Heritage Volkswagen Catonsville

Low Tire Pressure Warning Light I came in because my low tire pressure warning light was on and I had some problems with nails in my tires beforehand. I dropped off my car early and I came in because my low tire pressure warning light was on and I had some problems with nails in my tires beforehand. I dropped off my car early and was quickly helped. They inspected the tires and found no problems with them so they reset the warning light. Michelle Ramsey called me when my vehicle was finished, and when I arrived to pick it up she helped me quickly fill out all the necessary paperwork. She then emailed me a few days afterward just to make sure no more problems had occurred. More

Bought a new Atlas! White glove treatment all around! Actually were able to sure up a deal for me on a Sunday! Every employee was awesome! From the sales manager, to the White glove treatment all around! Actually were able to sure up a deal for me on a Sunday! Every employee was awesome! From the sales manager, to the salesman to finance. I would drive 3 hours to these guys again! If you want a VW you must go here! Thanks, Eric More

Happy with Heritage I'm really pleased with the service at Heritage. They're friendly and flexible and they have a great space to work in if you wait there. I'm really pleased with the service at Heritage. They're friendly and flexible and they have a great space to work in if you wait there. More

Excellent, worry free. My service Samantha is awesome. She's very helpful and calls me right after service is completed. Let's me know how everything with my vehicle turned My service Samantha is awesome. She's very helpful and calls me right after service is completed. Let's me know how everything with my vehicle turned out. More

Great customer service Great customer service. Explained everything in detail. Waiting time was very short as they estimated before start the service. Daignosed service fee Great customer service. Explained everything in detail. Waiting time was very short as they estimated before start the service. Daignosed service fee didn't charge because it was under recalled services. More

Great experience Brought my car in for service and my advisor Samantha was great and one top of everything. In was in and out quickly and happy with the acknowledge in Brought my car in for service and my advisor Samantha was great and one top of everything. In was in and out quickly and happy with the acknowledge information given. More

Superior service ! Everyone was so friendly and Helped me right away with my key battery. I will be sure to come here for service in the future. ! Everyone was so friendly and Helped me right away with my key battery. I will be sure to come here for service in the future. More

Customer service Excellent customer service by Samantha everytime she always goes above and beyond! Working with a familiar friendly face makes me feel comfortable. Excellent customer service by Samantha everytime she always goes above and beyond! Working with a familiar friendly face makes me feel comfortable. I always leave happy. More

Keeps me timely statused on my service work. Prompt courteous service. Flexible. Gone above and beyond. Sensitive to cost and time issues of customers. Shuttle arrives promptly to pick me up Prompt courteous service. Flexible. Gone above and beyond. Sensitive to cost and time issues of customers. Shuttle arrives promptly to pick me up for return to shop. More

Great Service 2019 I am the owner of a 2004 Passat, and I came in desperation for having a fender/bender, on 2/6/19, I was upset, by the fact that I had this to occur, n I am the owner of a 2004 Passat, and I came in desperation for having a fender/bender, on 2/6/19, I was upset, by the fact that I had this to occur, not of my fault, but....when I walked in Ms. Michelle Ramsey, was nothing but the best...yes...the best, in seconds, she did all of what I needed, and sent me on my way, a happy customer, thank you Ms. Ramsey!! More