The Heritage Toyota Service Department really takes good care of you as a customer. They are very organized, the facility is spotless, and the customer lounge is the nicest I have ever seen. All of the employees I have interacted with have been friendly and helpful, and Dana was no exception. She knew exactly what services I was there for with the computerized system and answered additional questions with ease. She greeted me promptly when I arrived and came to get me when the service was over. The dollar amount for services are transparent and Heritage Toyota is up-front about how much things will cost at the beginning. It's just a really nice feeling to know you are in good hands with their service advisors and the work on the vehicle has always been excellent.