Heritage Subaru Catonsville

Steve made buying our new car an enjoyable experience! We came in on Labor Day with our three small dogs. Steve was so accommodating and easy to work with. We love our new Outback! We came in on Labor Day with our three small dogs. Steve was so accommodating and easy to work with. We love our new Outback! More

Highly overpriced I visited for an oil change at 50,968 miles and left with recommendations for rear brakes $495, front/rear diff fluid $189, brake fluid $169, and a re I visited for an oil change at 50,968 miles and left with recommendations for rear brakes $495, front/rear diff fluid $189, brake fluid $169, and a recommendation for my 60K service (they accidentally recorded my miles as 56,968). I was told “my brake fluid is really dirty” and it was advised I just proceed with my 60K service ($881) because I was close enough to 60K. My mechanic who is Subaru certified looked at my car immediately after and said I had greater than 50% life left on my rear brakes (told I was less than 3mm and needed immediate changing) and that I barely had tred left on all four tires, all of which needed replacing. Subaru notes my tires to all be 6/32 or greater. I initially thought I was gaven the service report on someone else’s vehicle. Overall, if you find a mechanic you trust, parts and labor will be much less than dealer cost and I would recommend not using the dealer. My service advisor was very patient, kind, and professional regarding all of my questions on date of service and via phone conversation later. Customer service and my service coordinator Lejuan, 10/10 always. More

Steve Sherman is the best! I had a phenomenal experience at Heritage Subaru Catonsville. I worked with Steve Sherman, and I cannot say enough good things about him. Buying a car I had a phenomenal experience at Heritage Subaru Catonsville. I worked with Steve Sherman, and I cannot say enough good things about him. Buying a car is a daunting experience, but he made it seem like a breeze. He spent a lot of time talking to me about my best options, and he never seemed “sales-y.” There seemed to be a genuine concern about helping me make the smartest decision. I will recommend him to anyone who needs a new car. My 2018 Subaru Forester was beautifully detailed, and it is driving like a dream. Best. Car-Buying Experience. Ever. More

Can't even do an oil change correctly HIGHLIGHT:Went for an oil change and the splash shield was not fastened correctly. Well it's destroyed now and a replacement is $83. Thanks! Servic HIGHLIGHT:Went for an oil change and the splash shield was not fastened correctly. Well it's destroyed now and a replacement is $83. Thanks! Service Specialist Lejuan Robinson was great no complaints in that department. Also the waiting area was very hot and messy. More

Outstanding Sales Service Just purchased a Subaru Outback for my wife from Heritage Subaru Catonsville. Steve Sherman gave us great service — no pressure, great conversation, t Just purchased a Subaru Outback for my wife from Heritage Subaru Catonsville. Steve Sherman gave us great service — no pressure, great conversation, thorough explanations, and attentive. It was a genuine pleasure to work with him. Other professionals at the dealership also were attentive and courteous. I would happily go back for my next car. More

No pressure, Had no intention of buying a car today. But Steve Sherman is an excellant salesman, and we bought a car today! Never felt any pressure to buy. Was ve Had no intention of buying a car today. But Steve Sherman is an excellant salesman, and we bought a car today! Never felt any pressure to buy. Was very thorough in explaining the differences and workings of a Subaru Forester. Steve is very friendly and has a great manner about him. He really sold the car. More

outstanding customer service my mom went and got her car looked at here on friday. being old, and some what forgetful, she left a bag with her cell phone in the rental car they ga my mom went and got her car looked at here on friday. being old, and some what forgetful, she left a bag with her cell phone in the rental car they gave her. she asked me to call the place and ask them to look for it. so i did, i left a message with lajuan robinson explanining what had happened. she was very nice and understanding but said if my mom couldnt get there today, she wouldnt be able to come back in until Tuesday. So i explained that i live in PA and that my mother would just have to wait. Lajuan (i think im destroying her name) very kindly offered to personally take my mother's belongings to her house after she got off work. I didnt believe it at first. Not even two hours later my mom calls me telling me everything was returned safe and sound. After the fact that even after telling my mother she was coming, sge was not home to recieve her belongings. Lajuan left them with her neighbor. I have never in my life had anyone ever do this for me or my mother before. I cannot thank this woman enough for this. Writing this review is the very least i can do. I really hope someone sees this and aknowledges the fact that she is one in a million. A priceless asset to the company with a very big heart. More

Great Service Very positive experience on car service. I was given a nice loaner car, and as I lived a distance from this dealership I picked my car up the next day Very positive experience on car service. I was given a nice loaner car, and as I lived a distance from this dealership I picked my car up the next day. The price was higher than my quote, and when I said I would pay what I was quoted but not above, they were ok with that. I accidentally left my phone in the loaner car and did not realize it until I got home. A wonderful employee named Lejuan Robinson brought my phone to my house!!. She really went above and beyond because as I said, I do not live close by. Thank you LEJUAN, you are the best. More

Great/Friendly Service As a first time car buyer, Steve helped me through the process and treated me not like a customer but as “one of the guys”. I think that separates him As a first time car buyer, Steve helped me through the process and treated me not like a customer but as “one of the guys”. I think that separates him from other dealers. Didn’t force anything. Highly recommend Steve. More

Excellent Service Steve Sherman made the buying process a breeze. Not only was he knowledgeable and attentive, he made sure we got the best deal possible. Absolutely wi Steve Sherman made the buying process a breeze. Not only was he knowledgeable and attentive, he made sure we got the best deal possible. Absolutely will be back. More