Just everything done right..Thank you Rob, I appreciate all you did for us, dealing with our trade in and all the different vehicles you allowed us to try out. Thank you very much.
"Consistently excellent! "
Rob is wonderful. Truly thinks about what we need and only shows us that. No pressure sales and very honest about what he thinks. We’ve now bought 4 cars from rob and will buy from him as long as he’s around - which is hopefully a long time! I refer everyone I know to him and strongly recommend him to you too! Worth making an appointment and getting him specifically.
- Toyota Fan
I appreciate the customer service, having an efficient system for moving customers through, and having the option to sit in a quiet space without distractions while I wait. Heritage has been my "go to" for 32 years for both purchasing vehicles and servicing them. If ever I have had a problem, staff have worked with me to resolve it reasonably and pleasantly. Highly recommend.
"Easy leasing experience"
No haggling. Easy transaction. Corresponded with Ed Larkin via email initially, discussed numbers, found common ground, went into the dealership two days later and sealed the deal with Rob Ploof and Jim Lash. Thank you!
"Rob was a great sales person. No pressure and honest "
Rob did a great job in getting the Prius I needed and without added stress and drama. Appreciated his time and service Rob explained all details of the car to me with simplicity. He explained the added Toyota care service as well
"Rob Ploof and Heritage are fantastic!"
- Lori online
This dealership is professional, transparent and as a leasee, makes the process easy and enjoyable. Service at Heritage is first rate and the prices are fair. Rob as a sales person is knowledgeable, responsive and easy to work with. Five stars all around.
Working with Nick Zagress and Rob put our daughter in the car that she wanted at a price she could afford. They answered our questions and Rob was very efficient which resulted us buying a car in a few short hours. Thank you Rob!
"Love everything but a sales person"
He was O.K. but I felt a bit dishonest - he said “Oh, I will try and get you mats for your new car” which he never did. Just tell your sales people “Don’t lie - just say nothing” Thought it was so dishonest of him to infer that he would get the mats and once the sale (lease) was complete, and I emailed him about the mats - never heard from him again. Love, love the service department and the finance group I dealt with at the end of July -but would not lease or buy another car from Rob. I sent a family there in August and specifically said don’t see Rob.
Other Employees Tagged:
Not sure the woman in the finance department was great!
"New to Trucks not to Heritage Toyota"
My wife and I went to Heritage looking to buy my first pickup. I knew I wanted to buy from Heritage because I have purchased 3 vehicles from them in the past. I already knew the vehicle I wanted so there was no guesswork there. Rob took care to make sure we knew everything there was to know about my Tacoma. He also has a friendly and honest approach to sales and made us feel comfortable with the entire transaction. When I noticed a small blemish on the truck and Rob and the Autoshine staff took care of it for me at my convenience. I know if there is anything I need for my truck Rob is the guy I call. I would highly recommend Rob to anyone looking to purchase a vehicle!
"Quick and efficient "
They got me in quick and it did not take as long as they estimated which was great. Very professional and freindly staff great experience.