Heritage Volkswagen Catonsville

110k inspection. Recall updates Michelle kept me updated and informed as to the status of my vehicle. And informed me of other pending issues. She’s a very pleasant young lady. Michelle kept me updated and informed as to the status of my vehicle. And informed me of other pending issues. She’s a very pleasant young lady. More

Great service My concerns were addressed in a very timely and cost efficient manner. I'd reccomend Heritage to anyone. Ask for Samantha, she's the best. My concerns were addressed in a very timely and cost efficient manner. I'd reccomend Heritage to anyone. Ask for Samantha, she's the best. More

Outstanding dealership that provides signature service! I Purchased a new Tiguan from Denny. This is my second vehicle purchase from Heritage VW and Denny. Denny is awesome to deal with; He is Up front, I Purchased a new Tiguan from Denny. This is my second vehicle purchase from Heritage VW and Denny. Denny is awesome to deal with; He is Up front, listens to your needs, and doesn’t try to sell you something your not interested in. The financial department with Josh was a pleasure to work with as well. Overall a great buying experience once again. More

by far the most helpful, friendly dealership Even though we haven’t worked out a deal yet this is by far the best dealer ship experience i’ve had. Greeted right from the front door and sat right Even though we haven’t worked out a deal yet this is by far the best dealer ship experience i’ve had. Greeted right from the front door and sat right down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul! More

Farfegnugen at It's Best I just purchased a 2018 VW Atlas. The experience from beginning to end was seamless from the spirited welcome when I walked through the showroom door I just purchased a 2018 VW Atlas. The experience from beginning to end was seamless from the spirited welcome when I walked through the showroom doors, to the sales rep (Henry), to final signing with Josh. Thanks for a great day, great service, and a great car! Kevin K More

Best dealer Everyone at the dealership was very knowledgeable and helpful. I bought a used car and they made the process incredibly easy. Everything was explained Everyone at the dealership was very knowledgeable and helpful. I bought a used car and they made the process incredibly easy. Everything was explained and made clear. Not only that, but the prices at this place are very fair. From the sales person to the finance manager they made it seem like we were a part of the family. The dealership is not the biggest, but what they lack in size they make up for with the best customer service. I’d recommend them to anyone and everyone. More

The best car experience I have had! This was a great experience! Brendon was a very good car salesman and Josh was an amazing finance manager. Both were very professional, knowledgeable, This was a great experience! Brendon was a very good car salesman and Josh was an amazing finance manager. Both were very professional, knowledgeable, and thorough with good customer service skills! This has been my best car experience ever. More

Lexi was perfect Alexis the internet manager, was very responsive! She helped me the whole way. She was very knowledgeable and gave me a killer deal. I recommend he Alexis the internet manager, was very responsive! She helped me the whole way. She was very knowledgeable and gave me a killer deal. I recommend her to everyone. An outstanding experience. More

Car Trouble David went out of his way to assist me after I had received my Passat from the Vehicle Processing Center in Elkridge where it was stored for a month a David went out of his way to assist me after I had received my Passat from the Vehicle Processing Center in Elkridge where it was stored for a month after being shipped from Germany where our family was stationed with the military. The battery was dead, the Check Engine light on and I had to drive to Pennsylvania and then home to Rhode Island. When I called for assistance, the person taking my call offered an appointment for the following week even after I explained my situation. She forwarded my call to David who immediately understood my predicament and told me to drive over after giving me assurances that the Check Engine light was safe to drive with. With a jump start I drove over to Heritage and was immediately welcomed by the Express Service staff and David who took my car and got it into a work bay. I think I was there a total of 2 hours. The battery required replacement and the engine error code was remedied. I got on the road and made it to both PA and RI without issue. I truly appreciate the assistance David and the rest of Heritage service team provided me. David could have easily told me he could not assist me but listening to my situation he didn’t hesitate to take steps to help. Thank you! More

Had to buy this car Nana was a consummate professional. Made it difficult not to buy a vehicle from him, so we did. Too bad VW dosn't make a pickup truck Nana was a consummate professional. Made it difficult not to buy a vehicle from him, so we did. Too bad VW dosn't make a pickup truck More