Heritage Toyota

My 2001 Tacoma went in for a frame recall in Sept. 2011 Was told frame needed to be replaced, 2 weeks later Deb calls me to tell me they have my truck apart and only found a few things wrong with truck. I Was told frame needed to be replaced, 2 weeks later Deb calls me to tell me they have my truck apart and only found a few things wrong with truck. I was told that the check engine light was on because of O2 sensors, I then advised her that I wanted them to check the Catalytic converter, Exhaust pipes and muffler as I was aware there was a leak in the system you can hear if you cover the exhaust and advised her that I did not want $600-$700 hundred dollars in sensors to just fall off if other parts needed to be replaced. She advised me they would check and get back to me, Deb calls back and tells me after going back over my concerns that they now recommend an exhaust pipe sub assy and gasket also for additional $500, I asked specifically if the catalytic converter was good and she told me mechanic checked and it was fine. She then informs me of timing belt and water pump service, I said no I would deal with that another time, we then agreed on addressing other misc issues that seemed reasonable and she totaled the bill to around $2,100-$2,200 depending on a few nuts and bolts, I asked if this would be everything and was told just a few misc nuts and bolts. I informed her that if that would do it, I would have them perform based on agreed upon price as that was more than I wanted to spend on a truck only worth a KBB value of $6,400 which I only intended to fix and sell to get new vehicle. This was friday, I went away to visit family for the weekend and by the time I got back Monday Afternoon and checked my messages, Deb had called to inform me that I now needed to have front strut mounts and it would cost me an additional $300, that it was a 3 hour job and they would only charge me for one hour and that they would just go ahead and order parts and charge accordingly, I called Tuesday and told Deb I thought that they had already looked over my whole truck and we already agreed that I was to only need a few misc nuts and bolts if anything to come in at that price, I advised her that I would rather them just to address the recall I initially brought truck in for and no other additional work as I would have additional work performed at a later date as this bill was getting out of hand and I did not agree to strut work, She advised me that was not an option and that if I did not want to pay additional charges I probably will not be able to drive my truck when they are finished. I told her that I drove the truck in there and would expect to drive my truck out after warranty issue was resolved. I received a call from Deb and was told they would take care of it for agreed price and I then thanked her. I picked up truck later in week and paid my bill, noone explained any of the 5 pages of my bill to me, was told truck was out back, truck was dirty on appearance and before my girlfriend and I even got back to the service area the girl whom I paid my total bill to was getting in her car to drive away and service was closed, Truck did not feel right as we left the lot, immediately we noticed a rubbing noise between the cab and the bed, the truck seemed to vibrate, we drove home cautiously. I notice old shocks on front and new shocks on front, maybe that is causing vibration I never had before. I go to parts store to get quote on matching rear shocks to see if this will fix vibration, parts store manager informs me the TRD package comes with Bilstien shock package not shocks on currently on front. Within the first 200 miles and 12 days the check engine light came back on, I immediately called Deb and advised her of the situation, she then told me they could look into check engine light, vibration, rubbing, and the shocks in a week. I advised her I thought that was unacceptable as I was assured my truck was gone over and inspected and I already paid to address these things. She then advised me to come right in and they would address the situation, I come in, they ask me to take Toby on test-drive to demonstrate the problems, I do and we take the drive till Toby feels he knows what is causing the vibration and tells me it is probably worn center bearing in driveshaft and he will check and also find out why my check engine light was on already, I then thank Toby and tell him I appreciate him looking into it. The next day Toby tells me I need a new catalytic converter and a center bearing and possibly a u-joint, I ask how this is possible as I advised them to go back and check the Catalytic converter specifically when they rechecked my exhaust and that my truck did not vibrate before I brought it to them. I then asked what my options are and Toby told me to call Toyota customer service 800 331 4331 and ask them what my options are. I thank him again and told him I would call Toyota at 800 331 4331 and advise them of the situation and get back to him. I call and was told someone would call me back and advise me how to proceed. i call back and left message for Toby to call me, Toby never returned my call, but Toyota customer service called and told me they would have the dealership call me to address the situation, Somebody from service called asked me if I wanted work performed or not, I then explained what had happened, He said he had no knowledge of this and would have to speak with Anthony when he gets back from vacation.Monday Anthony calls me and listens and he also has no knowledge of previous conversations, and will look into it and get back to me. Monday afternoon Anthony calls me back and tells me the Catalytic converter was checked and was good when they inspected it and now is no good and needs to be replaced and the center bearing needs to be replaced. I then inform him I disagree and it was probably not good when they checked it and this is unacceptable, he then tells me he will see what they can do. Anthony then calls me up and tells me for $500 additional dollars they can install an non Toyota catalytic converter to help me out, I state once again I specifically asked about the condition of the catalytic converter before i agreed to the exhaust work and check engine light service, as I could have easily gone to an exhaust shop or somewhere else for a lot less money and had everything fixed for what I already spent to partially fix my problem, I asked him who I could ask about the condition of the catalytic converter if they couldn't, he then informed me they would have had to send my catalytic converter away to be tested and it was an expensive test not worth doing. I informed Anthony this was the first time I had heard of this test, nobody ever mentioned having to send my catalytic converter away for a special , expensive test that would tell me the actual condition of the part. I again inform him I would not have had them do the work if I had been advised proper as to the test required to inform me of the condition of the part that I specifically sent them back to check and was assured was fine. I state that this vehicle will not pass inspection in current state which i just paid for and they Say Passed and that I wished to contact the Dept. of Motor Vehicles, inspection division at 802 828 2094 to let them know and advise me what steps to take as my vehicle would not pass inspection and I felt was unsafe to drive away from dealer. Anthony then got rude with me, accusing me of trying to scam them out of parts, tells me they are not in the business of giving away things, and Anthony advises me Heritage Toyota wants my vehicle of there property by noon the next day. Wow, I go there to pick up truck, was told someone will be right with me, 10 mins later someone brings me keys and paperwork and off I go. I drive home with truck vibrating, check engine light on, feeling very uneasy well before noon in disbelief of my situation. I now call DMV Inspection number and start to tell my story, she informs me I will need write down exactly what happened and contact Micheal Morris in the Burlington area DMV inspection Department. I now feel the need to seek legal counsel as I would like this documented and proceeded with in a proper manner. Thankfully someone from Toyota Executive office finally returned my call, and at least listened and assured me they would look into it by Friday at the latest to let me know where we stand, I thanked her for looking into it. I then read my Haynes manual to find out what and where this center bearing was that was causing my truck to vibrate as this seemed very unsafe, in chapter 8-11 picture 13.4 clearly shows center bearing and bracket that holds it in place with 2 bolts, so I climb under truck and locate bracket. I then look at picture in manual and look back up, the bracket that holds the bearing in place was not aligned correctly, the picture shows bracket with even space aligned with the frame and the drive shaft, the bracket on mine is clearly not aligned with the frame or the drive shaft, in less than a minute with Toby's assessment a manual and Actually inspecting the part with my eyes I found a Real Reason for the Vibration with a possible solution. i called back Toyota executive office twice and left message to call me back, She called me back I told her what might be the real problem with vibration, I then stated that I would like to have a second opinion at a reputable place, another toyota dealer not affiliated with Heritage for an unbiased assessment of my vehicles current condition and to have it documented as to the work performed, so Toyota Executive office and I both can verify the work was performed to the level They and I both expect from Toyota Authorized Service Centers so we can safely move forward. I then stated I can and will have it checked out by reputable business myself if they needed me to verify situation for my safety. She states she is waiting to hear back from a Rep and that she knows I am frustrated and she's not making light of my situation, but does not know what to do and promises to get back to me asap or by friday at the latest. My only options are to wait listen, discuss, evaluate with Toyota Executive office and hope Someone steps up and Does whats right for me the consumer, or I seek legal counsel and proceed with every legal option available. For the record I never wished and made clear I would rather any other option to deal with frame warranty issue as I did not see it as a feasible option to Take My Truck Completely Apart and put it back together as the KBB value of my truck is around $6,400 dollars, so far well over $13,000 dollars total between my $2166.85 and what Toyota has been spent on my 2001 Tacoma with more bills pending. That is where I am at and why I gave my rating. I will update as the situation unfolds. More

Our sales person (Conor McQuade)was very Our sales person (Conor McQuade)was very professional,courteous,friendly and knowledgeable. We were always met with a smile and were made to fell t Our sales person (Conor McQuade)was very professional,courteous,friendly and knowledgeable. We were always met with a smile and were made to fell that we were more than just another customer. Even when he was very busy he gave us his undivided attention. His knowledge of the vehicle was above par given the fact that at another dealership the sales person knew very little about his product. Overall we had a very positive sales purchase and would definitely recommend Conor McQuade and Heritage Toyota/Scion. More

My wife and I had looked around and went to a number of dealerships. I called Mason and he was very good about calling back and setting up a time to meet with us. When we got there he ask my wife what she dealerships. I called Mason and he was very good about calling back and setting up a time to meet with us. When we got there he ask my wife what she was looking for and within minutes had the paper being written up on a brand new Toyota Camery which my wife loves. We had a great experience with mason and the staff at Heritage and are very happy with our new car. I am happy to say we are now Toyota people and I am looking forward to work with mason in the spring for a new Toyota tundra. Thanks again to everyone at heritage!! More

I love everyone at Toyota Heritage..always a pleasure to do business there. Thank you!I particularly enjoy the courteous greeter, timeous service and shuttle driver who went out of his way to meet my needs. do business there. Thank you!I particularly enjoy the courteous greeter, timeous service and shuttle driver who went out of his way to meet my needs....I like the comfortable loung for waiting and the computer access provided. More

I've been buying my cars and having them serviced at Heritage Toyota for 22 years and have come to trust them. Their waiting rooms are very pleasant and comfortable and I'm always treated with respect a Heritage Toyota for 22 years and have come to trust them. Their waiting rooms are very pleasant and comfortable and I'm always treated with respect and courtesy. More

Adam was about the nicest saleman we've ever had. His personality is great, genuinely friendly and interested in you and your situation and hopes for the car buying process. He was responsive and eager t personality is great, genuinely friendly and interested in you and your situation and hopes for the car buying process. He was responsive and eager to answer questions, always getting back to us when the answer required research or contact with another member of his team. We would highly recommend seeking him out as your salesman, especially if you are at all nervous about purchasing a vehicle as we were. He will treat you fairly and honestly, listen to the details of your needs and truly do his best to put you in a car you will be happy with for the long haul. We bought a new RAV4 and traded in a used Yaris we had bought from Heritage a few years previously, and couldn't be happier both with the vehicle and the deal we arrived at. We have gone back to Heritage twice now and will continue to do so gladly! More

Very good service overall. Alex was easy to work with,honest, friendly and went out of his way to answer any questions we had. Also appreciated that there was no "high pressure" put on us to buy th with,honest, friendly and went out of his way to answer any questions we had. Also appreciated that there was no "high pressure" put on us to buy the car we wanted. More

Heritage was easy to make a deal with and the one they made for me was good. Our trade was what I hoped for which made the deal even better. Alex was easy to deal with and worked hard to help get the de made for me was good. Our trade was what I hoped for which made the deal even better. Alex was easy to deal with and worked hard to help get the deal put together. Jason was easy to work with and put together a great deal. More

This is our second new vehicle from Heritage Toyota. Paul Coleman went way above the bar with us. He is a very thorough and trusted sales representative. Paul gave up his valuable contact time with other cus Coleman went way above the bar with us. He is a very thorough and trusted sales representative. Paul gave up his valuable contact time with other customers to stick with us until the lightly staffed finance department could seal the deal. More