Heritage Subaru Catonsville

Fast and friendly I needed an oil change before going out of town and got it done within an hour of my call. Thanks for fast, friendly service. I needed an oil change before going out of town and got it done within an hour of my call. Thanks for fast, friendly service. More

Great place and great work I am very proud of everyone at Russell Subaru Ryan and LeJuan Robinson take great care of me and my car every time I come up. Weather it's basic servi I am very proud of everyone at Russell Subaru Ryan and LeJuan Robinson take great care of me and my car every time I come up. Weather it's basic service or a last minute maintenance they're always there for me. Ryan is the best when I had a problem he was there for me and put me at ease. I have bought 3 vehicles from them and looking forward to to buying a fourth. Thanks for everything you do for me and my car. More

36000 mile check, oil change Appointments are easy to schedule. Although it took a little longer than I expected, my appointment started on time. Staff are all knowledgeable, welc Appointments are easy to schedule. Although it took a little longer than I expected, my appointment started on time. Staff are all knowledgeable, welcoming, helpful, and caring about my car and my comfort while I was waiting. Thank you! More

Knowledgable and Personable Steve helped us explore and understand the various bells and whistles offered in the 2018 Forester. It was a pleasure to complete the necessary paperw Steve helped us explore and understand the various bells and whistles offered in the 2018 Forester. It was a pleasure to complete the necessary paperwork for the purchase under his guidance. More

My experience Steve is an experienced salesperson who immediately understood what we were seeking and was able to guide us through the process graciously and effici Steve is an experienced salesperson who immediately understood what we were seeking and was able to guide us through the process graciously and efficiently. He responded helpfully to our cues and did not push us toward accessories or services in which we had no interest. His help was greatly appreciated. More

Best Car Buying Experience Ever! Steve Sherman and the team at Heritage Subaru Catonsville provided the best car buying experience I've had yet! The team is very friendly, no haggle a Steve Sherman and the team at Heritage Subaru Catonsville provided the best car buying experience I've had yet! The team is very friendly, no haggle and a pleasure to do business with! More

False Charges and Cheating I go for my 30000 mile subaru Legacy 3.6 R service. The website says it will cost about 265. After three hours the lady comes back and tells me that t I go for my 30000 mile subaru Legacy 3.6 R service. The website says it will cost about 265. After three hours the lady comes back and tells me that the cost of the service is more than 450. I am shocked for obvious reasons because only things they did was oil change tire rotation engine oil and a recall. Then she changes something on the computer and charges 307. I see the bill it says parts cost 60 dollars and the rest guess what. We are sitting there for 3 hrs. At the start I told the assistant that your website says 265 can you show me what it includes, and she is like ill get back. No communication again. They didn't even show you the multi inspection report or give you any insights as to how the car is. Horrible experience. Valvoline or good year would do a better job. More

Excellent Support After a mishap with getting my car serviced, I came to the dealership side to see if I could terminate my current lease and lease a new car. Immediate After a mishap with getting my car serviced, I came to the dealership side to see if I could terminate my current lease and lease a new car. Immediately and very easily, they were able to assist me and within a couple of hours, I had released a new car. More

Took the time to really help me out. My car broke down on the highway on a Saturday and was able to take my car to the dealership and got it fixed better than before in a timely manner. My car broke down on the highway on a Saturday and was able to take my car to the dealership and got it fixed better than before in a timely manner. More

Fine Service, not great check-in or pick up process Service provided was fine. Process for dropping off my vehicle and picking up my loaner car was very slow, took over 45 minutes reason being they had Service provided was fine. Process for dropping off my vehicle and picking up my loaner car was very slow, took over 45 minutes reason being they had to put fuel in the loaner car. Picking up my vehicle was also not a quick process, spent another 30 minutes waiting for it to be brought around. No complimentary car wash either which is odd considering I had just spent about $2k there on various services. Been coming here for several years but this experience has me rethinking that loyalty. The prices for service are at the top end of the spectrum but in the past I justified spending a bit more because the process was smooth and service of good quality Lejuan was very nice and apologetic but still, waiting around that long for what should be a routine process is not great. More