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Heritage Toyota
S. Burlington, VT
4,799 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,799 reviews
June 11, 2015
Awesome Service! Went in looking to purchase a new Corolla and received excellent service! Was able to get the car I wanted for the price that I wanted. Jason made the Went in looking to purchase a new Corolla and received excellent service! Was able to get the car I wanted for the price that I wanted. Jason made the entire process way less stressful than I had experienced at other dealerships I had visited. Extremely happy with the service I received. Will definitely come back for my next car. More
by Breaona
Employees Worked With
Jason Dillon
June 08, 2015
Wow What a different experience, was wonderful!! I hate buying cars because of the whole car salesman stuff. I don't need to spend 6 hours in a store while they go over their lingo just to tell me th I hate buying cars because of the whole car salesman stuff. I don't need to spend 6 hours in a store while they go over their lingo just to tell me that if I don't buy that car that day it will be gone. I didn't have to listen to any of that with Chuck Heingartner at Heritage Toyota. I told him what I was looking for, the price I was willing to spend and that I had just had a bad experience somewhere else so I didn't want to deal with that again. Chuck listened, made sure any car he showed me would fit in my budget. He was helpful, knowledgeable and most importantly to the point with no "car salesman lingo" I was in and out with my new car in just a few short hours. Megan Terry the Sales Manager was very helpful, very nice and informative. Ben Bright was the Finance Agent I worked with , again no issues and to the point but extremely friendly. A smooth and simple transaction. By the time I was done I told Chuck he could never leave there and I would be buying all my cars from him from now on. One of the best car buying experiences I have ever had. I will be passing his card out all over town. More
by Lann
Employees Worked With
Megan Terry, Chuck Heingartner
June 08, 2015
Excellent service I was very happy with my heritage Toyota experience. I walked in with 2 vehicles in mind (one being a 2015 highlander) the other a vehicle from a diff I was very happy with my heritage Toyota experience. I walked in with 2 vehicles in mind (one being a 2015 highlander) the other a vehicle from a different dealership. I sat down with Rob Ploof, he immediately made me feel comfortable without pushing the Toyota on me. He simply stated the facts on why the highlander was superior and was able to show me documentation with different news articles and such. Once I made my decision he was very accommodating to mine and my husbands busy schedules. I would absolutely recommend Toyota for the service and great product! More
by Aeb
May 31, 2015
Very Helpful! I am very happy with the RAV 4 I purchased! Rob (and Megan) were patient and easy to work with. Rob really helped me get the car I wanted and, once I am very happy with the RAV 4 I purchased! Rob (and Megan) were patient and easy to work with. Rob really helped me get the car I wanted and, once I decided, I drove away in my car within a few hours! More
by happytoyotaowner
Employees Worked With
Megan Terry
May 31, 2015
The team overall is great! They are an amazing team and they treated us with the utmost respect. I would recommend them to anyone and everyone on a daily basis. They are an amazing team and they treated us with the utmost respect. I would recommend them to anyone and everyone on a daily basis. More
by Jazzy18
Employees Worked With
Megan Terry, Laz Koep
May 25, 2015
Total Wast+e of Time Stopped at the dealership after doing my homework. Explained that I was only interested in a Rav4 with a vin number starting with a J, was interested Stopped at the dealership after doing my homework. Explained that I was only interested in a Rav4 with a vin number starting with a J, was interested in zero percent interest and explained that I had researched and knew what the mark up on the vehicle was. He printed info on the vehicle and then went to get a quote. He came back with a sheet that only had loan rates for 60, 66 and 72 months, zero percent interest is only on 48 month loans, they had switched the vehicle to one that the vin started with 2T and the quote was discounted less than half as much as available. I laid it all out in the parking lot that I don't like the games and what my expectations were. The manager left me a snarly message after I left saying their dealership is transparent. Transparent??? Trying to screw you in multiple positions is not transparent, it is dishonest. What a waste of my time. Then they keep leaving me voice messages saying they have sent me messages which I have not received so again more games??? I think yes. It is pretty sad because Laz comes across as a good town honest boy. More
by Nakaina13
Employees Worked With
Laz Koep
May 21, 2015
Buying My First Car I am extremely happy with the service I received when coming in to buy my first car from Heritage. It was a very easy and fun experience. I worked w I am extremely happy with the service I received when coming in to buy my first car from Heritage. It was a very easy and fun experience. I worked with Jason Dillon and Jon Diamond and they both helped me immensely in finding out what I could afford and what would be best for me as a college student. I'm very happy that I went with Heritage. More
by CiaraE13
Employees Worked With
Jason Dillon, Jon Diamond
May 19, 2015
Super Satisfied Megan, Chuck and Ben had us in and out soup to nuts in less than 2 hours and we wanted to sell our house and move into our new Toyota Sienna van! Tha Megan, Chuck and Ben had us in and out soup to nuts in less than 2 hours and we wanted to sell our house and move into our new Toyota Sienna van! Thank you, thank you, thank you H-Team! Buy or lease a car from them if you need one! They made what we thought would be a long afternoon short and seamless! More
by dboera
Employees Worked With
Megan Terry, Chuck Heingartner
May 09, 2015
I received excellent service from the H team Jason was very friendly and professional. He made my lease trade in and lease of a new model an easy and dare I say fun processes. While Jeremy was ve Jason was very friendly and professional. He made my lease trade in and lease of a new model an easy and dare I say fun processes. While Jeremy was very knowledgeable with respect to the new cars features and was very thorough in covering all of them. More
by Rax Palar
Employees Worked With
Jason Dillon, Jeremy Martin
