Heritage Subaru Catonsville

Buying a new car Matt Nemetz answered my first email inquiry about a new Outback. I hadn't bought a new car in 14 years but he made it easy and painless. My new car Matt Nemetz answered my first email inquiry about a new Outback. I hadn't bought a new car in 14 years but he made it easy and painless. My new car was cleaned and ready for me when everything else was finished. I will definitely go back when I'm in the market for another vehicle. More

6 month service Came for a 6 month service. Waited on the line for 5 minutes until someone approached me. Nobody new who was my adviser. Waited for another 10 minu Came for a 6 month service. Waited on the line for 5 minutes until someone approached me. Nobody new who was my adviser. Waited for another 10 minutes on waiting room until a very helpful lady, which i dealt before approach me and took care of me. From then on everything went fine. My complain: asked for the car to be washed and the result was very poor. Thank you More

Great car buying experience. We went to the dealership to trade our Subaru Outback for a new Outback. Steve Sherman went above and beyond. He spent a great deal of time with us, l We went to the dealership to trade our Subaru Outback for a new Outback. Steve Sherman went above and beyond. He spent a great deal of time with us, listened to our needs and delivered a great vehicle with a fair deal. Thank you! More

Easy! Heritage of Catonsville offers great customer service! I come from a family of Subaru owners, we've had 11 over the years, so I have spent a fair amou Heritage of Catonsville offers great customer service! I come from a family of Subaru owners, we've had 11 over the years, so I have spent a fair amount of time in Subaru dealerships - I highly recommend working with the Heritage of Catonsville group! I have taken my 2010 Impreza here multiple times for service and repairs - Kati Henshall and her team are wonderful. I am always able to get an appointment quickly, my car is ready when expected, and the team keeps me in the loop about repairs, cost and timelines. Due to this, when Kati walked me through the options of what to do with that had 156,000 miles and needed $5K in repairs, I knew I was getting a truthful list of options and I felt comfortable with her opinion that a new car was my best, long-term option. The great customer service I've had in the service department absolutely carried over when purchasing a 2018 Forrester. Steve Sherman and Kevin Engle never rushed me in my decision and answered all of my questions. I never felt that I was being pushed to accept upgrades I didn't want/need and couldn't afford. I could not be happier with my experience and new car, and feel confident I will receive great service with oil changes and tune-ups to come! More

Friendly Service I went to this dealer to look at the Outback as a possible new car. A friend just purchased a Forester and raved about the friendly salesperson. I fou I went to this dealer to look at the Outback as a possible new car. A friend just purchased a Forester and raved about the friendly salesperson. I found that they were not only friendly, but wanted to help you purchase the car that best suited your needs. More

Poor customer service Do not care about the customer or communicate with the customer during issues. You need to keep calling to get an answer. Treat you as a second class Do not care about the customer or communicate with the customer during issues. You need to keep calling to get an answer. Treat you as a second class individual. More

Great buying experience When I entered the dealership I was welcomed warmly and introduced to the salesperson (Steve Sherman). My first visit was exploratory; Steve did not p When I entered the dealership I was welcomed warmly and introduced to the salesperson (Steve Sherman). My first visit was exploratory; Steve did not pressure me at all. A few weeks later I was ready to buy and went back to Steve. I appreciated his patience and willingness to show me every limited and premium forester on the lot. He was patient and engaging as we explored vehicle options and negotiated pricing too. The managers and finance people were also friendly and welcoming. The vehicle was delivered with a lovely shine. Thus far, follow-up on the sale from the dealership has been terrfic! More

Fantastic service! We've had 100% great service experiences with Lejuan Robinson, and finally I'm putting words to those experiences! Honestly, I've never had such quick We've had 100% great service experiences with Lejuan Robinson, and finally I'm putting words to those experiences! Honestly, I've never had such quick responses, clear explanations, and uplifting interactions with any regular car service agent ANYWHERE ... EVER ... and I'm talking four decades of car ownership! I always know that I can count on Lejuan for attentive service when taking either of our Subaru vehicles in for servicing. THANK YOU, LEJUAN! YOU ROCK! More

We Bought a Used Car from Steve Sherman. we Bought a Used Car From Steve Sherman and me and my wife was very pleased on how things went with the Sales Process. Steve Sherman was very knowledg we Bought a Used Car From Steve Sherman and me and my wife was very pleased on how things went with the Sales Process. Steve Sherman was very knowledgeable about the Vehicle we Purchased we gave him 5 Stars. More

Good Experience Purchasing a Vehicle We Had a good experience purchasing a vehicle from Steve Sherman at Heritage Subaru in Catonsville. Steve was very knowledgeable about the Vehicle we We Had a good experience purchasing a vehicle from Steve Sherman at Heritage Subaru in Catonsville. Steve was very knowledgeable about the Vehicle we purchased even though it was a Ford and not a Subaru. More