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Heritage Toyota - Service Center

4.9

242 Lifetime Service Reviews

1620 Shelburne Rd, S. Burlington, Vermont 05403

242 Reviews of Heritage Toyota - Service Center

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May 22, 2018

"Reliable Resource"

- RobertR99

Ray Muzzy remains my "go to" man for service and questions relative to my two Rav 4's. I can always count on Ray giving me the straight scoop and recommendations. He's been doing this for me for over 30 years and never done anything to shake my confidence in his knowledge and honesty. Thank you Ray!

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Recommend Dealer
Yes
Employees Worked With
Kate Poole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ray Muzzy
May 21, 2018

"Excellent service experience"

- VtB

The Heritage Toyota Service Department really takes good care of you as a customer. They are very organized, the facility is spotless, and the customer lounge is the nicest I have ever seen. All of the employees I have interacted with have been friendly and helpful, and Dana was no exception. She knew exactly what services I was there for with the computerized system and answered additional questions with ease. She greeted me promptly when I arrived and came to get me when the service was over. The dollar amount for services are transparent and Heritage Toyota is up-front about how much things will cost at the beginning. It's just a really nice feeling to know you are in good hands with their service advisors and the work on the vehicle has always been excellent.

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Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 21, 2018 -

Heritage Toyota responded

Thank you for this very nice review! I'm glad you enjoyed working with Dana, that everything went smoothly and that you found our waiting area so nice. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 19, 2018

"Always excellent service"

- Douig

Heritage always delivers the best, friendliest and proficient care for my Toyota. Every interaction with every person is always positive and appropriate. Customer service as it should be, Thanks D. Campbell

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Recommend Dealer
Yes
Employees Worked With
unsure of names
May 21, 2018 -

Heritage Toyota responded

That is fantastic to learn! Thank you for taking the time to share your thoughts. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 19, 2018

"Finished as promised "

- Redsoxfanvt

Needed vehicle serviced by 4pm and it was finished and ready to go at 3:30. Jay was a pleasure to work with, he did a good job of listening to what was needed and got the work done in time. Much appreciated!!

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Recommend Dealer
Yes
Employees Worked With
Jay Jerger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 21, 2018 -

Heritage Toyota responded

Glad to learn Jay was so great to work with and that we could accommodate your schedule. We appreciate you posting. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 18, 2018

"Great service and very prompt."

- oxoman

Great people and place to have your vehicle serviced. I have bought 4 Toyotas and have been very happy with everyone involved. Megan Terry is the very best person to see. Would not buy a vehicle without talking to her first.

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Recommend Dealer
Yes
Employees Worked With
Megan Terry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dana Lawrence
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 21, 2018 -

Heritage Toyota responded

It's wonderful to learn that you've had good experience with both our sales and service teams. We appreciate your kind words about Megan. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 18, 2018

"Service department"

- Jackie

I just want to say how efficient they were..they did not have the part in stock and had it sent overnight..and had my vehicle back quickly. Everyone treated me so well. Thanks so much!

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Recommend Dealer
Yes
Employees Worked With
Ryan Allen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 21, 2018 -

Heritage Toyota responded

Jackie, It's very nice to hear about your positive experience with our service department. Thank you for posting! We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 12, 2018

"They covered it all"

- Todd68

Just dropped off my 2008 Tundra For oil change and Tire rotation They did a quick but thorough job and a Complimentary safety check found s few things else that needed attention at some point soon . They are always professional and courteous. I will not hesitate to return A++

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Recommend Dealer
Yes
Employees Worked With
Rob Iandoli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 15, 2018 -

Heritage Toyota responded

Todd, We appreciate your very nice review. Glad your visit went so smoothly. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 11, 2018

"Excellent"

- Richard Bertolino

My service advisor was very competent and respected my time. The service covered all my needs. He was efficient helpful and concerned for for my satisfaction. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Rob Iandoli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 15, 2018 -

Heritage Toyota responded

Richard, We appreciate you posting. It's wonderful that Rob provided such an excellent service experience. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 03, 2018

"Service made easy"

- Sebastian

I bought a car with Chuck last year and his personal touch makes it all worth it. I needed my 10k service and inspection and all I had to do was call Chuck and he made it happen. Even when a day before, my schedule changed he accommodated my situation and gave me a loaner to get to work, home and back to the dealership for my rig. Service was done when they said it would be and I was able to carry on. Thanks Chuck!

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Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 08, 2018 -

Heritage Toyota responded

Sebastian, It's very nice to hear that your sales representative, Chuck, has continued to be so helpful! We appreciate you sharing your experience. Thank you for choosing Heritage Toyota! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

May 03, 2018

"Prompt service"

- Rjs

Brought in my 2016 Highlander for scheduled maintenance and VT inspection. Steve gives a great first impression and service was professional as usual. Katie quickly resolved a minor issue with the state inspection. She seems to be able to expedite service when needed.

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Recommend Dealer
Yes
Employees Worked With
Katie Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve (greeter)
May 08, 2018 -

Heritage Toyota responded

Thank you for posting. It's fantastic to learn that you received excellent service from our team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

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