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Heritage Toyota

S. Burlington, VT

4.9
4,992 Reviews
Heritage Toyota has been proud to serve customers from all over the Champlain Valley, both in Vermont and New York, since 1994. Our dealership is conveniently located on Shelburne Road in South Burlington, just two miles from Interstate 89. Heritage Toyota is proud to offer an award winning purchase experience to our customers, designed to help you find the perfect new or Certified Used Toyota from our on-site or incoming inventory to fit your specific needs and budget. Don't see the exact vehicle you're looking for on our website? Our staff is happy to help source your dream vehicle from another dealership, if possible. Not only will our sales team help you find the perfect new Toyota to fit your needs, our Toyota and ASE Certified service team and will help keep it running like new well into the future. The H-Team's commitment to automotive excellence is at the core of why our team has earned the Toyota President's Award numerous times in our history, most recently in 2019. Additionally, our team has earned recognition as one of Carfax's Top-Rated Dealer since 2020, and has been the recipient of the DealerRater/Cars.com Customer Satisfaction Award every year since 2015. Our team is not only proud to provide the Champlain Valley with an unprecedented automotive experience, we are honored to support our community on a deeper level at every opportunity. From working with Feeding Champlain Valley to provide support and relief to local families in times of need, to helping build homes with Green Mountain Habitat For Humanity, and teaming up with local pet adoption agencies to host regular adoption events, we strive to help make our community a better place to live and work every day.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,992 reviews

September 15, 2016

New RAV4 lease This was my first time working with Heritage Toyota and it was a very friendly and professional experience. I love my new RAV4 and would definitely b More

by robing
Recommend Dealer
Yes
Employees Worked With
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Devoid
Mar 22, 2017 -

Heritage Toyota responded

It's great to hear that you liked working with Phil and Christine. Thank you for posting. Enjoy your new Rav4! #Philthecarvoid Nora Krom Customer Relations Specialist Heritage Automotive Group

September 09, 2016

New Lease Had a great experience getting another Toyota Rav 4 - this is my 5th. Recommend Patrick Weeks as sales person and Megan Terry as sales manager. They More

by gilbet2
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Weeks
Feb 27, 2017 -

Heritage Toyota responded

We appreciate you taking the time to post! It's great to hear that Patrick and Megan provided a top notch purchasing experience. Thank you for choosing Heritage! #patmycar Nora Krom Customer Relations Specialist Heritage Automotive Group

September 09, 2016

Smooth and honest transaction We had a great experience purchasing our RAV4 from Shawn Carpenter. Our transaction was smooth and open...needless to say we walked away without that More

by Bryan Aubin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Carpenter
Feb 27, 2017 -

Heritage Toyota responded

Bryan, Thank you for letting us know about your excellent experience working with Shawn! It's great that everything went so smoothly. Enjoy your Rav4! #HTeamGuru Nora Krom Customer Relations Specialist Heritage Automotive Group

September 09, 2016

What a great experience Buying a car has always been a dreaded task for me, but I was more than pleasantly surprised at how easy it was this time around. Chuck was super frie More

by ldur
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Heingartner
Feb 27, 2017 -

Heritage Toyota responded

It's great to hear that Chuck & Christine provided such a worry-free purchasing experience. We appreciate you taking the time to share your experience. Thank you for choosing Heritage! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

September 08, 2016

Eleni is great! We've purchased cars from Toyota sporadically over the past 20 years and Eleni has always remembered us. From start to finish the customer service was More

by lesterleaps
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eleni Floyd, Laz Koep
Feb 27, 2017 -

Heritage Toyota responded

Great to hear everything went well! I'm glad you liked working with Eleni. I hope you enjoy your new vehicle. #elenifloyd #Lazsellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

September 07, 2016

Toyota Camry Review We were in and out of the dealership within a day, with a 2017 Toyota Camry SE. We got the price we wanted on the lease. There was very little nego More

by Buickbuff
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dillon, Megan Terry
Mar 22, 2017 -

Heritage Toyota responded

Thank you for this very nice review! It's great to hear that Jason and Megan made the leasing process easy. Enjoy your new Camry! #24KTjasondillon #Meganterrysalesprofessional Nora Krom Customer Relations Specialist Heritage Automotive Group

September 06, 2016

Shawn is awesome!! I have nothing but good things to say about Heritage Toyota. Everyone was so friendly and helpful, which made buying a car there so much easier! Shawn More

by New RAV4 owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Carpenter
Feb 27, 2017 -

Heritage Toyota responded

What a nice review! Thank you for your kind words about Shawn and the rest of the team. It's fantastic to hear that Shawn made your experience with us a great one. Enjoy your new Rav4! #HTeamGuru Nora Krom Customer Relations Specialist Heritage Automotive Group

September 06, 2016

Terrific Experience Marc had paperwork ready when I arrived, walked me through the process. This is my second Toyota with Heritage & the experience is always happy & ple More

by Mary Jane Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Halliday
Feb 27, 2017 -

Heritage Toyota responded

Mary Jane, It's very nice to hear from a return customer! Thank you for posting on DealerRater. I'm glad to hear you enjoyed working with Marc. Happy driving! #DocHolidaysellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

September 03, 2016

Go here if you want Old School Salesmen Tactics Overall, unpleasant. I was welcomed friendly enough, but after the test drive, I was given what I call the old school runaround. I was not given a pri More

by VTGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Carpenter
Sep 19, 2016 -

Heritage Toyota responded

I apologize that your experience with Heritage Toyota did not go well. We certainly do not want to leave you feeling that you are getting a run around. Pricing for each vehicle is posted on our website. Shawn was not aware of what your target price was and provided the MSRP to start. He felt he made it clear that he was willing to work with you on pricing to earn your business. I attempted to contact you privately, but did not receive a response. If you would like to discuss further please do not hesitate to contact me at the email below. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

August 31, 2016

It was an exdronairy experience for me It was a very good experience for me I really enjoyed how friendly the staff was. I was really happy that I was able to buy my first car here. More

by matthew fox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Halliday
Mar 02, 2017 -

Heritage Toyota responded

Matthew, That's great to hear! Thank you for sharing your comments on DealerRater. Congrats on your first car! #DocHolidaysellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

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