Heritage Toyota Catonsville

I went in on Monday 8/5/13 with my sister to purchase a vehicle for her.After taking a look at a couple vehicles and finding one that she liked we went inside to make a deal. When everything was settled,I vehicle for her.After taking a look at a couple vehicles and finding one that she liked we went inside to make a deal. When everything was settled,I made the down payment and left my sister to sign the contract. She does not speak that much English so i specifically told the sales associate that we did not want anything extra included in the contract. When i went back to check up on my sister, He was trying to maker her sign a new contract that was worth 3 thousand dollars more then what i originally had agreed on! Full of extras stuff that i did not request! He was also running her credit with different agencies when that was no longer necessary. That had me very frustrated because I felt that they where trying to take advantage of my sister and the fact that she doesn't speak much English, i cancelled everything and ended up not buying a car with them. I do not like working with dishonest people. More

The sales rep I had was David Day. Hands down, he is the best rep I have ever dealt with when getting a car. He is very knowledgeable and the best in terms of professionalism and expertise. I would recommen best rep I have ever dealt with when getting a car. He is very knowledgeable and the best in terms of professionalism and expertise. I would recommend David to any person looking to buy a Toyota! More

My first experience leasing a car was through Russel Toyota and Dave Day. Car dealerships can be intimidating, but Mr. Day made the leasing experience less daunting. He explained how leases work versu Toyota and Dave Day. Car dealerships can be intimidating, but Mr. Day made the leasing experience less daunting. He explained how leases work versus buying a car, and the options at the end of the lease. I was unsure of what car I wanted at the time, but he took the time to ask questions to figure out which would be the best choice for me. He is very knowledgeable, professional and friendly. I would recommend Dave Day to anyone thinking about getting a new car. More

Customer Service was great as Russel Toyota. Tim Gruzs was fantastic at finding us the exact car that we wanted. Song Lee in finance was great and made the worst part of a car buying experience smooth an was fantastic at finding us the exact car that we wanted. Song Lee in finance was great and made the worst part of a car buying experience smooth and stress free. Karen is helpful as always. Quality of Work is great!! All of the people that we worked with at Russel were extremely friendly and made the experience wonderful. The overall experience was great, thanks to Tim, Song and Karen!! More

Tim was a nice guy - honest and tried to help, but the sales manager would not make the deal which hinged on only 300 dollars. Told me that even before coming down the 300, that he was Loosing 1600 on th sales manager would not make the deal which hinged on only 300 dollars. Told me that even before coming down the 300, that he was Loosing 1600 on the sale of the new car??!! I told him that I did not believe this, as no dealership would stay in business if they lost 1600 on cars they sold. The car that I was trying to buy was a prius C, so a 1600 loss to the dealership on a vehicle like that would be a lot! None-the-less, they let me walk. I called Jerry's Toyota. They were extremely nice. They were not able to drop the 300 either, but they did come down 150 and they gave me a LOT of free stuff, like "free tires for the life of the vehicle"!! up to 150 per tire! Also, free car washes, and many other small things. They were very professional and I would definitely recommend Jerry's to anybody (the one on Belair Rd). I would not return to Russel after my experience. I am a retired State Trooper. Everything that I have stated here is true. Be safe. More

WONDERFUL FROM BEGINNING TO END. TIM GRUZS WENT OUT OF HIS WAY TO SATISFY ME. HE TOOK HIS TIME AND HAD ALL THE PATIENCE IN THE WORLD WITH ME (CHOOSING A COLOR). HIS WAY TO SATISFY ME. HE TOOK HIS TIME AND HAD ALL THE PATIENCE IN THE WORLD WITH ME (CHOOSING A COLOR). More

We recently purchased a new car from Russell Toyota. Dave Day was our salesman and we were absolutely satisfied with the service he provided. We've purchased numerous cars from Russell over the years, Dave Day was our salesman and we were absolutely satisfied with the service he provided. We've purchased numerous cars from Russell over the years, but never have we been in and out so fast. We got exactly the car we wanted at a fair price. Thanks. More

Charles and Jennifer provided an excellent customer service. They were friendly and very helpful. Charles took time to fully explain how the navigation system and Entune program work, while Jennifer en service. They were friendly and very helpful. Charles took time to fully explain how the navigation system and Entune program work, while Jennifer ensure timely installation of the aftermarket items. Jim clearly explained the financing and the extended warranty options. More

We bought our 2013 Camry XLE at Russel Toyota and had a great experience. Albert went through every car in the inventory to find the perfect car for us. He even stayed late so that we could complete the great experience. Albert went through every car in the inventory to find the perfect car for us. He even stayed late so that we could complete the sale and take the car home after normal business hours. We definitely recommend Albert. More

Austin is an excellent Saleman who was able to explain the features and benefitsthe RAV4.I wanted to buy the Highlander but changed my mind after I met Austin.I have recommended him to those who like to c the features and benefitsthe RAV4.I wanted to buy the Highlander but changed my mind after I met Austin.I have recommended him to those who like to change their cars.I had A VW touareg which I traded for RAV4No regrets Russell is the best and Austin is awesome Thanks to Austin More