Heritage Volkswagen Catonsville

If I could give them zero stars, I would. Took my 2025 vehicle in for an oil change. When I took it home, I noticed an oil leak. When I took it back it was a head gasket that needed replaced. Took my 2025 vehicle in for an oil change. When I took it home, I noticed an oil leak. When I took it back it was a head gasket that needed replaced. It was supposed to be a 3 day repair that turned into 3 weeks. Worse yet, when I got my car back I noticed a scratch, chip and dent on my tailgate. Returned the car back for repair. It has been there for over 2 weeks and I haven’t heard a word. Called and left a message and texted several times. No response. I’ve never experienced anything like this in my life. The GM is zero help. Trying to receive compensation for the severe inconvenience of having to drive back and forth for loaner car and to take it in to begin with. All they want to offer is free service. The service stinks, so why would I want that? Stay as far away from this place as possible!! More

I am extremely disappointed with the service I received from Volkswagen Catonsville after being a loyal customer for several years and spending thousands of dollars servicing my vehicle through their deale from Volkswagen Catonsville after being a loyal customer for several years and spending thousands of dollars servicing my vehicle through their dealership. I recently brought my vehicle in for an issue that has been ongoing for quite some time. Not only have I already paid for repairs related to this issue on two separate occasions, but after recently paying over $3,000 for additional repairs, the exact same problem is still happening. At that point, I expected accountability and urgency from the service department since the issue was supposedly fixed. When I contacted them about bringing the vehicle back, I explained that I would need a loaner vehicle because this was not a new issue, this was a problem I already paid them to correct. I was then told there were no loaner cars available and that there likely would not be one available for several months because other customers were ahead of me. What made this especially frustrating was the lack of accommodation or concern despite my long history with the dealership and the amount of money I have spent there over the years. I explained that since the repair was not properly resolved the first time, I felt my situation should have been prioritized. Instead, I was treated like just another number. I understand that delays and scheduling issues can happen, but when a customer spends thousands of dollars for repairs that do not resolve the problem, there should be better customer service, accountability, and urgency to make the situation right. Unfortunately, this experience has seriously damaged my trust and confidence in Volkswagen Catonsville’s service department. More

I've gotten my last 12 cars here. I liked it so much, I also worked there for 2 years ! I liked it so much, I also worked there for 2 years ! More

Avoid Heritage Volkswagen at All Costs! If I could give zero stars, I would. My experience with Heritage Volkswagen in Catonsville has been an absolute nightmare from start to finish. 1 If I could give zero stars, I would. My experience with Heritage Volkswagen in Catonsville has been an absolute nightmare from start to finish. 1) Battery Issue: A Week for Nothing After purchasing a car from CarMax (still under warranty), it developed a battery error. CarMax recommended we take it to Volkswagen, so we chose Heritage due to proximity. Big mistake! They kept the car for an entire week before even looking at it, only to tell us they replaced the battery. A week for something so basic? Ridiculous! 2) Remote Start Installation: A Comedy of Errors Thinking the battery ordeal was a fluke, we decided to have a remote start installed. They required a deposit upfront, which seemed odd but understandable. Once the parts arrived, we dropped off the car. Days went by without any updates. After a week of silence, we called to check in, only to hear, "Oh, we ordered the wrong parts." This happened not once but twice. Two separate times, they kept our car for days without realizing the parts were incorrect. Each time, we were left waiting for weeks with no resolution. 3) Finally Done... Or So We Thought Six months later, they finally got it together—or so we thought. We dropped off the car and were promised it would be done that day. Later, we got a call saying it was ready, but there was a "battery error" again. We reminded them this issue had already been resolved by them nine months earlier. Their response? “Oh, okay. We charged the battery; it’s fine now.” 4) The Grand Finale: Remote Start Fiasco When we picked up the car, we were told it came with just one remote. Fine—maybe that was on us for not clarifying. But then the service agent went to demonstrate the remote start, and... it didn’t work. After multiple failed attempts, they called the mechanic supervisor, who couldn’t get it to work either. His response? “It’s not our fault; it might be the battery.” Seriously?! The same battery they supposedly replaced and "checked" multiple times? 5) Unprofessional, Incompetent, and a Waste of Time This dealership is a shining example of disorganization, lack of accountability, and unprofessionalism. They’ll happily take your money upfront but fail to deliver even basic service. If you value your time, money, or sanity, avoid Heritage Volkswagen at all costs. They have some of the worst reviews I have seen!!! More

Gabriel Is a leader motivated by a genuine love for his job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting iss job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting issues resolved. His leadership is a credit to Heritage Volkswagen. He is instrumental in achieving the goals of the dealership and that exceeds this customer's expectations. His contributions will not go unnoticed and I want to publicly acknowledge his efforts and kindness! Angela B. More

A class act from sales to service, this dealership took wonderful care of me throughout the process of buying my first Volkswagen! wonderful care of me throughout the process of buying my first Volkswagen! More

Samantha is absolutely amazing! My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Se My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Service Manager. No matter the issue, Sam always works to get my car in and taken care of. She has always been an excellent point of contact and an even better person! Highly recommend working with Sam! More