About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Heritage Toyota - Service Center

4.9

281 Lifetime Service Reviews

1620 Shelburne Rd, S. Burlington, Vermont 05403

281 Reviews of Heritage Toyota - Service Center

Sort by Write a review
October 17, 2018

"First Service of my 2018 Tacoma"

- MSC4

Great Service today, 10/17/2018 on my new Tacoma. This truck is my 4th from Heritage and I have not been disappointed with their timely and quality service .Tom Kulhowvick met me as I arrived At the service entrance, less then an hour later Tom found me in the customer lounge. reviewed the 5000 mile maintenance with me and then I was on my way !!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 18, 2018 -

Heritage Toyota responded

Thank you for posting! It's fantastic that Tom was so great to work with. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

October 11, 2018

"Repair of Toyota Highlander Trailer Harness"

- wzorn

I was very pleased with the service repair. Widad went out of her way to accommodate me in getting answers to all of my questions. Particularly arranging to have Toby meet with me and answer questions I had regarding the hybrid batteries. She also very worked hard to resolve my bill when it was learned that the harness repair would not be covered by the extended warranty.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Widad Hayyat
Oct 12, 2018 -

Heritage Toyota responded

We appreciate you posting. It's wonderful that Widad and Toby were so helpful. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

October 11, 2018

"Great service experience"

- kwvt

Everyone was helpful, service was fast, waiting area clean and great wifi. Excellent all around! Appreciated that I got a call day before to confirm type of snow tires - appreciate that attention to detail!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 12, 2018 -

Heritage Toyota responded

Thank you for posting! It's excellent to learn that you received such top notch service. We appreciate you taking the time to share your experience. Nora Krom Customer Relations Specialist Heritage Automotive Group

October 10, 2018

"Highly Satisfactory Experience "

- Soperman

This was my first visit for service and I couldn't be more pleased. Amazingly professional from the greeting to exit and everyone was very friendly and helpful. A huge surprise was my 5,000 mile check up was accomplished in 30 minutes. No dealer service I've experienced in Burlington comes close to my experience today.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Katie Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 12, 2018 -

Heritage Toyota responded

Thank you for your very nice review! It's wonderful that your first visit went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

October 09, 2018

"Steve Trenholm "

- SteveT

Service was excellent as always. Taylor Josephson went above beyond to get my vehicle in. He picked up and delivered my car. The work was done promptly and professionally.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Josephson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 09, 2018 -

Heritage Toyota responded

Thanks, Steve! It's fantastic that Taylor provided such top notch service. We appreciate you taking the time to share your experience. Nora Krom Customer Relations Specialist Heritage Automotive Group

October 09, 2018

"Better than expected."

- John

My service was on a Saturday. I am very satisfied and will continue to have service at your facility. I was surprised that the car was not washed as part of the service. Our other two cars a Ford and a VW get complementary washes when being serviced. The car I traded in for this Toyota an Acura also had complementary washes when serviced.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Oct 09, 2018 -

Heritage Toyota responded

John, Thank you for posting. It's great to learn that your experience at our service department was positive, for the most part. We do wash cars upon request, time permitting. Just mention it upon check in. We do not automatically include car washes with each appointment as that would extend the wait time on the whole. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

October 06, 2018

"Highly Recommend"

- Toyota Fan

I appreciate the customer service, having an efficient system for moving customers through, and having the option to sit in a quiet space without distractions while I wait. Heritage has been my "go to" for 32 years for both purchasing vehicles and servicing them. If ever I have had a problem, staff have worked with me to resolve it reasonably and pleasantly. Highly recommend.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Kulhowvick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Widad Hayyat
Oct 08, 2018 -

Heritage Toyota responded

Thank you for your kind recommendation! It's fantastic that you've received such top notch service from our team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

October 05, 2018

"Service provided on Oct. 3, 2018"

- RobertR99

As usual, the service I received was outstanding. My vehicle was State Inspected and I consulted with Ray Muzzy on a number of service program issues in keeping a good maintenance plan ongoing. I was very pleased and rate the experience five stars all around.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Harshbarger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ray Muzzy
Oct 05, 2018 -

Heritage Toyota responded

Thank you for posting. It's very nice to learn that Ray and Joe made sure everything was taken care of. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

October 03, 2018

"Excellent Service"

- Richard Bertolino

The service was excellent efficient on time and courteous. Everyone at the service center was helpful. We enjoy dealing with Heritage Toyota. We will be back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandy St. Peter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 04, 2018 -

Heritage Toyota responded

Richard, That's great! Glad everything went so well. Thank you for posting. Nora Krom Customer Relations Specialist Heritage Automotive Group

October 03, 2018

"Well done, Taylor"

- JEROMENDI

Very personable and thorough in your review of the service performed and the needed service for the future. Thank you for a very pleasant experience.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Josephson
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 04, 2018 -

Heritage Toyota responded

Glad everything went so smoothly! Thank you for posting. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

1
...
1 - 10 of 281 results