Austin Powers
Austin Powers at Heritage Toyota Catonsville
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Austin Powers

Sales Associate

Heritage Toyota Catonsville

6324 Baltimore National Pike
Baltimore, MD 21228

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4.3
51 Reviews

Dealership Experience

15 yrs, 1 mo

Industry Experience

20 yrs, 4 mos

4.3

51 Reviews

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51 Reviews of Austin Powers

September 23, 2023

Dealership Rating
Employee Rating

It was a pleasant experience with you getting everything done so smoothly for us to purchase our new 2023 Toyota Highlander Platinum. You are indeed experienced in this business. You also have a great c More

by amidadetayo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnulfo Mejia Romero

Sep 25, 2023

Heritage Toyota Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

Sep 25, 2023

amidadetayo responded

It was a pleasant experience with you getting everything done so smoothly for us to purchase our new 2023 Toyota Highlander Platinum. You are indeed experienced in this business. You also have a great customer care service. You are very professional. Thank you once again.

May 30, 2023

Dealership Rating
Employee Rating

Had to wait several months to get our car. Honestly we were tired of waiting and had reached out to several stores, by far we got the best service from Heritage in Catonsville. Especially from More

by dwickerson01
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Smith

Jun 05, 2023

Heritage Toyota Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 11, 2022

Dealership Rating
Employee Rating

Called me about issues I was having and then said he would call me back the same day. I had to call him back the next day and still haven’t heard from him. More

by A.L.
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Edward Foster, Michael King

Nov 16, 2022

Heritage Toyota Catonsville responded

Thank you for sharing feedback about your experience with Heritage Toyota Catonsville. We sincerely apologize for the lack of communication that you experienced from our dealership. This is not our way of doing business, as we take great pride in providing clear and consistent communication with all our customers. Our Customer Relations Manager, Alexandra Sanderson, would like to speak with you to address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Alexandra directly at alexandra.sanderson@mileone.com or 443.341.8504 to allow us the opportunity to personally apologize for the situation and restore your faith in our dealership. Again, thank you for your valued feedback and we hope to hear from you soon.

September 23, 2022

Dealership Rating
Employee Rating

Austin is terrific. He. Really helped me on a car lease versus buying one! I am always going back to him’ More

by jamiemcguirk085
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2022

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

May 02, 2022

Dealership Rating
Employee Rating

Mr Austin did an excellent job, he went above and beyond, even when there was delay he kept me updated, he also displayed high level of empathy, he is highly recommended, I really appreciate his effort. More

by Olufemi
Recommend Dealer
Yes
May 05, 2022

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

March 23, 2022

Dealership Rating
Employee Rating

Austin is timely attentive and friendly. We have worked together twice now- looking forward to next time More

by fibulae_course0g
Recommend Dealer
Yes
Mar 25, 2022

Heritage Toyota Catonsville responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

January 19, 2022

Dealership Rating
Employee Rating

I have had the greatest pleasure with working with Austin and Khalid. They were on time and knew what I wanted and needed. They always call me back and very respectable. They even gave me the 5 Star treatmen More

by DR.BULLOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Khalid Hassouneh

Jan 21, 2022

Heritage Toyota Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 10, 2021

Dealership Rating
Employee Rating

The dealership made the entire transaction easy. Austin Powers is a knowledgeable salesperson with an easy temperament. In these times of uncertainty and a difficult car market, I made the decision after More

by ilene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

Heritage Toyota Catonsville responded

Hi Ilene, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership!

October 20, 2021

Dealership Rating
Employee Rating

Austin was a fantastic help in finding a car for me at the right price and low mileage. Thank you Austin!! More

by Tomomslove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2021

Heritage Toyota Catonsville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Toyota Catonsville! We hope to be of service to you again! Take care!

September 20, 2021

Dealership Rating
Employee Rating

Excellent customer service. Very fast and efficient service delivery. The sales staff MR Austen made the sales process very easy and comfortable. More

by fasiujide2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Francisco Perez

Sep 23, 2021

Heritage Toyota Catonsville responded

Hi, thank you so much for your positive comments about Heritage Toyota Catonsville! We hope you continue to choose us for all your automotive needs! Take care!

Sep 23, 2021

fasiujide2 responded

You are welcome

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