Heritage Toyota - Service Center

Service department I was visiting my daughter from out of town when the car started to have problems. I brought the car to Heritage and they took this emergency appoint I was visiting my daughter from out of town when the car started to have problems. I brought the car to Heritage and they took this emergency appointment, performed an oil/filter change too, and got me out the door the same day. Terrific people to work with. More

Service and a few laughs Katherine was awesome to deal with during my 8/1/18 service appointment. Real good sense of humor and saved me some dough too, nice work! Katherine was awesome to deal with during my 8/1/18 service appointment. Real good sense of humor and saved me some dough too, nice work! More

Breath of fresh air! Coming from another Vt Dealership after getting sub par service and care, Heritage is like coming home. I had 3 previous trucks with you and I guess I Coming from another Vt Dealership after getting sub par service and care, Heritage is like coming home. I had 3 previous trucks with you and I guess I thought the service was universal. NOT So, having had someone else to compare your dealership too, I can not say enough positive things about this place and all the people. This time it was Jay Jerger, polite, friendly and professional. He kept me informed every step of the way. This guys needs a promotion! Thanks! More

Customer appreciation I have been a service customer for many years via many new Toyota's. The PR team concept is well integrated in company approach, however people mak I have been a service customer for many years via many new Toyota's. The PR team concept is well integrated in company approach, however people make the company! Tom Kulhowvick is at the forefront of the image you folks strive to achieve. He is down to earth, respectful and patient. He is clearly a leader in this section and should be in charge of said. Management skills are prevalent. Steve greets me by name and goes out of his way to see me. He is a worker and obviously hates slackers. His style shines through with others that I witness his interactions with. A new face emerged this visit in Widad who was very organized and respectful with good people skills. I am a retired executive officer and can fully identify with people skills. Bruce Lang More

Great Service Dept.. Very friendly, very customer driven the service reps. Very pleased with them.They go out of their way to resolve the customer issues by working with t Very friendly, very customer driven the service reps. Very pleased with them.They go out of their way to resolve the customer issues by working with the technical mechanics, and other Toyota groups. More

Strong work by Dana Dana is always great to work with. She and the team kept me abreast of the work and provided great solutions. They got the work done on time and had Dana is always great to work with. She and the team kept me abreast of the work and provided great solutions. They got the work done on time and had me all ready to go. She knew i was in a hurry to get to a meeting so she had 3 people lined up to get the vehicles ahead of mine in line out of the way so I could get on my way. Very appreciated. Great value. More

Excellent and efficient service Tom was excellent. Friendly, efficient and helpful - and he even threw in a complimentary wash for our filthy car. He also helped us transfer our rec Tom was excellent. Friendly, efficient and helpful - and he even threw in a complimentary wash for our filthy car. He also helped us transfer our record to Washington DC. We recommend him highly! More

Professional Staff Brought car in for a catalytic converter and they were running behind but kept me posted of when my car would be next. Very professional and courteous Brought car in for a catalytic converter and they were running behind but kept me posted of when my car would be next. Very professional and courteous staff. Comfortable “quiet” room to sit and read or use computer, so not an issue to wait. Car was done in an hour after I was told it was next in queue and they had time to wash it. Car feels like new and very happy with service. More

Excellent service! I did not have the best experience with Heritage when i purchased my car in December, or with my last two,service appointments. I guess I expected the I did not have the best experience with Heritage when i purchased my car in December, or with my last two,service appointments. I guess I expected the staff to be a bit more accommodating, or at least pleasant. So I did somewhat dread going back to have my car serviced. Even though there were no openings for a simple oil change for nearly two weeks (which I found somewhat surprising!), I waited and was so pleasantly surprised by the service I received from Jay Jerger. He was extremely knowledgeable, and went the extra mile for me. If I could just work with Jay from now on, I would be so happy. Thanks Jay!! More

great service Katie greeted me with a smile and was courteous and professional throughout my time at the dealership. She was great about making sure that I could co Katie greeted me with a smile and was courteous and professional throughout my time at the dealership. She was great about making sure that I could contact her directly if I needed further assistance for this visit or one in the future. More