Heritage Toyota Catonsville - Service Center

Quick and painless I was greeted right away.Service advisor Daniel was friendly and knowledgeable, He went step by step through the service process with a good estimate I was greeted right away.Service advisor Daniel was friendly and knowledgeable, He went step by step through the service process with a good estimate of time needed. Daniel was great at explaining what was done to my vehicle and what needed to be done in simple terms. No car jargon. My first experience at Heritage was excellent. More

Service In for 45000 service. Easy to schedule, right on time. Courtesy shuttle. Work completed when promised. Very friendly. Explained work performed an In for 45000 service. Easy to schedule, right on time. Courtesy shuttle. Work completed when promised. Very friendly. Explained work performed and that will be needed in the near future. More

Excellent service Daniel is great. He is friendly and knowledgeable I liked working with him. He educated me on the Toyota service 10k oil change 5k tire Daniel is great. He is friendly and knowledgeable I liked working with him. He educated me on the Toyota service 10k oil change 5k tire More

Great Experience! I’m always treated so nice whenever I’m here! Service was prompt and friendly this time, and my issue was resolved. Keep up the good work! I’m always treated so nice whenever I’m here! Service was prompt and friendly this time, and my issue was resolved. Keep up the good work! More

Used old part A recent storm ripped off a piece of plastic from the bottom of my Camry. I thought I would need a new piece but they were able to use the old one and A recent storm ripped off a piece of plastic from the bottom of my Camry. I thought I would need a new piece but they were able to use the old one and it saved me some money in parts. Nice customer service! More

Customer server oriented I have purchased several vehicles over the years here. I do all my service on them here as well. My service coordinators, Alexandra and Crystal are th I have purchased several vehicles over the years here. I do all my service on them here as well. My service coordinators, Alexandra and Crystal are the so easy to get along with and are always willing to go over and beyond. The sales management team take time to listen to concerns and try to help in any way possible. More

Service advisor Kris did good The service team was kind and knowledgeable. Kris kept me informed every step of the way. The wait time wasn't horrible, but could be better. Kris kep The service team was kind and knowledgeable. Kris kept me informed every step of the way. The wait time wasn't horrible, but could be better. Kris kept me informed More

Review of Heritage and Service Adviser Alexandra Sanderson Heritage mechanics are honest and competent. However, the link between the me and getting the exact work that I want done by the mechanics is the ser Heritage mechanics are honest and competent. However, the link between the me and getting the exact work that I want done by the mechanics is the service adviser, Alexandra Sanderson. Over the last few years Ms Samderson has handled all of my requests for service. She listens patiently to my reasons for bringing the car in for service and explains to me what should be done. She is friendly knowledgeable, and gives me confidence that the right work will be done correctly. I am much more likely to continue to bring my car to Heritage for service if Alex is still my service adviser.. More

Service department and customer service My experience at Heritage Toyota in Catonsville was excellent. Crystal did an excellent job going over my options and was straight forward. It is quit My experience at Heritage Toyota in Catonsville was excellent. Crystal did an excellent job going over my options and was straight forward. It is quite refreshing to have such a positive interaction with such great people. More

Great experience! Crystal Pierre is super awesome. She makes going to get new tires not as frustrating as it normally would be. Pay this lady!! She’s a gem Crystal Pierre is super awesome. She makes going to get new tires not as frustrating as it normally would be. Pay this lady!! She’s a gem More