Heritage Subaru Catonsville - Service Center

Excellent as always! Jennifer Cahill has always taken good care of me and my vehicle. During my last visit to Heritage, she fit me in on a last minute request and manage Jennifer Cahill has always taken good care of me and my vehicle. During my last visit to Heritage, she fit me in on a last minute request and manage to get a lot done on my vehicle in a timely manner. She is prompt, professional and explains in detail all that will be done or is recommended for my car. The updated customer lounge is also very nice. More

Battery issues Jennifer provides excellent customer service and always makes sure I am completely satisfied before I leave. Jennifer is always patient and friendly, Jennifer provides excellent customer service and always makes sure I am completely satisfied before I leave. Jennifer is always patient and friendly, I can not recommend Jennifer and the service department enough! More

Service with a smile I arrived early for my appointment and Jennifer greeted me with a smile and pleasant attitude. She took care of writing up my order while dealing with I arrived early for my appointment and Jennifer greeted me with a smile and pleasant attitude. She took care of writing up my order while dealing with a computer system that had just come back up and techs that needed paper work redone. The redo of the waiting room is nice. The techs gave her my air filters to show me so I could see they needed replacing with no pressure to do so. She informed me of the prices for both and allowed me to make the decision. That is customer service excellence! Thanks Jennifer and the tech(s) that worked on my car. More

Thanks Jennifer Jennifer level of care from start to finish was outstanding. She listened , provided excellent advice and kept me informed of the time and administrat Jennifer level of care from start to finish was outstanding. She listened , provided excellent advice and kept me informed of the time and administrative stuff to successfully complete the service work. That was much appreciated. More

Excellent Service! We purchased our 2014 Forester from Heritage and have had the majority of all the service done there. Ms Cahill and the service techs do an excellent We purchased our 2014 Forester from Heritage and have had the majority of all the service done there. Ms Cahill and the service techs do an excellent job. We have been happy with the service and how we have been treated. I highly recommend this team. More

Excellent service As usual, Jennifer and the rest of the Heritage staff provided excellent service as I waited for my auto. I have never had an unpleasant experience w As usual, Jennifer and the rest of the Heritage staff provided excellent service as I waited for my auto. I have never had an unpleasant experience while at Heritage. All service personnel should be commended . Thank you More

Good, quick service Since moving to Baltimore I've used Heritage Subaru for services and repairs. Ms Cahill has always been exceptionally helpful and responsive. She lets Since moving to Baltimore I've used Heritage Subaru for services and repairs. Ms Cahill has always been exceptionally helpful and responsive. She lets me know what other services or repairs are offered, but never pressures me to have them done. The technicians are thorough and fast. BONUS is their new waiting spaces where they have upgraded to include more areas to plug-in and use laptops, the television is NOT terribly distracting, but still watchable, and, best of all à kiddie play space. <3 (I don't have children myself, but I appreciate this dealership considering the littlest members of our society) More

Welcoming I feel like I'm visiting a long lost friend when I bring my car in for service and Lejuan greets me. The people who greet me as I pull in are also qui I feel like I'm visiting a long lost friend when I bring my car in for service and Lejuan greets me. The people who greet me as I pull in are also quite helpful. I appreciate the service but wish the oil change cost was more competitive with outside service. More

Service Lejuan is great and so is everyone else in the service department. The people who are out in the field like Lejuan are hard working women. I see her r Lejuan is great and so is everyone else in the service department. The people who are out in the field like Lejuan are hard working women. I see her running around and up the hill and down the hill. She is amazing. She took great care of me and I appreciate it. More