About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Heritage Toyota - Service Center

4.9

261 Lifetime Service Reviews

1620 Shelburne Rd, S. Burlington, Vermont 05403

261 Reviews of Heritage Toyota - Service Center

Sort by Write a review
August 11, 2018

"Excellent service! Pat P."

- Pat P.

I brought my 2017 Toyota RAV4 for maintenance check up. Jay was awesome! He is cheerful, friendly and explained everything clearly. He scheduled my next appointment for me and I was in and out sooner then expected. Thank you Jay Pat P.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jerger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Heritage Toyota responded

Pat, Thank you for your kind words about Jay! It's fantastic that he made sure your visit went so smoothly. We appreciate you posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 06, 2018

"Service department"

- DB

I was visiting my daughter from out of town when the car started to have problems. I brought the car to Heritage and they took this emergency appointment, performed an oil/filter change too, and got me out the door the same day. Terrific people to work with.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jerger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Ptak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 06, 2018 -

Heritage Toyota responded

It's great that our service team was able to help you out of a tough spot. Thank you for taking the time to post a review. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 03, 2018

"Breath of fresh air!"

- Jack O!

Coming from another Vt Dealership after getting sub par service and care, Heritage is like coming home. I had 3 previous trucks with you and I guess I thought the service was universal. NOT So, having had someone else to compare your dealership too, I can not say enough positive things about this place and all the people. This time it was Jay Jerger, polite, friendly and professional. He kept me informed every step of the way. This guys needs a promotion! Thanks!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Guilmartin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rob Iandoli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jay Jerger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Ptak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Katie Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 06, 2018 -

Heritage Toyota responded

Jack, Thank you for you for your kind words about Jay and our service team! It's fantastic that you received such excellent service from them . We appreciate you taking the time to share your experience. Nora Krom Customer Relations Specialist Heritage Automotive Group

August 03, 2018

"Service and a few laughs"

- JV manley

Katherine was awesome to deal with during my 8/1/18 service appointment. Real good sense of humor and saved me some dough too, nice work!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aug 06, 2018 -

Heritage Toyota responded

It's very nice to hear that you received such top notch service from Katie!. We appreciate you taking the time to share your experience. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 02, 2018

"Great Service Dept.."

- F16

Very friendly, very customer driven the service reps. Very pleased with them.They go out of their way to resolve the customer issues by working with the technical mechanics, and other Toyota groups.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jerger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Can't remember the name of the mechanic, but he was also excellent & very knowledgable, who worked on my car.
Aug 06, 2018 -

Heritage Toyota responded

Thank you for posting! It's fantastic that you've received such excellent service from our service team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 02, 2018

"Customer appreciation "

- Bruce Lang

I have been a service customer for many years via many new Toyota's. The PR team concept is well integrated in company approach, however people make the company! Tom Kulhowvick is at the forefront of the image you folks strive to achieve. He is down to earth, respectful and patient. He is clearly a leader in this section and should be in charge of said. Management skills are prevalent. Steve greets me by name and goes out of his way to see me. He is a worker and obviously hates slackers. His style shines through with others that I witness his interactions with. A new face emerged this visit in Widad who was very organized and respectful with good people skills. I am a retired executive officer and can fully identify with people skills. Bruce Lang

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve-Greeter/ Entry coordinator
Aug 06, 2018 -

Heritage Toyota responded

Bruce, It's fantastic to learn that you received such top notch service from Tom and the rest of the team! We appreciate you taking the time to share your experience. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 01, 2018

"Strong work by Dana"

- Collin

Dana is always great to work with. She and the team kept me abreast of the work and provided great solutions. They got the work done on time and had me all ready to go. She knew i was in a hurry to get to a meeting so she had 3 people lined up to get the vehicles ahead of mine in line out of the way so I could get on my way. Very appreciated. Great value.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 06, 2018 -

Heritage Toyota responded

Collin, Thank you for your kind words about Dana! It's great that she was so accommodating of your schedule. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 28, 2018

"Excellent and efficient service"

- Kristyna Bishop

Tom was excellent. Friendly, efficient and helpful - and he even threw in a complimentary wash for our filthy car. He also helped us transfer our record to Washington DC. We recommend him highly!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kulhowvick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 30, 2018 -

Heritage Toyota responded

Kristyna, Thank you for your kind words about Tom! It's wonderful that he was so helpful. We appreciate you taking the time to post. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 02, 2018

"Professional Staff"

- Blue2006

Brought car in for a catalytic converter and they were running behind but kept me posted of when my car would be next. Very professional and courteous staff. Comfortable “quiet” room to sit and read or use computer, so not an issue to wait. Car was done in an hour after I was told it was next in queue and they had time to wash it. Car feels like new and very happy with service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
389 Widad Hayyat and 576 Iser
Jul 03, 2018 -

Heritage Toyota responded

Thank you for posting! It's great to learn that you enjoyed our quiet room. I apologize for the delay, but I'm glad to learn your visit went so smoothly otherwise. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 26, 2018

"great service"

- hybrid guy

Katie greeted me with a smile and was courteous and professional throughout my time at the dealership. She was great about making sure that I could contact her directly if I needed further assistance for this visit or one in the future.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Katie Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 27, 2018 -

Heritage Toyota responded

Thank you for your kind words about Katie! It's wonderful that she was so helpful and great to work with. We appreciate you taking the time to share your experience. Nora Krom Customer Relations Specialist Heritage Automotive Group

1
...
1 - 10 of 261 results