Heritage Toyota Catonsville

Top Notch Customer Care! I needed service for my 2008 Matrix quickly and this was my first time at Heritage. I had trouble finding the entrance to the service area because I I needed service for my 2008 Matrix quickly and this was my first time at Heritage. I had trouble finding the entrance to the service area because I came in the back way and I had to stop a few people to ask. I wish I know their names because all were courteous and helpful. Most of my interaction was with Chelsey Hill. She is an amazing Asst. Service Manager with outstanding customer care skills. Ms. Hill led me through the details, kept me informed as the service progressed, and answered my questions about body/collision services (outside of her dept.) My stay was short and sweet! And I will be back. More

STAY away from this dealership This has to be one of the worst dealerships around. Just kept giving me lies and forwarding me from one worker to the other.. and Oh the used car mana This has to be one of the worst dealerships around. Just kept giving me lies and forwarding me from one worker to the other.. and Oh the used car manager Robert.... goodluck dealing with him wouldn't recommend this place at all More

Get a second Opinion Let me start by saying that this is the very first time I am posting on any type of review for a business, restaurant, etc. I moved to Baltimore 4 ye Let me start by saying that this is the very first time I am posting on any type of review for a business, restaurant, etc. I moved to Baltimore 4 years ago and always had my service and repairs done by the former Russell Toyota because it was convenient for me since I lived in Catonsville. A couple of years ago, we moved to Sykesville and I still went to Russell because I do not like change and the staff is always pleasant even though it's an inconvenience living 40 minutes away. So when Heritage took over, I thought nothing of it. Until... I needed a repair from them. My rear passenger side seat folded down and was stuck and would not rise back to the seated position. So I had Heritage fix it the first time. They said it needed a part and it would cost $200. I was skeptical but I trusted them... A seat. It's not like it was something electrical or something. So fast forward, to last November 2016. Guess what? The seat went down and got stuck again. So I take it back to Heritage and now they quote me for $840 to fix it again! I told them I just had a new part installed prior and was told it was fixed. I told them how unacceptable it was and felt like they were being a typical repair shop trying to deceive a customer. It's just a seat!!! I told them how disappointed I was and left it at that. Fast forward to today, as I sit here writing this review. Yes, I kept my seat down for 5 months and yes, Heritage put my seat back down after "figuring out what was wrong" and refused to put it back up because I didn't feel right about it and wanted to think it over. Until today. The service manager I talked to at Antwerpen Toyota said that all that needs to be done is to take apart the seat assembly and lubricate the appropriate parts, and that's all. In the meantime, it may get stuck again. They did this at NO CHARGE. And they fixed it as well, for no charge! So who do you think I will have this done by. As much as I value my hard earned wages, I value trust more than anything. Prior to moving here, I went to the same repair shop in Hawaii for 17 years. I never questioned their recommendations and always paid in full. I could easily have paid for the service that Heritage recommended, but I do not like dealing with thieves. Pretty harsh, but how else would you describe someone who deceives you and takes your money with deceiving information? And that's exactly what Heritage Toyota represents. What makes this even more disturbing is that upon our car's return from Heritage that last time, they damaged the baggage rack on the top. There is no way I can prove it of course. Our family owns a Prius, a 4runner, and a Tacoma. We will not be returning Heritage, which is a shame. Under the Russell brand, they were really trustworthy. As I have stated above, this is my very first review. I just felt compelled to aid someone in my shoes. Now, if you are like me and rely on reviews, I hope that mine's help. Whether you choose to believe what I say or not, that is your choice. I hope that this note helps your decision on whether you choose Heritage Toyota or another service center. I am not writing this to convince you not to go there. I am just relaying my experience. Good luck to you. More

Return Buyer I am a return buyer. I purchased my first car with Calvin and based on my previous experience with him I decided to buy another car with him. Which is I am a return buyer. I purchased my first car with Calvin and based on my previous experience with him I decided to buy another car with him. Which is based upon his family friendly approach, in fact, not only has he treated be as if I were family but the entire atmosphere is as such. Calvin knew I need a new car and went the distance to help me get the car I wanted by choice More

Brake repair Horrible follow up by Mr. Chuck, been waiting for 2.5 hrs no follow up or return call even after leaving 2 voicemail all that for just getting an esti Horrible follow up by Mr. Chuck, been waiting for 2.5 hrs no follow up or return call even after leaving 2 voicemail all that for just getting an estimate on my brakes. More