Heritage Subaru Owings Mills

5 stars across the board! Alex was phenomenal! Very knowledgeable of all Subaru models, he listened to all our needs and requests and put us in a brand new WRX in such a short Alex was phenomenal! Very knowledgeable of all Subaru models, he listened to all our needs and requests and put us in a brand new WRX in such a short time! He was not a pushy or overbearing salemans like the majority I've encountered which was perfect! I was comfortable with him from the first hand shake to the last. I got to walk out to a warmed up car with the heated seats already warmed up, we will definitely be visiting Alex in the future for all our Subaru needs. More

Worked with our odd situation to get a great new Crosstrek Scott and Sean helped us get a great deal trading in our Mazda 2 (which is too small for our baby-on-the-way) and lease a 2018 Crosstrek. They were wi Scott and Sean helped us get a great deal trading in our Mazda 2 (which is too small for our baby-on-the-way) and lease a 2018 Crosstrek. They were willing to work within our limited budget (grad student stipend, soon to be maternity pay) to get a great rate with not much money down, and we feel great about ending up with a safe, spacious, and fun new Subaru! More

Friendly and Willing to Help! Scott Staley and Shawn Davie were both friendly and patient with us. We didn't feel rushed as we considered two cars. We talked openly with Scott abou Scott Staley and Shawn Davie were both friendly and patient with us. We didn't feel rushed as we considered two cars. We talked openly with Scott about the Mazda we were comparing it to, and I always felt they were being honest about the merits of both cars. When we explained our situation, they really worked with us to get us the right number for a down payment, trade in value, and monthly payment. Overall a great experience! More

122,000 miles service Bill Middleton provided clear and detailed explanations of the required services. The work was done within the estimated timeframe and was 63 cents un Bill Middleton provided clear and detailed explanations of the required services. The work was done within the estimated timeframe and was 63 cents under the cost estimate. More

Easy transaction! Mei Kei was terrific to work with, she is professional, knowledgable and made the purchase simple, no surprises. She has a sincere regard for custome Mei Kei was terrific to work with, she is professional, knowledgable and made the purchase simple, no surprises. She has a sincere regard for customer satisfaction and explained every step of the process. More

The Jon Waugh Experience Jon was very receptive of all I asked. He listened and was quite attentive. The management was courteous. Shaun Davies made sure I was comfortable. Jon was very receptive of all I asked. He listened and was quite attentive. The management was courteous. Shaun Davies made sure I was comfortable. I would also like to thank Santos Ramirez for his excellent service on the financial aspects of this transaction. More

Glad I made the drive to Heritage Working with Mei Kei was a very pleasant car buying experience. She had the car I was interested in ready for my test drive when I arrived. The onl Working with Mei Kei was a very pleasant car buying experience. She had the car I was interested in ready for my test drive when I arrived. The only negative experience, was being there for 4 hours for a cash purchase. Not sure why it took so long as there was no financing necessary. That being said, I would definitely point anyone I know who is interested in purchasing a new Subaru in Mei Kei's direction. More

Wonderful! Mei Kei Hong could not have been more helpful to me during this process. Clearly going out of her way for me. Outstanding business person! Mei Kei Hong could not have been more helpful to me during this process. Clearly going out of her way for me. Outstanding business person! More

Terrific Customer Service This was such a terrific buying experience. Scott was a pleasure to work with. He answered my many questions and helped me buy the car I love. Would This was such a terrific buying experience. Scott was a pleasure to work with. He answered my many questions and helped me buy the car I love. Would highly recommend Scott! More

Got an awesome deal on a new car Awesome staff and very clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend it for a new ca Awesome staff and very clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend it for a new car! More