Heritage Volkswagen Catonsville

Naz was very knowledgeable and honest. He took time to go over the entire vehicle and showed me how everything worked. I’ve never had a salesman go into such great detail when going over the vehicle. go over the entire vehicle and showed me how everything worked. I’ve never had a salesman go into such great detail when going over the vehicle. More

Great to work with, knowledge and friendly. 5 stars for my salesperson, Naz, who worked with me and answered all of my questions. Thank you ~ my salesperson, Naz, who worked with me and answered all of my questions. Thank you ~ More

Made the car buying experience easy We just finalized the purchase of a used vehicle for our son this weekend. Everyone we dealt with (Josh replied to my internet questions, Steve phone We just finalized the purchase of a used vehicle for our son this weekend. Everyone we dealt with (Josh replied to my internet questions, Steve phoned me to make sure I didn't have any other questions and to firm up when we could make it to the dealership, and Nana was our primary sales rep once we arrived) at Heritage VW Catonsville was outstanding! I would highly recommend the dealership and all 3 of the representatives we dealt with to anyone looking for a new or used vehicle. I will be sure to always check back with this dealership whenever in the market for another vehicle. More

Great serVice The sales experience was no pressure easy transaction..,, Naz went out of his way to deliver my car to my house... highly recommended dealership and s The sales experience was no pressure easy transaction..,, Naz went out of his way to deliver my car to my house... highly recommended dealership and salesman More

A Great Experience Struggling to find a Dealership that would work with me do to my current credit status I chose Heritage Volkswagen. I cant say how much I appreciate Struggling to find a Dealership that would work with me do to my current credit status I chose Heritage Volkswagen. I cant say how much I appreciate not only that I was able to get the vehicle I wanted on a great deal but also how great they treated my as a customer big thanks to Heritage Volkswagen and Alain Sy. More

The way Car Buying SHOULD Be... efficient I was in the market for a new vehicle and wanted to test a few before buying. The Atlas was on my list. I was contacted by Melvin Bagby, and schedul I was in the market for a new vehicle and wanted to test a few before buying. The Atlas was on my list. I was contacted by Melvin Bagby, and scheduled a test drive. I went to the dealership and I took the drive. All of my questions were answered and there was no sense of dishonesty or "salesmanship" in his responses. I felt like I was getting exactly what I wanted from my search. I returned with my family for another test drive, and Robert helped us out. Again, no hard sale lines or pressure to do anything that we didn't already want to do. We left with no hassales or pressure to move forward. Although the vehicle was not our first choice, the positive experience with the staff and sales process tilted the scales. Even if we did not purchase the vehicle, it would in no way have been due to the service of the staff. Great Job! More

Excellent I purchased a Volkswagen Jetta on 10/2/19 at Heritage. Denny and Lisa provided excellent service and made the car buying experience much easier. I w I purchased a Volkswagen Jetta on 10/2/19 at Heritage. Denny and Lisa provided excellent service and made the car buying experience much easier. I would recommend Denny and Lisa for you next purchase. More

Service visit Appointment was for 9:15 am. My car was in for routine oil change and replacement of rear signal light. I waited for my vehicle and it was completed Appointment was for 9:15 am. My car was in for routine oil change and replacement of rear signal light. I waited for my vehicle and it was completed in about an hour and a half. (There were four people in before me. ) I was able to go on with the rest of my day. More

Mr.Tyrone is the Truth .. got us in and out in under 2 hours.. even with or small obstacle of being upside down in our last car he never made a promise he couldn't keep and kept it 1000% real the whole p hours.. even with or small obstacle of being upside down in our last car he never made a promise he couldn't keep and kept it 1000% real the whole process More

Amazing and timely service my service advisor Samantha Hollenbaugh was so helpful. and was very prompt with my estimate for my repair. i will definitely bring my car back for an my service advisor Samantha Hollenbaugh was so helpful. and was very prompt with my estimate for my repair. i will definitely bring my car back for any further repairs or maintenance. More