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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
340 Reviews

340 Reviews of Heritage Subaru Catonsville - Service Center

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November 29, 2018

Excellent as always! Jennifer Cahill has always taken good care of me and my vehicle. During my last visit to Heritage, she fit me in on a last minute request and manage More

by Coren Point
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Cahill
Dec 03, 2018 -

Heritage Subaru Catonsville responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We are so happy to hear you always have a great experience working with Jennifer! We're looking forward to your next visit with us!

November 28, 2018

Battery issues Jennifer provides excellent customer service and always makes sure I am completely satisfied before I leave. Jennifer is always patient and friendly, More

by Michele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sherman, Jennifer Cahill
Nov 30, 2018 -

Heritage Subaru Catonsville responded

Thanks, Michele! We're glad you left our dealership so satisfied! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2018

Service with a smile I arrived early for my appointment and Jennifer greeted me with a smile and pleasant attitude. She took care of writing up my order while dealing with More

by tjsubie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Cahill
Nov 12, 2018 -

Heritage Subaru Catonsville responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Subaru Catonsville. We hope to be of service to you again in the future. Best wishes, Heritage Subaru Catonsville

November 05, 2018

Thanks Jennifer Jennifer level of care from start to finish was outstanding. She listened , provided excellent advice and kept me informed of the time and administrat More

by Carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Cahill
Nov 08, 2018 -

Heritage Subaru Catonsville responded

Thank you for sharing your response to Jennifer's outstanding customer service! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 03, 2018

Excellent Service! We purchased our 2014 Forester from Heritage and have had the majority of all the service done there. Ms Cahill and the service techs do an excellent More

by scoby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Cahill
Nov 06, 2018 -

Heritage Subaru Catonsville responded

Thanks so much for this great review and for your recommendation of our team! If you have any further questions, please give us a call. We're always happy to help!

October 31, 2018

Excellent service As usual, Jennifer and the rest of the Heritage staff provided excellent service as I waited for my auto. I have never had an unpleasant experience w More

by Pat536
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I have worked with Lejuan on previous visits and have found her work to be excellent also., Jennifer Cahill, Lejuan Robinson
Nov 02, 2018 -

Heritage Subaru Catonsville responded

Hi Pat, we are very happy to have provided you with such a positive service experience! Please don't hesitate to reach out if there's anything additional we can do for you. Until the next time we meet, take care!

October 27, 2018

Good, quick service Since moving to Baltimore I've used Heritage Subaru for services and repairs. Ms Cahill has always been exceptionally helpful and responsive. She lets More

by Chantel Green
Recommend Dealer
Yes
Employees Worked With
Jennifer Cahill
Oct 30, 2018 -

Heritage Subaru Catonsville responded

Hi Chantel, thank you for taking the time to leave a review for us at Heritage Subaru Catonsville. We're happy we could meet your expectations! Please reach out to us if there is anything else we can do for you! Take care!

October 27, 2018

Recent service experience Explained all work, did it in timely manner, all work satisfactory, washed my car, etc. I do think you are overpriced, especially for oil change and More

by Davest4904
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Colon
October 24, 2018

Welcoming I feel like I'm visiting a long lost friend when I bring my car in for service and Lejuan greets me. The people who greet me as I pull in are also qui More

by Lois
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Oct 30, 2018 -

Heritage Subaru Catonsville responded

Hello Lois, thank you; we appreciate all of your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2018

Service Lejuan is great and so is everyone else in the service department. The people who are out in the field like Lejuan are hard working women. I see her r More

by Del
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I leased two Subaru Outbacks from Danny Rosenfield and now he isn't at the dealer any longer., Lejuan Robinson
Oct 30, 2018 -

Heritage Subaru Catonsville responded

Del, reviews like this give us motivation and help us ensure we provide high-quality care! We will be sure to share your comments with Lejuan and our team. We're looking forward to your next visit with us!

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