritage Subaru Catonsville

Good, quick service Since moving to Baltimore I've used Heritage Subaru for services and repairs. Ms Cahill has always been exceptionally helpful and responsive. She lets Since moving to Baltimore I've used Heritage Subaru for services and repairs. Ms Cahill has always been exceptionally helpful and responsive. She lets me know what other services or repairs are offered, but never pressures me to have them done. The technicians are thorough and fast. BONUS is their new waiting spaces where they have upgraded to include more areas to plug-in and use laptops, the television is NOT terribly distracting, but still watchable, and, best of all à kiddie play space. <3 (I don't have children myself, but I appreciate this dealership considering the littlest members of our society) More

Welcoming I feel like I'm visiting a long lost friend when I bring my car in for service and Lejuan greets me. The people who greet me as I pull in are also qui I feel like I'm visiting a long lost friend when I bring my car in for service and Lejuan greets me. The people who greet me as I pull in are also quite helpful. I appreciate the service but wish the oil change cost was more competitive with outside service. More

Steve Sherman salesman Steve Sherman deserves more than a five star rating. He is and always will be our salesman. He is not only completely knowledgeable and efficient, he Steve Sherman deserves more than a five star rating. He is and always will be our salesman. He is not only completely knowledgeable and efficient, he is also kind, compassionate and caring. We purchased our Forrester through Steve and everything was great. We had a few hiccups along the way and Steve handled everything going above and beyond. You can honestly trust him completely. He won’t let you down. And after we took possession of our car he is always there for us to answer questions, give advice etc. . I highly recommend Steve Sherman as your next salesman. More

Service Lejuan is great and so is everyone else in the service department. The people who are out in the field like Lejuan are hard working women. I see her r Lejuan is great and so is everyone else in the service department. The people who are out in the field like Lejuan are hard working women. I see her running around and up the hill and down the hill. She is amazing. She took great care of me and I appreciate it. More

Fantastic experience! I'm 68 years old and over the years my wife and I have purchased many a car. This was far and away the best experience we ever had. The salesperson, S I'm 68 years old and over the years my wife and I have purchased many a car. This was far and away the best experience we ever had. The salesperson, Steve Sherman was personable, knowledgeable and experienced. He was helpful, patient and attentive without being pushy in any way. He took the time to understand exactly what we wanted. We bought a 2019 Ascent. You can't really know how good someone is until things go wrong. The color and package we wanted was not on the lot. Rather than have to wait for several weeks for delivery, as my wife's car had died, Steve located what we wanted at a dealership in Delaware and offered to drive an Ascent from Catonsville and trade it for ours the next day (his day off). When he picked it up, he noticed a dent on the roof and was told a tree limb had fallen on it. The other dealership offered to try to pull out the dent but he wisely refused the car. He located another one in southern Virginia and arranged for a driver to transport it to Catonsville that evening. Unfortunately that car was involved in a 4 vehicle accident and was seriously damaged. The next day Steve located a car in Pennsylvania and transported it himself. We got our car less than 24 hours after the first car had been promised. Both Steve and the rest of the staff at Heritage Subaru were wonderful during this entire frustrating process. They gave us several extras at no cost even though it was clear what we were committed to going through with the purchase. I couldn't recommend them more highly. More

Stellar Service My wife and I cannot stop raving about our experience working with Steve Sherman at Heritage Subaru in Catonsville. Steve was professional and knowled My wife and I cannot stop raving about our experience working with Steve Sherman at Heritage Subaru in Catonsville. Steve was professional and knowledgeable and refrained from any form of "high-pressure salesmanship." Steve really went above and beyond to help us and we could not be happier with our purchase. More

Exceeding Expectations Working with Jennifer Cahill is always a pleasure. She is always professional, knowledgeable, courteous, and friendly. She always seems to find a way Working with Jennifer Cahill is always a pleasure. She is always professional, knowledgeable, courteous, and friendly. She always seems to find a way to go "above and beyond" and helps to reinforce the total value of the Subaru experience. More

Subaru rocks! Had a great experience with Steve Sherman at Subaru in Catonsville. He was super nice, very knowledgable and we really appreciated his laid-back appro Had a great experience with Steve Sherman at Subaru in Catonsville. He was super nice, very knowledgable and we really appreciated his laid-back approach to selling cars. He let us 'drive' the conversation, haha. The dealer handled the transaction pretty well, not too much fuss. We are enjoying the new Crosstrek so far! More

Great overall car buying experience From the minute we walked in until we drove our new car home, we had a great experience. Everyone that we came into contact with was friendly and know From the minute we walked in until we drove our new car home, we had a great experience. Everyone that we came into contact with was friendly and knowledgeable. More