Heritage Toyota Owings Mills

!!!DO NOT BUY FROM HERITAGE TOYOTA!!!! I recently !!!DO NOT BUY FROM HERITAGE TOYOTA!!!! I recently purchased a vehicle from Heritage Toyota Owings Mills, MD. I traded a leased Ford F-150 in for a !!!DO NOT BUY FROM HERITAGE TOYOTA!!!! I recently purchased a vehicle from Heritage Toyota Owings Mills, MD. I traded a leased Ford F-150 in for a 2021 Toyota Tacoma on July 26, 2021. The general manager John Kim assured me that he could buy my lease out and all remaining payments. The buy out was not processed on time and Ford ended up charging me for another payment. I immediately notified John Kim, he explained Ford would not accept payment unless it was through some software program and Ford kept denying it for some reason. Then a week later John Kim tells me Ford has to come inspect the vehicle to make sure its actually at the location. I am then told the payment had finally been processed and John Kim informed me he paid 6-9 thousand dollars more than what our contract had stated. I was blown away at a mistake this big and immediately experienced extreme anxiety about getting my money back that was not supposed to be taken. John Kim the general manager, then told me he is waiting on a notarized document from Ford stating the purchase amount and releasing the title. He explained he needs this document in order to pay me the $424.42 that was not supposed to be taken from me. Today is September 14, 2021 and I just got off the phone with John Kim maybe 2 hours ago. He informed me that I should be contacting Ford for the money and that he can’t do anything to help me. I was verbally reprimanded and told to listen to him on the phone because he became angry for whatever reason. I deserve my money back and will be taking all necessary steps in order to see it happens. I am a veteran that served this country proudly and all I was looking for was an honest car deal. This process has been horrible and caused me great emotional stress at an already difficult time. I urge everyone who reads this DO NOT purchase a vehicle from them. I was ignored this entire time, I had to call 20 plus times before John Kim would call me back and not once did he initiate a phone call. I truly don't know how this man is a general manager but don't believe his lies and play it safe, shop else where. More

Great experience and nive dealer. Alex was excellent, knowledgable and patient. He made the whole expirience great. They made for us the closing very easy. knowledgable and patient. He made the whole expirience great. They made for us the closing very easy. More

We’re very happy with this dealership especially the sales representative Mr.Justin Taylor, he is professional, have good knowledge of vehicle and very attentive service. He is brilliant and amazing! We sales representative Mr.Justin Taylor, he is professional, have good knowledge of vehicle and very attentive service. He is brilliant and amazing! We are so thankful that he have find us the Highlander hybrid at this time when new cars are demanding! We will have no hesitation to recommend any one who are in need of a Toyota! More

I bought a brand new Toyota Corolla from this dealership. I have a Toyota dealership right by my house, but I chose to drive the extra hour because I heard very good reviews of this location. The reviews wer I have a Toyota dealership right by my house, but I chose to drive the extra hour because I heard very good reviews of this location. The reviews were right! The costumer service experience here was excellent. Every person that helped me in the process of buying my car was professional and very kind and alert to my needs. My experience here was outstanding! More

I had a seemless experience buying a car from Texas thanks to Alex and the team at Heritage. Thank you! thanks to Alex and the team at Heritage. Thank you! More

The people were very friendly, but it took almost 5 hours to buy a truck with no financing. That is an unacceptable amount of time, even with it being split over 2 days. The sales people kept going over thin to buy a truck with no financing. That is an unacceptable amount of time, even with it being split over 2 days. The sales people kept going over things “just to be sure” and there were young children (1 and 3 years old) who ran out of things to occupy their time after 90 minutes. At what point does common sense kick in when the customer says “I do not want the upgraded warranty, we’ve already gone over it and the check is already filled in…the children are screaming and you’re seriously ‘just making sure’ AGAIN?” We were prepared for a long visit because of trade-ins, but with more than 3 hours the first night, we were dismayed to spend an additional hour and 40 minutes there going over the same exact things as the night before. Covering your bases is fine - but this was overkill. What made it the hardest to handle was that nobody hurried in any way. Nobody looked like they were trying to get this done quickly - they acted like they are paid by the hour and this is all they had planned for today. We are planning to buy a hybrid from them as well in the next couple weeks, and I am so frustrated, I am torn if we are going to return there (our salesperson, Justin, was excellent) or if we’re going to wait until someone else has something we want. More

I wanted a Prius Prime to take advantage of both the $2,000 Toyota rebate and the $4502 Federal Tax Credit. For whatever reason, Primes are not sold in my home state of PA, so PA buyers are ineligible f $2,000 Toyota rebate and the $4502 Federal Tax Credit. For whatever reason, Primes are not sold in my home state of PA, so PA buyers are ineligible for the $2,000 and $4502!!! After a very exhaustive search of numerous dealerships on the east coast, I hit pay dirt with Heritage Toyota. Jipeng Wang and his sales manager found the car I wanted in another state, got it transferred to their dealership, and prepped it for sale in 48 hours! My wife and I were so happy to finally find a dealership that would put in the effort to find what we wanted (and not LIE to us about availability as other dealerships had done). After the sale, Jipeng both emailed and called me to make sure everything was good to go. I've bought a lot of cars in my 66 years, and never have I had a salesman make such an effort to ensure I was happy with my purchase. Thanks, Jipeng. We've now put 600 miles on the car and absolutely LOVE IT! It is our first Toyota, our first hybrid, and our first plug in. And it never would have happened without the work of Jipeng and his manager as they located one of these extremely rare Primes. Thanks, Jipeng and Heritage Toyota Owings Mills, MD. More

The dealership was able to help land the right truck for me and point me in the right direction for finding the right truck and what my options were on the financial side of things, as I was purchasing my f me and point me in the right direction for finding the right truck and what my options were on the financial side of things, as I was purchasing my first new truck. Alex was extremely helpful with my search, very knowledgeable about the truck, and made sure to follow up with me throughout my entire car search process. Alex was instrumental in the purchase of my new truck. More

Alex was a pleasure to work with. He helped get the deal started over the phone and agreed to fair terms. We drove over an hour to the dealership. No one pulled any fast moves or pressure ure tactics. They started over the phone and agreed to fair terms. We drove over an hour to the dealership. No one pulled any fast moves or pressure ure tactics. They lived up to the deal and terms we discussed. Alex made the process easy. While they told us about add on products, he did not pressure us and that's a really good thing. Delivery was perfect. Less then two weeks later, I came back and got a second Rav4 with another delightful experience. Thanks Alex! More

We were greeted as soon as we walked in and had a smooth buying experience from start to finish. Everyone at the dealership was friendly. Alex was especially helpful and patient, leading us through buying a buying experience from start to finish. Everyone at the dealership was friendly. Alex was especially helpful and patient, leading us through buying a new car without being pushy or aggressive. More