Heritage Volkswagen Catonsville

Great Place to buy a car Very nice group of people .. Alain was fantastic a genuine family man looking to make a good deal. Will definitely be back in the future. Very nice group of people .. Alain was fantastic a genuine family man looking to make a good deal. Will definitely be back in the future. More

Best dealership experience Our experience with Brendon exceeded our expectations. He was helpful without being pushy, and never once did we feel rushed or pressured into a decis Our experience with Brendon exceeded our expectations. He was helpful without being pushy, and never once did we feel rushed or pressured into a decision. Because of this, we were happy to purchase our vehicle from him right away. We had dealt with other dealerships with nightmare salesmen, and coming here was a great a reprieve from the stress that is buying a car. Thank you Brendon and Heritage VW! More

Brakes Needed brake rotors and pads on my 12 year old vw jetta. Scheduled a 9am appointment the night before and they took care of me within a few hours with Needed brake rotors and pads on my 12 year old vw jetta. Scheduled a 9am appointment the night before and they took care of me within a few hours with shuttle service over to a shopping center where I could work. Great experience, Michelle was great, thanks for everything Michelle! Fast, friendly and great to talk to. More

Trip to a good service ctr. car. Have owned a vw for 7 seven yrs. Hertage dealership have service my vw all of the visit have been a good experience in terms of price , service car. Have owned a vw for 7 seven yrs. Hertage dealership have service my vw all of the visit have been a good experience in terms of price , service quality of work ,and professional attitude. I would recommend this hertage dealership to everyone. More

Best experience ever. This is my first VW. I am happy with my Atlas so far. Michelle Ramsey provide excellent customer service. The buying experience was awesome. Very hap This is my first VW. I am happy with my Atlas so far. Michelle Ramsey provide excellent customer service. The buying experience was awesome. Very happy customer so far. More

Great service! Punctual, friendly, and reasonably priced. Came in for the 60,000 mile service on my Volkswagen Beetle 2013. Michelle Ramsey and team did very good work, which included replacement of CV boots. Came in for the 60,000 mile service on my Volkswagen Beetle 2013. Michelle Ramsey and team did very good work, which included replacement of CV boots. More

Andrew Kolbe is the Epitome of Customer Service This review is long overdue regarding my experience with Service Manager Andrew Kolbe. I was in a car accident and was going through a nightmare o This review is long overdue regarding my experience with Service Manager Andrew Kolbe. I was in a car accident and was going through a nightmare of a time with the insurance company and the service shop they sent my vehicle to. As the process escalated, I reached out to Heritage Volkswagen Catonsville and met Andrew. From the moment I met him, he made the situation so much better. I was being put through complete xxxx after my accident, and Andrew came in and immediately provided me with the knowledge, support and consistency that I desperately needed. Andrew took the time to explain the technical details of my issue to me, as many times as I needed and provide recommendations on my way forward. I interacted with him multiple times over a few weeks and every single time, he was consistently the same, amazingly awesome. His communication and attitude throughout the entire process was empathetic, patient, kind and caring. There were times I was literally in tears as we discussed my situation, and each time Andrew took the time to listen, explain and eventually do what he could to make everything better. My thoughts throughout the interaction with Andrew and still today are that he is the epitome of what a manager should be and how customer service should be provided. I feel like the magnitude of what he offers and the resulting experience is difficult to place into words. Empathy and emotional intelligence are vital in customer service, and difficult to teach. Andrew is clearly naturally strong in not only his area of expertise, but these too important areas as well. If there is an award or recognition that is available to recognize the ideal manager, one who’s behavior is that which customer service training should be modeled after, Andrew most certainly deserves this. There is a saying, people may forget what you said, but they will never forget how you made them feel. In the case of Andrew, I was left with a wonderful feeling, that of having someone who genuinely cares about their customers. Andrew, thank you a million times!!! More

Excellent Service I usually hate going to a dealership for service. Usually long waits and inconvenient appointment times. However, I have found Heritage VW Catonsvil I usually hate going to a dealership for service. Usually long waits and inconvenient appointment times. However, I have found Heritage VW Catonsville, to be far from that norm. They are open on Saturday’s for service which is awesome. This definitely helps when you work all week long. They welcome you, vacuum your car, and make everything go smoothly. I have had the pleasure to have Michelle R. as my service advisor. She is great. She takes the time to explain all the work that will be done, how much it is, and will provide updates while you are waiting for your cars return. She is an asset to the dealership’s service department. Everyone I interact with there seems to have a desire to make sure you are having a good experience at the dealership. The technicians that return your car when it is done, the manager, everybody’s is great when I visit. Thank you. More

Beetle oil change I've been bringing my Beetle to Heritage, formerly Russell VW, for 16 years. They have helped me maintain my car and keep it on the road. I appreciat I've been bringing my Beetle to Heritage, formerly Russell VW, for 16 years. They have helped me maintain my car and keep it on the road. I appreciate their care. More

Service She is best professional (Michelle Ramsey). I will always recommend her! I always have a great experience when I bring my car in for service. She is best professional (Michelle Ramsey). I will always recommend her! I always have a great experience when I bring my car in for service. More