Heritage Subaru Owings Mills

Excellent customer service Scott, Mitch and Santos provided me with excellent customer service. I would recommend any of them to anyone. The service was great and I would recomm Scott, Mitch and Santos provided me with excellent customer service. I would recommend any of them to anyone. The service was great and I would recommend Heritage Subaru of Owings Mills. More

Super experience This was such a great experience buying a car. Scott met my needs and helped me figure out which car was best for my needs. I highly recommend buying This was such a great experience buying a car. Scott met my needs and helped me figure out which car was best for my needs. I highly recommend buying a car from Scott. More

30K mike service I had a great experience at the service. I have no complaints and everything was handled in timely matter and with a high professionalism. Thank you I had a great experience at the service. I have no complaints and everything was handled in timely matter and with a high professionalism. Thank you More

Excellent experience Jon was a class act from start to finish in my dealings with him. He quickly identified the type of vehicle that would fulfill what I was looking for Jon was a class act from start to finish in my dealings with him. He quickly identified the type of vehicle that would fulfill what I was looking for and gave me plenty of time to test drive it. I never felt pressured or hassled to “upgrade” to a more expensive car. The business manager, Milton was also great to deal with. All in all one of the best car buying experiences I’ve had. More

5 stars across the board! Alex was phenomenal! Very knowledgeable of all Subaru models, he listened to all our needs and requests and put us in a brand new WRX in such a short Alex was phenomenal! Very knowledgeable of all Subaru models, he listened to all our needs and requests and put us in a brand new WRX in such a short time! He was not a pushy or overbearing salemans like the majority I've encountered which was perfect! I was comfortable with him from the first hand shake to the last. I got to walk out to a warmed up car with the heated seats already warmed up, we will definitely be visiting Alex in the future for all our Subaru needs. More

122,000 miles service Bill Middleton provided clear and detailed explanations of the required services. The work was done within the estimated timeframe and was 63 cents un Bill Middleton provided clear and detailed explanations of the required services. The work was done within the estimated timeframe and was 63 cents under the cost estimate. More

Easy transaction! Mei Kei was terrific to work with, she is professional, knowledgable and made the purchase simple, no surprises. She has a sincere regard for custome Mei Kei was terrific to work with, she is professional, knowledgable and made the purchase simple, no surprises. She has a sincere regard for customer satisfaction and explained every step of the process. More

Worked with our odd situation to get a great new Crosstrek Scott and Sean helped us get a great deal trading in our Mazda 2 (which is too small for our baby-on-the-way) and lease a 2018 Crosstrek. They were wi Scott and Sean helped us get a great deal trading in our Mazda 2 (which is too small for our baby-on-the-way) and lease a 2018 Crosstrek. They were willing to work within our limited budget (grad student stipend, soon to be maternity pay) to get a great rate with not much money down, and we feel great about ending up with a safe, spacious, and fun new Subaru! More

Friendly and Willing to Help! Scott Staley and Shawn Davie were both friendly and patient with us. We didn't feel rushed as we considered two cars. We talked openly with Scott abou Scott Staley and Shawn Davie were both friendly and patient with us. We didn't feel rushed as we considered two cars. We talked openly with Scott about the Mazda we were comparing it to, and I always felt they were being honest about the merits of both cars. When we explained our situation, they really worked with us to get us the right number for a down payment, trade in value, and monthly payment. Overall a great experience! More

The Jon Waugh Experience Jon was very receptive of all I asked. He listened and was quite attentive. The management was courteous. Shaun Davies made sure I was comfortable. Jon was very receptive of all I asked. He listened and was quite attentive. The management was courteous. Shaun Davies made sure I was comfortable. I would also like to thank Santos Ramirez for his excellent service on the financial aspects of this transaction. More