Heritage Toyota - Service Center

Worst place ever! They do not listen to you and fix your problems. I have been there four times with the same issue and it's still not fixed. They said no TSB no fix. That's BS I found one and they still di problems. I have been there four times with the same issue and it's still not fixed. They said no TSB no fix. That's BS I found one and they still didnt fix it and one thing that hasnt been fixed is a danger to the driver its the drivers seat! Would not recommend them at all. Worst service ever! They look at you like you are crazy when there's something wrong! My car is brand new an they are saying its normal! I don't think so! More

Deb was very friendly and efficient. My service was pretty straightforward, oil change, bulb replacement, & inspection so not much to say. I was disappointed to see how much the inspection cost. PS pretty straightforward, oil change, bulb replacement, & inspection so not much to say. I was disappointed to see how much the inspection cost. PS it is annoying to have to register to send this review More

Everyone in the dealership treats you as a friend. We have purchased four vehicles from them, and have been very pleased with each one. Dealing with both sales and service have been a pleasant experienc have purchased four vehicles from them, and have been very pleased with each one. Dealing with both sales and service have been a pleasant experience. More

Toyota Service is outstanding! They ensure that everything is done and done correctly. Making appointments is easy and generally the appointments can fit my schedule. They call back with any conc everything is done and done correctly. Making appointments is easy and generally the appointments can fit my schedule. They call back with any concerns and offer me the opportunity to make informed decisions based upon their checks and recommendations. I have a very high degree of confidence in their service underwriters and mechanics! Nice Job and thanks for the opportunity to comment! More

Heritage Toyota does it again with another awesome customer experience. I recently brought my 2010 Toyota Matrix S in for service. Nothing major, just a Vermont State Inspection and Tire Change. E customer experience. I recently brought my 2010 Toyota Matrix S in for service. Nothing major, just a Vermont State Inspection and Tire Change. Eric Sansone was very professional, helpful and friendly. I waited in the customer lounge and spoke with a few of the members of their friendly sales team. I will do business with Heritage Toyota Service again. More

Ray has always been courteous and the work done has always been delivered on time and at the price quoted. I have owned many Toyotas and will certainly consider Heritage for my next purchase. always been delivered on time and at the price quoted. I have owned many Toyotas and will certainly consider Heritage for my next purchase. More

From the time the automatic door opens for service check-in, until the time we leave, the entire staff is courteous and friendly...even humorous...but serious about doing a good job. The time frame is check-in, until the time we leave, the entire staff is courteous and friendly...even humorous...but serious about doing a good job. The time frame is always adhered to, and possible charges explained before the work is done. We haven't experienced the shop for "issues" because for the first 30,000 miles there haven't been any, only maintenance. However we've seen the same professionalism displayed as they work with other customers in the waiting area. The shuttle drivers are friendly, timely and concerned about the customer's schedule. We're extremely pleased with our experience there, from sales to parts to service. More

I have used Heritage Toyota Service for years because the H Team is good, very good. For my most recent visit, Mr. Ray Muzzy went out of his way to explain and show the machine used to balance my truck tire H Team is good, very good. For my most recent visit, Mr. Ray Muzzy went out of his way to explain and show the machine used to balance my truck tires. The technicians took care of my steering vibrations in one visit. Something the tire shop couldn't in 5 tries. I highly recommend Heritage for service, it is pricey but you get what you pay for. It is done right the first time. More

My 2001 Tacoma went in for a frame recall in Sept. 2011 Was told frame needed to be replaced, 2 weeks later Deb calls me to tell me they have my truck apart and only found a few things wrong with truck. I Was told frame needed to be replaced, 2 weeks later Deb calls me to tell me they have my truck apart and only found a few things wrong with truck. I was told that the check engine light was on because of O2 sensors, I then advised her that I wanted them to check the Catalytic converter, Exhaust pipes and muffler as I was aware there was a leak in the system you can hear if you cover the exhaust and advised her that I did not want $600-$700 hundred dollars in sensors to just fall off if other parts needed to be replaced. She advised me they would check and get back to me, Deb calls back and tells me after going back over my concerns that they now recommend an exhaust pipe sub assy and gasket also for additional $500, I asked specifically if the catalytic converter was good and she told me mechanic checked and it was fine. She then informs me of timing belt and water pump service, I said no I would deal with that another time, we then agreed on addressing other misc issues that seemed reasonable and she totaled the bill to around $2,100-$2,200 depending on a few nuts and bolts, I asked if this would be everything and was told just a few misc nuts and bolts. I informed her that if that would do it, I would have them perform based on agreed upon price as that was more than I wanted to spend on a truck only worth a KBB value of $6,400 which I only intended to fix and sell to get new vehicle. This was friday, I went away to visit family for the weekend and by the time I got back Monday Afternoon and checked my messages, Deb had called to inform me that I now needed to have front strut mounts and it would cost me an additional $300, that it was a 3 hour job and they would only charge me for one hour and that they would just go ahead and order parts and charge accordingly, I called Tuesday and told Deb I thought that they had already looked over my whole truck and we already agreed that I was to only need a few misc nuts and bolts if anything to come in at that price, I advised her that I would rather them just to address the recall I initially brought truck in for and no other additional work as I would have additional work performed at a later date as this bill was getting out of hand and I did not agree to strut work, She advised me that was not an option and that if I did not want to pay additional charges I probably will not be able to drive my truck when they are finished. I told her that I drove the truck in there and would expect to drive my truck out after warranty issue was resolved. I received a call from Deb and was told they would take care of it for agreed price and I then thanked her. I picked up truck later in week and paid my bill, noone explained any of the 5 pages of my bill to me, was told truck was out back, truck was dirty on appearance and before my girlfriend and I even got back to the service area the girl whom I paid my total bill to was getting in her car to drive away and service was closed, Truck did not feel right as we left the lot, immediately we noticed a rubbing noise between the cab and the bed, the truck seemed to vibrate, we drove home cautiously. I notice old shocks on front and new shocks on front, maybe that is causing vibration I never had before. I go to parts store to get quote on matching rear shocks to see if this will fix vibration, parts store manager informs me the TRD package comes with Bilstien shock package not shocks on currently on front. Within the first 200 miles and 12 days the check engine light came back on, I immediately called Deb and advised her of the situation, she then told me they could look into check engine light, vibration, rubbing, and the shocks in a week. I advised her I thought that was unacceptable as I was assured my truck was gone over and inspected and I already paid to address these things. She then advised me to come right in and they would address the situation, I come in, they ask me to take Toby on test-drive to demonstrate the problems, I do and we take the drive till Toby feels he knows what is causing the vibration and tells me it is probably worn center bearing in driveshaft and he will check and also find out why my check engine light was on already, I then thank Toby and tell him I appreciate him looking into it. The next day Toby tells me I need a new catalytic converter and a center bearing and possibly a u-joint, I ask how this is possible as I advised them to go back and check the Catalytic converter specifically when they rechecked my exhaust and that my truck did not vibrate before I brought it to them. I then asked what my options are and Toby told me to call Toyota customer service 800 331 4331 and ask them what my options are. I thank him again and told him I would call Toyota at 800 331 4331 and advise them of the situation and get back to him. I call and was told someone would call me back and advise me how to proceed. i call back and left message for Toby to call me, Toby never returned my call, but Toyota customer service called and told me they would have the dealership call me to address the situation, Somebody from service called asked me if I wanted work performed or not, I then explained what had happened, He said he had no knowledge of this and would have to speak with Anthony when he gets back from vacation.Monday Anthony calls me and listens and he also has no knowledge of previous conversations, and will look into it and get back to me. Monday afternoon Anthony calls me back and tells me the Catalytic converter was checked and was good when they inspected it and now is no good and needs to be replaced and the center bearing needs to be replaced. I then inform him I disagree and it was probably not good when they checked it and this is unacceptable, he then tells me he will see what they can do. Anthony then calls me up and tells me for $500 additional dollars they can install an non Toyota catalytic converter to help me out, I state once again I specifically asked about the condition of the catalytic converter before i agreed to the exhaust work and check engine light service, as I could have easily gone to an exhaust shop or somewhere else for a lot less money and had everything fixed for what I already spent to partially fix my problem, I asked him who I could ask about the condition of the catalytic converter if they couldn't, he then informed me they would have had to send my catalytic converter away to be tested and it was an expensive test not worth doing. I informed Anthony this was the first time I had heard of this test, nobody ever mentioned having to send my catalytic converter away for a special , expensive test that would tell me the actual condition of the part. I again inform him I would not have had them do the work if I had been advised proper as to the test required to inform me of the condition of the part that I specifically sent them back to check and was assured was fine. I state that this vehicle will not pass inspection in current state which i just paid for and they Say Passed and that I wished to contact the Dept. of Motor Vehicles, inspection division at 802 828 2094 to let them know and advise me what steps to take as my vehicle would not pass inspection and I felt was unsafe to drive away from dealer. Anthony then got rude with me, accusing me of trying to scam them out of parts, tells me they are not in the business of giving away things, and Anthony advises me Heritage Toyota wants my vehicle of there property by noon the next day. Wow, I go there to pick up truck, was told someone will be right with me, 10 mins later someone brings me keys and paperwork and off I go. I drive home with truck vibrating, check engine light on, feeling very uneasy well before noon in disbelief of my situation. I now call DMV Inspection number and start to tell my story, she informs me I will need write down exactly what happened and contact Micheal Morris in the Burlington area DMV inspection Department. I now feel the need to seek legal counsel as I would like this documented and proceeded with in a proper manner. Thankfully someone from Toyota Executive office finally returned my call, and at least listened and assured me they would look into it by Friday at the latest to let me know where we stand, I thanked her for looking into it. I then read my Haynes manual to find out what and where this center bearing was that was causing my truck to vibrate as this seemed very unsafe, in chapter 8-11 picture 13.4 clearly shows center bearing and bracket that holds it in place with 2 bolts, so I climb under truck and locate bracket. I then look at picture in manual and look back up, the bracket that holds the bearing in place was not aligned correctly, the picture shows bracket with even space aligned with the frame and the drive shaft, the bracket on mine is clearly not aligned with the frame or the drive shaft, in less than a minute with Toby's assessment a manual and Actually inspecting the part with my eyes I found a Real Reason for the Vibration with a possible solution. i called back Toyota executive office twice and left message to call me back, She called me back I told her what might be the real problem with vibration, I then stated that I would like to have a second opinion at a reputable place, another toyota dealer not affiliated with Heritage for an unbiased assessment of my vehicles current condition and to have it documented as to the work performed, so Toyota Executive office and I both can verify the work was performed to the level They and I both expect from Toyota Authorized Service Centers so we can safely move forward. I then stated I can and will have it checked out by reputable business myself if they needed me to verify situation for my safety. She states she is waiting to hear back from a Rep and that she knows I am frustrated and she's not making light of my situation, but does not know what to do and promises to get back to me asap or by friday at the latest. My only options are to wait listen, discuss, evaluate with Toyota Executive office and hope Someone steps up and Does whats right for me the consumer, or I seek legal counsel and proceed with every legal option available. For the record I never wished and made clear I would rather any other option to deal with frame warranty issue as I did not see it as a feasible option to Take My Truck Completely Apart and put it back together as the KBB value of my truck is around $6,400 dollars, so far well over $13,000 dollars total between my $2166.85 and what Toyota has been spent on my 2001 Tacoma with more bills pending. That is where I am at and why I gave my rating. I will update as the situation unfolds. More

I love everyone at Toyota Heritage..always a pleasure to do business there. Thank you!I particularly enjoy the courteous greeter, timeous service and shuttle driver who went out of his way to meet my needs. do business there. Thank you!I particularly enjoy the courteous greeter, timeous service and shuttle driver who went out of his way to meet my needs....I like the comfortable loung for waiting and the computer access provided. More