Heritage Subaru Owings Mills

Bob Fisher was very helpful in guiding me in my purchase of my new Subaru Legacy last year. From his helping me select the car that I was looking for, giving me an informative test drive, to financing, and of my new Subaru Legacy last year. From his helping me select the car that I was looking for, giving me an informative test drive, to financing, and lastly to demonstrating how to use my new car, he was very professional. More

We worked with Bob Fisher on the purchase of a 2010 Subaru Outback. From our first test drive through the purchase, he was so helpful, knowledgable and friendly. He heard what we wanted in a car and Subaru Outback. From our first test drive through the purchase, he was so helpful, knowledgable and friendly. He heard what we wanted in a car and showed us how Subaru fit those needs. He not only knew his own cars, but also the benefits of a Subaru over the other brands we were considering. His knowledge helped us make our ultimate decision on the Outback. Working with him through the decision on Subaru, the Outback and all of the options was easy with his help along the way. He respected our timeline for making the decision as well as our needs in the new car and he steered us to the right fit. We love our new Subaru. It has all of the driving and safety features that we need/ want. I would DEFINITELY recommend Bob Fisher and Heritage Subaru. He helped make the car buying experience pleasant. Thanks!! More

Bob was tremendous to work with. He was friendly, knowledgeable, and was not too "over-pushy" regarding the sale. We were new to purchasing a new car and were happy to have Bob guiding us along the knowledgeable, and was not too "over-pushy" regarding the sale. We were new to purchasing a new car and were happy to have Bob guiding us along the way. We would certainly look for Bob if we decide to make another car purchase in the future. More

This has been my easiest car buying experience ever. The price wa agreed upon online before entering showroom, using the AAA buying service. No hidden sales or come ons. Mr. Pollack is very professional a price wa agreed upon online before entering showroom, using the AAA buying service. No hidden sales or come ons. Mr. Pollack is very professional and knowledgeable. Would absolutely buy another car from this delearship again. More

Harvey was great. He was friendly and helpful. Sales/finance manager really pushed gap coverage, dent coverage etc... and didn't seem happy when I declined. She added charges at the last minute an Sales/finance manager really pushed gap coverage, dent coverage etc... and didn't seem happy when I declined. She added charges at the last minute and didn't explain what they were. Very unhappy with the last 15 minutes of my transaction. Get a complete deal sheet before you go and don't fly in to get the car as I did. Then you're stuck. More

Great, straight forward sales. Very friendly, fair price from the outset meant no difficult negotiation. Patrick took care of us, got the car ready, spent extra time showing us the intracacies of the car, from the outset meant no difficult negotiation. Patrick took care of us, got the car ready, spent extra time showing us the intracacies of the car, and even after hours made sure we were set to go. More

My experience in dealing with Harvey was very positive. I was able to purchase my car without ever setting foot in the dealership. Harvey was able to answer all my questions through e-mail and phone. He I was able to purchase my car without ever setting foot in the dealership. Harvey was able to answer all my questions through e-mail and phone. He managed to deliver the car I was looking for at a price that could not be beat. Well done. More

I just purchased a certified pre-owned, one owner, 2005 Subaru Outback Impreza Sport, with 29,000 and some miles/clean and well maintained. I have always had Hondas but what changed my mind was this. I we Subaru Outback Impreza Sport, with 29,000 and some miles/clean and well maintained. I have always had Hondas but what changed my mind was this. I went skiing in Vermont in December and our family and friends rented a cabin and the couple the cabin was rented from had some friends and relatives visit/ their cabin was near ours and I could see they had Subaru's. We were deep in the mountains, nothing up their but winding roads and snow duringthat time of the year. I got back to Baltimore and said I really want one of those, so when I go back I can drive up there in a 4WD vehicle. I got on line and started searching. Joel was very friendly and professional. All the sales reps were as well. Joel was even nice enough to have the bumper repainted and it looked brand new. I know I got a great deal and he worked with me regarding the financing and so did Rebecca Day/Business Manager. Thank you both. And I thank Mr. Pollack for responding to my e-mail and the Service Center for doing a great job painting the bumper. Thank you guys Sincerely, L. Lansey More

Initially, Harvey gave me an internet price that beat my neighborhood Subaru dealer who gives free oil changes, free car washes and free fingernail maintenance! Very professional adult-like behavior all neighborhood Subaru dealer who gives free oil changes, free car washes and free fingernail maintenance! Very professional adult-like behavior all the way is what the wife and I received. Not only did we appreciate the no-gimmicks sales approach, but we were grateful for the follow-up at each stage of the transaction. When the vehicle was delivered, Harvey was extremely patient and explained every button on the car, including a lesson on how the navigation package worked. He even programmed my phone number into it so I can answer it from my steering wheel! Really, if I like my Subaru, I'll try to buy another from Harvey Pollack.... Your dealership is very fortunate to have people the caliber of Harvey & Joel! More

After researching several cars online we decided on a 2010 Outback as our first choice. Upon expressing interest in this vehicle, Harvey was quick to get in touch with us (without being pushy). We were 2010 Outback as our first choice. Upon expressing interest in this vehicle, Harvey was quick to get in touch with us (without being pushy). We were able to set up a date/time to come in. Harvey came in much earlier than his originally scheduled time to accommodate us. Overall the sale went smooth as first time buyers we don't have much to compare it to. We were satisfied with the internet price so didn't bother to talk them down at all and were fine with what was given for our significantly old trade in. We were thrilled to leave in a new vehicle. More