Heritage Toyota - Service Center

Excellent service and work. Pricing information was a bit truncated (was informed about parts costs, but not labor). Tom did a great job holding costs down by using aftermarket parts in certain cases, a bit truncated (was informed about parts costs, but not labor). Tom did a great job holding costs down by using aftermarket parts in certain cases, and also applied a 10% discount at the end. Alot of work was needed, and almost everything was perfect. Wheel alignment needs to be readjusted, and car now idling/accelerating roughly (latter problem is new and probably due to one of the other fixes made). More

Needed a 60K service on my Lexus (no dealers in VT) and took it to Heritage Toyota given my past experience with them servicing my FJ Cruiser (Excellent). Ray was great, explaining individual items on my took it to Heritage Toyota given my past experience with them servicing my FJ Cruiser (Excellent). Ray was great, explaining individual items on my "Hit List" and reviewing the service I had had requested to be completed. Vehicle was completed in a timely manner and recommendations made were sound. The only issue I experienced was I don't think they took it for a test drive after completing the work. They would have discovered that the newly positioned front tires were way out of balance. I didn't specifically request it so I guess it is partially my fault. I stopped and had the tires checked in Maine and a dealer there added 1.25 oz (LF) and 2.5 oz. (RF) of weights to the front wheels. Other than that, we are a happy camper! More

I stopped in because my recently purchased car had a tire leaking air. Ray was great; he looked at my car quickly, even suggested that they try to patch it (when I assumed I'd need a new tire), and did his b leaking air. Ray was great; he looked at my car quickly, even suggested that they try to patch it (when I assumed I'd need a new tire), and did his best to actually help me save money. Unfortunately, he was unable to patch my tire, but they were efficient and friendly throughout the whole process. More

Price is as promised, no waiting when I arrive with my car, someone greets me immediately and checks my apptmt. time, work done is as discussed before the service or if something needs to be changed it is car, someone greets me immediately and checks my apptmt. time, work done is as discussed before the service or if something needs to be changed it is discussed before done. More

Since the purchase if my car a year ago, I have been happy with all aspects of my rapport with Heritage. From maintenance to customer service, I have no complaints. Thank you for making my dealership ex happy with all aspects of my rapport with Heritage. From maintenance to customer service, I have no complaints. Thank you for making my dealership experience better than my last one at a Chevy dealership in NYS. More

Tuesday: Heritage promised a seat belt part in time for a weekend birthday party (five kids needed five working seat belts.) I canceled another dealer's order after Heritage reassured me of the availability weekend birthday party (five kids needed five working seat belts.) I canceled another dealer's order after Heritage reassured me of the availability by Thursday afternoon. I had a brother-in-law driving over to NY (from VT) on Friday to deliver one of the kids, so this would work.(Heritage is about 1.5 hours away from my New York location.) Friday morning: Received a phone call from Heritage Parts that part was in. Expected that call Thursday, but still fine. Everything's hunky dory. Brother-in-law leaves work to pick up part before picking up kid. Part was not there!!! I call Heritage. Parts guys says, "The part was referred." Huh? What does that mean? It was "referred" to a different warehouse. It's not at Heritage. No explanation of why, no explanation of how come I got the call that it was in. Just a bizarre stonewalling. I hang up in frustration. End up putting the oldest kid in the front seat (legally) for the weekend trip. Heritage never contacts me again. I call today and they agree to send the (paid for) part over to NY on the next part delivery run. I guess it may arrive at my local shop tomorrow. Totally disappointing experience... and it was all about the crummy communication... not the fact that parts sometimes get backordered. If they'd been straight with me or actually showed the slightest bit of caring for my situation, I'd be writing a very different review. The last thing I'd do is spend 10's of thousands with them on a new car. More

I have a Toyota Matrix that has a chronic problem with randomly not starting. The issue has been happening since I first purchased the car from Heritage in October of 2008. I stopped into Heritage once randomly not starting. The issue has been happening since I first purchased the car from Heritage in October of 2008. I stopped into Heritage once late in 08' and again in early 09' to ask Heritage if they would diagnose the problem. They told me they couldn't do anything until the car was exhibiting the symptoms - meaning when it's broke bring it in. Bringing in a car that won't start means a tow and they couldn't promise me that it would be covered under warranty. The issue continued to happen and finally they agreed to look at in in October of 10'. Apparently they re calibrated the cars engine control nnit and gave it back to me after 10 days. A week later I was stranded in Lincoln with a car that wouldn't start and I had it towed to Heritage. They were unable to give me a loaner with AWD or snow tires - which I need to get up my driveway - so i was without a car for 6 days. Heritage replaced the ECU some pins in the key. Apparently, the car was all set and it was given back to me without explanation last Friday. Well, Monday evening I leave work late and get in the Matrix - guess what, it won't start. At this point the car has been out of service for more than 30 days and Toyota clearly has no idea what the issue is. Hopefully, Heritage and Toyota will do the right thing and get me out of this car. I'll be posting here and elsewhere on the net sooon... More