Heritage Toyota Catonsville

Awesome service and great customer care. Crystal and youre mexhanics went above and beyond to service my 2004 Tundra. Crystal was awesome and might have provided the best customer service ex Crystal and youre mexhanics went above and beyond to service my 2004 Tundra. Crystal was awesome and might have provided the best customer service experience Ive ever had. Your mechs went above and beyond to service things that I didnt know i needed and not perform services I thought I needed but didn't. I appreciate the entire crews honesty and superb care that they provided me. Great job and thanks again for everything. More

Curtious service I called Toyota this morning about a stripped locking lugnut and Alex was awesome. She got me in and was super friendly. The time it took was a bit lo I called Toyota this morning about a stripped locking lugnut and Alex was awesome. She got me in and was super friendly. The time it took was a bit long to just remove a lugnut and replace a tire, but at least it was a pleasant experience. More

A well oiled machine! The staff are friendly and knowledgeable! The waiting area is clean, bright and it is a pleasure to have to wait there! I’m very happy I chose to buy The staff are friendly and knowledgeable! The waiting area is clean, bright and it is a pleasure to have to wait there! I’m very happy I chose to buy my Toyota at Heritage! Thanks so much for the super way this dealership is run! More

Great Experience! I have bought 4 Toyotas here since the mid 80’s and highly recommend this dealership! Service is top-notch and Crystal is the best Service Rep! High I have bought 4 Toyotas here since the mid 80’s and highly recommend this dealership! Service is top-notch and Crystal is the best Service Rep! Highly recommend this dealership and will be back! More

Serbice I appreciate work with Daniel. He is very friendly and knowledgeable and took good care of me. I also appreciate the technicians who worked on my car. I appreciate work with Daniel. He is very friendly and knowledgeable and took good care of me. I also appreciate the technicians who worked on my car. I will come back and request Daniel as my service rep More

Poor Service Dept Front desk people are very slow to deal with you. Not satisfied with service dept. Certain problems not fixed. Had to get them fixed elsewhere. Front desk people are very slow to deal with you. Not satisfied with service dept. Certain problems not fixed. Had to get them fixed elsewhere. More

Sienna 25k Maintenance I had a very positive service experience at Heritage Toyota today. My customer service representative Crystal, was excellent. She recommended that I p I had a very positive service experience at Heritage Toyota today. My customer service representative Crystal, was excellent. She recommended that I purchase an extended maintenance package that will save me money. She was very pleasant and courteous and very prompt in responding to my request. More

Very efficient and friendly Robin Yokum is always very friendly and helpful. She carefully explains what fix s are needed for performance or safety versus what could be done but Robin Yokum is always very friendly and helpful. She carefully explains what fix s are needed for performance or safety versus what could be done but is not so urgent. A pleasant experience More

Back with Mark Again! My first experience with this dealer was in 2001 when they were known as Rusell Toyota. I bought 2 cars from them (2001 Avalon and 2009 Camry). Fast My first experience with this dealer was in 2001 when they were known as Rusell Toyota. I bought 2 cars from them (2001 Avalon and 2009 Camry). Fast forward to 2018, my son needed a car so we went there (it's now Heritage) and met Mark Greason. He was calm, professional and answered all of my son's questions. I promised to come back when I needed and car and, 2 months later, I did. I love working with him because he doesn't push but allows you to come to your own conclusions regarding the model of car and price. Our family will use him again, although given how long Toyotas last, it may be awhile. Thank you, Mark, for being "a gentleman and a scholar". More

They was so nice help me with everything so easy I had a very good experience with this dealer every one was so nice very helpful to me I'm so happy with my Toyota Camry its everything I wanted I had a very good experience with this dealer every one was so nice very helpful to me I'm so happy with my Toyota Camry its everything I wanted More