Heritage Toyota

I used the Heritage website for an online quote before coming in. Ed Larkin of that department promptly provided an emailed quote. We had a brief, informative chat, and I then took the quote into the dealership and met with Marc. He couldn't have made the entire process any easier. No muss or fuss. No stalling, or time wasting, just an efficient, professional process centered around what I wanted to accomplish. During the negotiation process, and the delivery, it was clear that he went out of his way to make sure that we were completely satisfied. Based upon my experience with Marc, I can recommend him completely. You can trust him. I should also add that the finance rep, Zack Roberts made the financing process completely painless. So top marks all around.

Alex was very professional and knowledgeable. I highly recommend him!!!!!!!!!!!!!!!!!!! He helped me find the perfect Rava4 . Offered me coffee while I waited. He did not push me to buy a new Rav4 he was calm and very nice. Offered to help set up my new insurance. Showed me all the controls in my new Rav4. Great Experience!

I was very pleased with the service repair. Widad went out of her way to accommodate me in getting answers to all of my questions. Particularly arranging to have Toby meet with me and answer questions I had regarding the hybrid batteries. She also very worked hard to resolve my bill when it was learned that the harness repair would not be covered by the extended warranty.

Everyone was helpful, service was fast, waiting area clean and great wifi. Excellent all around! Appreciated that I got a call day before to confirm type of snow tires - appreciate that attention to detail!

This was my first visit for service and I couldn't be more pleased. Amazingly professional from the greeting to exit and everyone was very friendly and helpful. A huge surprise was my 5,000 mile check up was accomplished in 30 minutes. No dealer service I've experienced in Burlington comes close to my experience today.

Service was excellent as always. Taylor Josephson went above beyond to get my vehicle in. He picked up and delivered my car. The work was done promptly and professionally.

My service was on a Saturday. I am very satisfied and will continue to have service at your facility. I was surprised that the car was not washed as part of the service. Our other two cars a Ford and a VW get complementary washes when being serviced. The car I traded in for this Toyota an Acura also had complementary washes when serviced.

I've never worked with a dealership before for any of my car purchases (I'm on car # 6) so this was a very new experience for me. It was no pressure and very conversational. Derek just sat with us and went through all of my pros/cons on my current car and what was important for me in a vehicle. I gave him our monthly payment price range and he went and picked one out to test drive. It was a perfect fit. They were even willing to find ways to get the monthly payments into a more reasonable range both for the car and the service package! It was a great first dealership experience and have had excellent follow-up even after we signed and drove away.

Rob is wonderful. Truly thinks about what we need and only shows us that. No pressure sales and very honest about what he thinks. We’ve now bought 4 cars from rob and will buy from him as long as he’s around - which is hopefully a long time! I refer everyone I know to him and strongly recommend him to you too! Worth making an appointment and getting him specifically.

Chuck and Heritage Toyota were amazing to deal with. Chuck made the process so easy and gave me great information (especially since I was buying my first truck). I couldn't be happier with my Tacoma! Thanks Chuck for being so helpful and guiding me through the process!