Heritage Toyota Owings Mills

Good speedy service . Alex did a nice job getting me into the vehicle .The dealership is nice and the staff is very friendly . My buying experience was very positive . Good job Heritage Toyota the vehicle .The dealership is nice and the staff is very friendly . My buying experience was very positive . Good job Heritage Toyota More

Costumer Service was STELLAR!! Been to several dealers, only one i felt i can trust. Definitely returning for next car! Thank you again so much ! only one i felt i can trust. Definitely returning for next car! Thank you again so much ! More

Okey this is a long review. We bought a 2012 Ford Fusion at Toyota of Owings Mills. After getting extended warranty. Within 3 week of having the vehicle of car was making a loud noise seem like in the rear at Toyota of Owings Mills. After getting extended warranty. Within 3 week of having the vehicle of car was making a loud noise seem like in the rear passenger side. So we took it to there main service location on music fair rd Toyota in Owings mills. So they put new tired and adjusted some issues. So a few weeks later the car totally stalls while driving a high rate of speed on rt 29 and had to quickly react to get off of how on fast lane side. Not only was my son scared due to being on thr wrong side of the street police were called and stated you are not safe here. Vehicle when than towed back to heritage Owings mills mechanics there must couldn't fix it so they took it to Len Stoler of Owings Mills. So that fixed the stalling part. So 1 or 2 weeks later this loud noise is going on again feels like the wheel is coming off and I talked to some of my friends that are diesel mechanic's that said it's not safe to drive. So I called Toyota where I bought the car and asked them if we do a exchange I Talked to Ryan one of thr Sales managers he said bring the car in. So after waiting like maybe 2 hours for them yo get the new car a 2013 dodge dart limited my son test drove it. And we thinking Okey were good. Thr General manager John Kim comes to our sales rep desk and stats we don't have any service records to to do a stop out. I stated to him cant you hold the new car to tomorrow he stated we don't own this car and somebody wants it. I'm like so you dragged us here with all these issues and can't hold the car one night until they talk to service dept he said he NO so my son was excited about this other car that actually works. So it ended as me saying I give 72 hours to address the issue before I seek counsel. BTW people after I bought this car 1 week later I bought my daughter a 20k car from heritage jeep of Owings Mills is this really how they gonna treat repeat customer no they only care about one thing sales. More

After a long delay in getting my license plates, Aaron responded quickly to my concerns. He escalated the issue and followed it through to resolution. Great customer service! responded quickly to my concerns. He escalated the issue and followed it through to resolution. Great customer service! More

I had such a wonderful experience at Heritage Toyota this week. First, my husband and I met with Justin Taylor, a sales representative at Toyota. He was extremely patient, easy going, and relatable. Needl week. First, my husband and I met with Justin Taylor, a sales representative at Toyota. He was extremely patient, easy going, and relatable. Needless to say that we went in for a test drive and walked away purchasing a car on the spot. To add to our experience, Erica, one of the Finance Specialists worked with the financing company to negotiate a rate that was 4% lower than we were initially quoted. Thank you Toyota Heritage for allowing us to be serviced by caring, genuine, and amazing professionals. More

Great Experience, Wonderful service.Aaron and his teams Great Experience, Wonderful service. Aaron and his teams were very very professionals and helpful. My transactions was quick and easy. Thank you all Great Experience, Wonderful service. Aaron and his teams were very very professionals and helpful. My transactions was quick and easy. Thank you all for your excellent services and patience especially Aaron, he is the BEST. More

I have been looking for a RAV4 since March and I finally found my dream car at heritage Toyota.in Owings Mills.My sales associate was Alex Kaftol.He was so knowledgeable about the RAV4 hybrid.He didn’t hass found my dream car at heritage Toyota.in Owings Mills.My sales associate was Alex Kaftol.He was so knowledgeable about the RAV4 hybrid.He didn’t hassle me and he came up with a price that I was truly satisfied with .If you are looking for a decent and informative salesperson,Ask For Alex Kaftol and ask him to show you a photo of his baby boy.He is so adorable! More

I've been pleased with Heritage Toyota Owings Mills sales and service. This is the second new Camry I've bought from Heritage, .I've found that Heritage will be there for you across the years and miles th and service. This is the second new Camry I've bought from Heritage, .I've found that Heritage will be there for you across the years and miles that follow the purchase. More

My husband and I just purchased a 2021 RAV4 hybrid from Alex Kaftol at Heritage Toyota Owings Mills. We buy a car for the long-haul, our last RAV4 was 17 years old and we do our research not only in the ve Alex Kaftol at Heritage Toyota Owings Mills. We buy a car for the long-haul, our last RAV4 was 17 years old and we do our research not only in the vehicle but on the dealerships. I had contacted four other dealerships before deciding to go with Heritage, solely because of how Alex treated us. We could have pre-ordered our car elsewhere, but Alex made it easy and comfortable to move forward with him. Also, as we had no personal experience with how the hybrid works, we had a good number of questions for Alex about the new 2021 RAV Hybrid. Alex was super knowledgeable, always available, always friendly, always professional, not “sales-y” in any way (a HUGE plus considering how salesmen at other dealerships had treated us), but truly cared about giving us answers, followed up with us in a very professional manner, and has constantly been there to answer questions after the purchase. He even showed us how to set up The Toyota app, pair our phones with the vehicle, and showed us all kinds of neat tips and tricks that made all the difference when we went to drive it home! When we got to the Finance Director, Daniel Banicevic was extremely helpful, worked with us to get us the warranties we wanted, and we left with the car of our dreams!! *** BUY HERE, IT WAS A GREAT EXPERIENCE!!! WILL ABSOLUTELY RECOMMEND!!!*** More

I purchased a new 2021 Toyota Sienna from Samuel Oyinloye last week and I am very satisfied with his service. He was on top of what my family was looking for and went all out to make sure we were satisfied. last week and I am very satisfied with his service. He was on top of what my family was looking for and went all out to make sure we were satisfied. I would highly recommend anyone working with Samuel. More