Heritage Subaru Catonsville

Subaru Vehicle Love-Encore visit Kevin was extremely knowledgeable about all of the functions and mechanics of the Subaru Outback. He was very patient, friendly and was very clear in Kevin was extremely knowledgeable about all of the functions and mechanics of the Subaru Outback. He was very patient, friendly and was very clear in his explanations and his training on all aspects of the car. All around great experience and would highly recommend spending time with Kevin to fully understand all of the options and functions of a new Subaru. More

Heritage Subaru catonsville Excellent, especially the service coordinator Ms. Robinson. She is so great. Smart. She greets us by name and goes out of her way to be cordial (and p Excellent, especially the service coordinator Ms. Robinson. She is so great. Smart. She greets us by name and goes out of her way to be cordial (and patient) at all times. She always knows where our Subaru Forester is in completion of scheduled maintenance. It is always done on time, cleaned and washed. Cannot ask for more. Heritage is a great place. More

Excellent customer service experience I called at 11:30AM and the Service Rep., Lejuan Robinson, gave me an appointment for 1:30PM. I told her I had left the gas cap loose and she took my I called at 11:30AM and the Service Rep., Lejuan Robinson, gave me an appointment for 1:30PM. I told her I had left the gas cap loose and she took my car immediately, confirmed that was the cause and had me fixed and on the road in less than an hour. Lejuan, on her own, determined the filler door was not operating properly, ordered a part and agreed to have it repaired at no cost. More

Amazing Service First time visiting Subaru and Steve, by far, provided the best service that I could ask for at a car dealership. He was quick, up front, and greatly First time visiting Subaru and Steve, by far, provided the best service that I could ask for at a car dealership. He was quick, up front, and greatly helpful in process of buying a new car. I recommend him for anyone who is looking for a great car with a great service. More

kind person Steve definitely by far the best dealer that I've had experience with. He is kind, down to earth, and really helpful not only with buying a car but al Steve definitely by far the best dealer that I've had experience with. He is kind, down to earth, and really helpful not only with buying a car but also with having great experience and long lasting relationship with Subaru. Thank You. More

All Smiles Probably the best experience I've had in a car dealership. Matt at no time made us feel pressured, and his knowledge and presentation was impressive Probably the best experience I've had in a car dealership. Matt at no time made us feel pressured, and his knowledge and presentation was impressive More

kindness,green No matter Asia or White staff are kindness and professional. They explain everything very details and solve all my questions! I am very appreciated th No matter Asia or White staff are kindness and professional. They explain everything very details and solve all my questions! I am very appreciated the attitude. More

A+ sales process from start to finish This was the most professional and well orchestrated car buying experience from start to finish in which I have been involved. Upon entering the deal This was the most professional and well orchestrated car buying experience from start to finish in which I have been involved. Upon entering the dealership, with my only intent to test drive an Outback, I was greeted by Kevin in technical support. My first impression was that this gentlemen was a true expert in his business laying the way for the trust and confidence I have in this dealership. Very soon Steve Sherman joined me and as a team they led me through the key benefits of the Outback. Steve was friendly, knowlegeable and very experienced in his job. During the test drive Steve provided key information about the vehicle which cemented that this vehicle was the best fit for me. After visiting several dealers both Subaru and Lexus I continued to be impressed by what I experienced at the Catonsville dealership. Because of this I phoned Steve to confirm that I was interested in purchasing a vehicle from their dealership. Because I work away from where my home is it is difficult to make it to the dealership. Heritage did not even blink at this any made the whole transaction happen with a few phone calls. During the process they had to bring the vehicle from another dealership. Steve took the time to personally pick up the car for me to just add that extra level of care I needed. As items were finalized on the vehicle I received a call from the manager, Dan Rosenfeld who ensured that I received the vehicle with the exact specifications I needed at the price that I thought was very fair. When I visited the dealership to pickup the vehicle the whole team introduced themselves to me and took time with me to ensure I was satisfied with each of the aspects in which they were involved from a quick technical review, the sale process, financing and a sincere thank you from Dan the manager for doing business with the dealership. I recommend this dealership 100% and without reservations. Thank you for your help, leadership and support through this process. Sincerely, Melanie Edmondson More

A great experience Steve Sherman was fantastic to work with. He was very knowledgeable and helped get me into the right car for my family. He even helped entertain my Steve Sherman was fantastic to work with. He was very knowledgeable and helped get me into the right car for my family. He even helped entertain my son during the buying process! Buying my Outback was a great experience, and I highly recommend Steve and Heritage Subaru Catonsville. More

Excellent customer service Always receive excellent service on my Subaru. Lejuan provided great customer service and was informative about vehicle needs. Sales rep Matt Nemetz Always receive excellent service on my Subaru. Lejuan provided great customer service and was informative about vehicle needs. Sales rep Matt Nemetz is a knowledgeable sales rep who demonstrated the Subaru in such a way it was easy to operate. More