Heritage Subaru Owings Mills

Excellent experience with Bill Harris Even though I did not purchase a Subaru this go around, I found Bill Harris to be an excellent and kind salesperson. I thought the parking and the pa Even though I did not purchase a Subaru this go around, I found Bill Harris to be an excellent and kind salesperson. I thought the parking and the parking property could be smoother, but that does not take away my excellent recollections from working with Bill. More

Love My Subaru(s) Heritage Subaru has serviced our Subaru(s) for over 15 years. We have no complaints about their service. Thanks Heritage for the comfortable waiting Heritage Subaru has serviced our Subaru(s) for over 15 years. We have no complaints about their service. Thanks Heritage for the comfortable waiting room amenities: free beverages, TV, semi-quiet room; comfortable chairs, etc. More

BEWARE - Be Prepared To Be Screwed! How much is a reasonable price for an oil change and tire rotation? Certainly NOT 96.00! I took my Subaru that I purchased from this dealership in for How much is a reasonable price for an oil change and tire rotation? Certainly NOT 96.00! I took my Subaru that I purchased from this dealership in for a vehicle recall. While the vehicle was there I requested an oil change and tire rotation along with the "complimentary" vehicle inspection the Advisor said would be performed. When I went to pick up my vehicle I was shocked to find that I was charged 96.00 for the oil change and tire rotation. The service department had already removed the wheels to perform the complimentary inspection however they added a 25.00 charge to put the tires back on the vehicle rotated. Come on..... does it really cost the dealership 25.00 to have a technician *think* where to move the wheels before putting them back on the car? I could understand charging someone to rotate the tires if there was not other work being performed - however since I'm already paying you an inflated price for an oil change the very least you can do is rotate the tires without charging me! More

Good first oil change I purchased the Subaru Outback 3.6R in five months ago. It has about 1,400 miles. I had to reschedule the first oil change because of the lack of mile I purchased the Subaru Outback 3.6R in five months ago. It has about 1,400 miles. I had to reschedule the first oil change because of the lack of miles. I had no trouble doing so. I brought my vehicle in about 15 minutes before my appointment. I was received immediately by my advisor, Adam Topolski. He provided an estimate time for completion, showed me the waiting area, and explained the complementary beverages. When the service was complete, he took me to the cashier. The oil change was completed about 10 minutes before the estimate. Along with the complementary oil change, I received a detailed description of work performed, and price, and a multi-point inspection "report card". Overall, it was a pleasant experience. As a reference, I own three other cars (none Subarus); two with over 200,000 miles. More

Prepared to be screwed over There is far too much to put into this review so I made a blog post dedicated to it (full of pictures and evidence). This dealership has yet to r There is far too much to put into this review so I made a blog post dedicated to it (full of pictures and evidence). This dealership has yet to reply (or care). http://www.mysubaruexperience.com/ More

Good price and good service. We got a very good price on a brand new subaru forester with eyesight and their service is super good. She did everything for us. We got a very good price on a brand new subaru forester with eyesight and their service is super good. She did everything for us. More

Thank-you! Thanks, Bill for providing a loaner car for me yesterday so that I could keep my apt. in Randallstown when the service on my 2010 Subaru went longer t Thanks, Bill for providing a loaner car for me yesterday so that I could keep my apt. in Randallstown when the service on my 2010 Subaru went longer than anticipated. I was happy not to have to reschedule that part of my day. ?? More

Thank You Thank you so much to my Service writer Adam T. for taking the extra time to make sure I had an excellent experience. The staff at Heritage Subaru is f Thank you so much to my Service writer Adam T. for taking the extra time to make sure I had an excellent experience. The staff at Heritage Subaru is fantastic! More

Re: Inredible Customer Serive! I bought my 2012 Subaru Outback 2.5i, with a Manual 6-Speed, Premium in 2012. I was patient and waited a couple of Months because they do not sell ma I bought my 2012 Subaru Outback 2.5i, with a Manual 6-Speed, Premium in 2012. I was patient and waited a couple of Months because they do not sell many of Manual transmission Outback in the Color I wanted and additional features I ordered. The end result was that and I got a great price for my car and I am extremely happy with my Outback. Fast forward to today and even though I live In Columbia, Maryland I still get my car Services at the Mile One Imports of Owings Mills, Maryland. They simply provide me with the best service and they are always looking out for my best interest. The Staff and Management team at the Heritage Imports in Owings Mills has Unparalleled Customer Service skills. Moreover, the Tech Team in the repair Shop really know and breath Subaru and I have received some valuable advise from them as well. In short, it is such a pleasure to know that my car in good hands whenever I have it serviced at Heritage Imports of Owings Mills, Maryland and this is a Quality Dealership! More

They let me deicde Its been 13 years since I had a new car, I was sad having to trade in my reliable 4wd. I did a ton of research and knew what I wanted and was not look Its been 13 years since I had a new car, I was sad having to trade in my reliable 4wd. I did a ton of research and knew what I wanted and was not looking forward to dealing with pushy sales people! I started the process online and found a few Legacy's that I wanted to test drive. I went to another dealership before Heritage and it took an hour just to test drive a vehicle, they couldn't find one then they found it but couldn't find the keys. Finally I had my test drive but long story short - it wasn't the car I wanted to see, they had to pull it from another dealership and wanted me to give a 500.00 deposit for them to do it. That was not happening. I went to Heritage and the internet manager hooked me up with Pam! WOW she knows every single thing about these cars! Took me on a test drive and was amazing, I kept trying to figure out what i wanted to do and she never pushed just pointed out pros and cons. I went home to think on it, Came back the next morning and the car I liked was sold but she had pulled another that she thought was perfect for me. I ended up seeing a whole other color (Black) which I had to have. She was going to run the credit for me but I already secured my loan with a great interest rate. She went over every detail of the car. She made sure I got through the process and was happy. - SUBARU - I LOVE HER, Don't let her go ever! !! I have even had great follow-up to ensure I am still happy! I received a welcome email from Subaru and I have to say I honestly was never fond of the Subaru style until this legacy, but now I am totally sold on Subaru. What really reinforced my decision was that Subaru is an avid animal supporter for the ASPCA! I never put the commercials together with the cause! Kudos for you Subaru! That alone sells me on you and PAM made the experience even better! More