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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
267 Reviews

267 Reviews of Heritage Subaru Catonsville - Service Center

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August 20, 2022

Have had two bad experiences with Robert Wiggington, Service Lane Manager. My 2 year old car with 20,000 miles on it has been in the shop since 7/25/22 due to a bad Thermal Control Valve waiting for par More

by Dissatisified Customer
Overall Experience
Recommend Dealer
No
Employees Worked With
Robert Wiggington
Aug 21, 2022 -

Dissatisified Customer responded

I received a call same day from the service manger not Mr. Wiggington as I requested not to deal with him anymore. They took the car for Maryland Inspection and the chip is so tiny it would not cause the car not to pass Maryland Inspection. I will not be responsible for the chipped windshield and my insurance will not be charged. I appreciate that, however, that does not change the encounter and my treatment by this one individual who not only was nasty, but also inconvenienced me by making me switch vehicles that didn't need to be switched. I do appreciate the same day call though.

Aug 22, 2022 -

Heritage Subaru Catonsville responded

Thank you for sharing your feedback about your experience with Heritage Subaru Catonsville. We greatly value your business and sincerely apologize for any inconvenience. We appreciate you taking the time to speak with our Service Manager, Lyle Etzwiler, allowing us to immediately address and resolve your concerns. As discussed, if you have any further questions or concerns, please contact Lyle directly at lyle.etzwiler@mileone.com or 410.818.1273 and he will be happy to help. Thank you.

July 26, 2022

I wanted to take a second to thank Dennis, and Heritage Subaru Catonsville for the work on my 2014 Crosstrek. Dennis really went out of his way to get my car services at the estimate they provided. Denni More

by John
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Heritage Subaru Catonsville responded

Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 04, 2022

Musa is awesome! I love working with him. He always makes time for me to come in and get my car taken care of. More

by Hannah
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Moussa Sirleaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Heritage Subaru Catonsville responded

Hello Hannah, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 29, 2022

Being a first-time buyer the experience was easy, uneventful, and satisfying. I would refer Heritage to all of my friends. More

by alw1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May Farris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Bagby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misha Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Heritage Subaru Catonsville responded

Congratulations on your new vehicle! Thanks for the recommendation, and have an amazing day!

January 11, 2022

very down to earth person and easily approachable. Takes time to listen to issues. I had few issues and he personally made sure those were taken care of. Being a manager and really talking to customer and h More

by karven123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Dennis.
November 29, 2021

General Manager Kenny has been exceptional at listening to my concerns, communicating and working to resolve the issues. I feel so much better and look forward to my Forester being completed and returned. More

by Lisa Lekich
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis and Emil Mason
Dec 03, 2021 -

Heritage Subaru Catonsville responded

Hi Lisa. Thank you for sharing feedback about your experience with Heritage Subaru Catonsville. We take great pride in providing all customers with honest, reliable and transparent service and apologize if you were not given such. This is certainly not our way of doing business and any of our Heritage stores and we greatly appreciate you taking the time to speak with our Store Manager, Kenny Booth, allowing us to address your concerns and restore your faith in our dealership. As discussed, your vehicle will be picked up next week for service. In the meantime, if you have any additional questions or concerns, please contact Kenny directly at kenny.booth@mileone.com or 443.818.1273 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to finding a resolution that makes you happy.

Dec 20, 2021 -

Lisa Lekich responded

General Manager Ken took care of my Forester and all repairs completed. Excellent communication, service that was timely from start to finish. He has totally restored my view on Subaru Service!!! Thank you and Happy Holidays!

October 07, 2021

Our service advisor Gabriel Rozzi worked hard to make sure our problems get resolved. He kept us informed throughout the repair process. He did a good job. We are also very pleased with whole service More

by Khhuang789
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Rozzi
Oct 08, 2021 -

Heritage Subaru Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 05, 2021

Excellent service, very nice and courteous staff. It was easy to get in and service was performed on time. The shuttle service was late but still good. More

by msasad
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jul 07, 2021 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 30, 2021

After several unanswered phone calls, during normal business hours, to get an appointment, one was finally made. Upon arrival, I was met by LeJuan Robinson who took excellent care of getting me through More

by RoloOutback
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jul 07, 2021 -

Heritage Subaru Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 07, 2021 -

Heritage Subaru Catonsville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2021

Lejuan is a rockstar! She was extremely helpful and understanding. Helped me navigate through a stressful situation with my vehicle. Was prompt to follow up and went out of her way to provide me with t More

by lakai605
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Jul 01, 2021 -

Heritage Subaru Catonsville responded

Hi, we're happy you found our staff, Lejuan Robinson to be so supportive during your experience here at Heritage Subaru Catonsville. We hope to be of service to you again! Take care!

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