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Heritage Toyota - Service Center

4.9

206 Lifetime Service Reviews

1620 Shelburne Rd, S. Burlington, Vermont 05403

206 Reviews of Heritage Toyota - Service Center

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February 19, 2018

"great Service"

- NurseJackie

Staff was able to rearrange activities in the service department to respond to the needs of customer schedules. They went the extra mile having me 'slip' into a spot that the scheduled person did not show up. This is good business and the kind of business I like to support. While not used for this visit the van to work is very helpful too.

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Recommend Dealer
Yes
Employees Worked With
Katie Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 20, 2018 -

Heritage Toyota responded

We appreciate you posting. It's fantastic that the service department was able to accommodate your schedule. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialsit Heritage Automotive Group

February 14, 2018

"Great service"

- Ldybnkr

Ryan was my person who checked my car in. He was friendly and courteous. He made me feel welcomed and that I would be taken care of. He checked me in and off I went to the waiting room. I was there for my annual State inspection. In no time Ryan was telling m my car was ready. We went out to the service desk, my inspection was complete, he also went over Toyota’s inspection and said all was well. I had mentioned that if possible I’d like the car washed. Sure enough there it was bright and shiny. The visit couldn’t have been better. And you have a gem in Ryan.

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Recommend Dealer
Yes
Employees Worked With
Ryan Denecker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 14, 2018 -

Heritage Toyota responded

It's great to learn that you received such excellent service from Ryan. We appreciate your business. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

February 03, 2018

"Truck Frame"

- TBD

My truck was scheduled for a frame treatment, but failed the rust perforation test. I was told immediately, and am enjoying the Camry Hybrid we were given as a rental for my wife to try. I have been going back to Heritage Toyota since 2000.

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Recommend Dealer
Yes
Employees Worked With
Ryan Denecker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 06, 2018 -

Heritage Toyota responded

Thank you for posting! We appreciate you sharing your experience on Dealer Rater. I'm glad you have been receiving excellent service from our team. Nora Krom Customer Relations Specialist Heritage Automotive Group

January 27, 2018

"40,000 Mile Check"

- P. Macomber

Tom did an excellent job explaining the different aspects of my car’s 40,000 check in words that a non-mechanic could understand. A Scion lasts a long time, but little things here and there crop up, and Tom haelped me decide what needed to be done that day, and what might need to be checked next time. I never felt hurried or pressured to make decisions. I had also brought in a discount coupon, and he found other ways to help me save money. Beat that! This is my 6th Toyota, but it won’t be my last. The service at Heritage is always great, and the waiting room light and roomy - plus the chairs are the most comfortable anywhere!

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Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 29, 2018 -

Heritage Toyota responded

What a nice review! Thank you for your kind words about Tom. It's wonderful to hear that he was so helpful. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

January 22, 2018

"Head light out on a Friday night"

- Morgan Laurie-Day

Toyota Service are my Friday night hero's. I had a headlight out as I was leaving work and I went down to the service center and was in and out in 30 min. They changed the light right inside the check in area. Toyota Service is the best!!

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Recommend Dealer
Yes
Employees Worked With
Matt Morrissey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 23, 2018 -

Heritage Toyota responded

Morgan, Thank you for posting! It's fantastic that our service department was able to help right away with such an essential part of your vehicle. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 22, 2018

"Excellent experience with Chuck Heingartner"

- Alan Thorndike

I would like to recommend Chuck Heingartner at Heritage Toyota in South Burlington, Vermont as the best sales professional I can imagine for your automobile purchase. I purchased a Toyota Tacoma through Chuck and had an excellent experience in the process. From the start of discussions about purchasing the truck through years of follow-up, Chuck has proved to be altogether honorable, knowledgeable, and user friendly. When I thanked Chuck recently for his help, his observation was “That is who I am and what I do!” When you consider what a vital role your car or truck plays in your life, it is a great opportunity to work with Chuck in fulfilling this role.

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Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 23, 2018 -

Heritage Toyota responded

Alan, Thank you for your very kind recommendation of Chuck! It's wonderful to learn that he has been so helpful over the years. We appreciate your business. #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

January 20, 2018

"Emergency service"

- Tacoma 0641

Called to have wipers repaired, was told schedule was full. Kate asked if I could leave vehicle, dropped it off that night. Received text from Seth following morning at 9 AM, truck was repaired. Asked to have vehicle parked out front, could not pick-up up until after hours. Great service and professional comunication from both Kate and Seth.

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Recommend Dealer
Yes
Employees Worked With
Kate Poole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Seth Tracy
Jan 23, 2018 -

Heritage Toyota responded

Thank you for posting. It's very nice to hear that you received such excellent service from Kate and Seth! We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

January 10, 2018

"Special care when truly needed."

- Victoria

Special care when truly needed. I have a medical condition that needs special support. Heritage Toyota has helped me when I most needed it.Seth Tracy in the Service Department did a marvelous job of helping me avoid challenging circumstances. I am deeply grateful.

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Recommend Dealer
Yes
Employees Worked With
Kate Poole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mr. Muzzy, Seth Tracy
Jan 11, 2018 -

Heritage Toyota responded

Victoria, Thank you for your kind words! It's wonderful that Seth and the rest of the service team have been so helpful. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

January 06, 2018

"Excellent Service Experience"

- Mike Knauer

Your service department is great -- efficient, friendly, and high quality. I especially appreciated Dana explaining the service options to me for my recently leased vehicle, given the current mileage -- it saved me another service trip in the near future!

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Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 09, 2018 -

Heritage Toyota responded

Mike, It's wonderful to learn that you received top notch service from Dana and the rest of our service team! We appreciate you taking the time to post a review. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

January 01, 2018

"great service"

- Sue

I am always pleased with the service. Everyone is congenial and the system is well-organized. Thank you for all the efficient, Great work by a great team.

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Recommend Dealer
Yes
Employees Worked With
I didn't catch the name
Jan 04, 2018 -

Heritage Toyota responded

Sue, Thank you for posting! It's fantastic that our service department has provided you with top notch service. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

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