Stephanie Thornton

I have been to many dealerships and have bought many cars and Vlad provided the most exceptional customer service. I got an amazing deal on my trade in and got a phenomenal price on my new 2021 Prius prime. Vlad was very attentive and responsive to my needs and John Kim did a great job working with me on price of the Prius and getting the best deal. I have bought from R&H for 25 years and we are always going to only buy from them and they are absolutely the best dealer in Maryland. The thing I appreciate most is they don't play games and provide honest and fair pricing and open to negotiations . I love my new Prius and coming from a Tesla Model X I have to say the Prius is much MUCH better value and looks better too in my opinion. I will definitely be back to buy from RH again. Last but not least I have to give a big shout out to Stephanie in finance, she was absolutely great and pleasant to deal with and very sweet lady. The whole experience was great from start to finish.

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The dealership employees were very courteous, professional and knowledgeable about the business. I felt comfortable with the presentation of information to help purchase the car I wanted. Thank you Ayanna and the Heritage personnel that made this possible!

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Great team. All around great experience and very professional. They were able to get me out of a car that I thought I would be stuck in forever. I will definitely be buying cars for now on from them and making sure I tell people to go there as well.

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Well, I did not think I would be writing another review this soon, but I have to.. A month ago I totaled my brand new 2020 Toyota Rav 4, Super Sad Face!! BUT, I was able to experience another WONDERFUL, SEAMLESS transition into another vehicle courtesy of Heritage Toyota Owings Mills. The staff there are simply AMAZING!! Aaron, the General Manager made sure that my car buying process was smooth. He is doing amazing work over there at Heritage. My salesperson Greydi, was absolutely phenomenal. He is very knowledgeable, patient, and overall just GREAT!! I concluded my car buying process with one of the most sweetest, understanding Finance Managers on this side of the Mississippi river (LoL) Stephanie! I am so happy with my new 2020 Toyota Camry! Thank you for all of the great customer service!!!

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Thanks a lot Julia for helping me get my 2020 Camry. You are super amazing and thanks to the whole Heritage Toyota team( I like the clap at the end of the deal)

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We worked primarily with Adrian, who was extremely helpful and friendly. He provided a lot of useful information on the car we wanted to buy, including a number of great features we were unaware of beforehand. Adrian went out of his way to give us a longer test drive and make sure we were taken care of start to finish, and get our questions answered even if he did not know the answer himself. Once we were actually in the dealership we had a smooth experience the whole way, and can recommend working with Heritage and Adrian in the future. We love the car! The only place we were frustrated was in communication over email, where emails (or even a TFS finance application) went unanswered until we got someone on the phone. Once we were in the dealership this was not a problem.

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Matt and Stephanie were a great help to my family and I as we purchased a new Truck. Very kind and professional. Just awesome people, who were pleasant to work with and very friendly with my daughter who was bored out of her mind. Would definitely buy another vehicle from them.

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I don’t typically leave reviews, but I had such a great experience using Heritage Toyota. Will was beyond helpful over the phone answering all of my questions (I had a lot) and had everything ready for me when I came in to purchase. When I came in Greydi was my salesman. He is so kind and made sure I was comfortable while waiting and that I had covered my bases with the car. I couldn’t decide between interior color and he was so friendly the whole time! I had the pleasure of working with Stephanie for financing and she made it so simple and was such a delight. I honestly couldn’t be happier with my experience. Buying a car can be stressful but they made it so pleasant and easy. I can’t recommend them enough!

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If your in the market for a new car go see Carlos or Matt at Heritage Toyota in Owings Mills. These 2 sales guys are on top of there game and will do everything they can to get you in the car of your dreams. I would definitely recommend buying a car here. Gary Kirby

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I'm very pleased with my experience at Heritage (Evon Greene). Everything he did for me by getting the model, color and keeping me within my price range was over and above excellent and satisfying. Thank you!

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