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Heritage Toyota Catonsville - Service Center
Baltimore, MD
302 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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302 Reviews of Heritage Toyota Catonsville - Service Center
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June 12, 2020
I have always asked for Robin when any of our cars need servicing, even if it means changing a day to bring in the car. She is always honest with what work needs to be done... if any like during warranty w servicing, even if it means changing a day to bring in the car. She is always honest with what work needs to be done... if any like during warranty work on the newer car. When I bring in my older car, I feel comfortable knowing the problem will be taken care of without any extra charges. She is sensitive to customer needs, time crunches and stays in touch for notification of work completed. More
by sharyndoyle
Employees Worked With
Robin Yokum
June 08, 2020
I've had 6 Toyotas, never needed Warranty service. On 4/20/19 I bought a 2019 RAV4 Hybrid at Heritage Toyota Catonsville. Summer 2019 I transported a load of luggage, food & gear for a family of 5 to the 4/20/19 I bought a 2019 RAV4 Hybrid at Heritage Toyota Catonsville. Summer 2019 I transported a load of luggage, food & gear for a family of 5 to the beach. I've transported the same load dozens of times before in my 2006 RAV4 and 2012 Prius. But the cargo floor supports of the 2019 collapsed. The dealer denies warranty coverage, saying that Toyo HQ cites "external influences." Dealership and Toyota HQ explained that the “external influences” were overloading of the cargo floor. But as the 2006 and 2012 Toyotas suggest, these were normal conditions the cargo supports should have handled. They did not handle them due to defects in the car. It's like saying that the failure of defective windshield wipers is due to an external influence - heavy rain - so their failure to wipe the windshield is not covered under warranty. Unless the 2019 is not designed to handle loads the 2006 and 2012 can, ambiguous reference to “external influences” is a bogus reason to deny warranty repairs. This bogus reasoning was repeated by both dealership and Toyota HQ representatives. More
by mordellid
Employees Worked With
bogus reasoning was repeated by both dealership and Toyota HQ representatives
May 26, 2020
The service is very good I like the dealer. I bought the car from Heritage Toyota Catonsville 8 years ago. My car has been service by this dealer. I am very pleased with ther I like the dealer. I bought the car from Heritage Toyota Catonsville 8 years ago. My car has been service by this dealer. I am very pleased with there service and technology. More
by Hong Tai
Employees Worked With
Other Employees :
Alexandra Sanderson, Crystal Pierre, Nautica Evans
May 19, 2020
Ron, Chuck, Joshua and Leon made my experience a good one. Ran into a small problem that was corrected right away. Very much appreciated. Always, Crystal one. Ran into a small problem that was corrected right away. Very much appreciated. Always, Crystal More
by Lady Corolla
Employees Worked With
Ron, Chuck, Joshua and Leon
May 11, 2020
I am not at all satisfied with this service center even after giving them second chance. I will not recommend anyone they dont perform what you request them to do. My side view mirror shakes when you speed after giving them second chance. I will not recommend anyone they dont perform what you request them to do. My side view mirror shakes when you speed more than 60mph and guess what they said its normal in all 2020 highlanders More
by Naif
February 28, 2020
Worst trip ever. I had a 1020 appointment. Got there early. My car entered a bay at 1130 and they started working on it at 1150. What was the point of the 1020 appointment? early. My car entered a bay at 1130 and they started working on it at 1150. What was the point of the 1020 appointment? More
by Jrschwe24
Employees Worked With
Breanna Yardborough
February 27, 2020
This was my first service appointment and the experience was awesome! I got checked in quickly and came out within an hour. The waiting area was nice and quiet. was awesome! I got checked in quickly and came out within an hour. The waiting area was nice and quiet. More
by riju
Employees Worked With
Robin Yokum
February 23, 2020
Prompt, courteous and knowledgeable staff and technicians. This was our first time using this dealership and look forward to servicing newly acquired low mileage Corolla technicians. This was our first time using this dealership and look forward to servicing newly acquired low mileage Corolla More
by Hairston
Employees Worked With
Joshua, Nautica Evans
November 21, 2019
Robin is wonderful! I have been bringing my car to Robin for many years, and she always gets it back to me on time with everything right. Great service experience. I have been bringing my car to Robin for many years, and she always gets it back to me on time with everything right. Great service experience. More
by KS
Employees Worked With
Robin Yokum
November 12, 2019
FINALLY!!! Had an excellent experience at this dealer that is lacking in that area. Crystal went above and beyond. She made me feel like a valued customer and she should be recognized for that. Maybe one that is lacking in that area. Crystal went above and beyond. She made me feel like a valued customer and she should be recognized for that. Maybe one day the rest of that dealership will follow her example. Thank you Crystal!!! More
by Jtharrison0309
