Heritage Volkswagen Catonsville

Quick and easy Denny Applegarth helped us make this a very easy experience. As well as Nick Barnes with finance. Denny knew what we were looking for and found it on Denny Applegarth helped us make this a very easy experience. As well as Nick Barnes with finance. Denny knew what we were looking for and found it on the first try. Very happy with our vehicle and experience. Thanks again! More

Excellent Sales Experience Denny contacted me Nick & he noticed that I could get into a new Jetta GLI at around the same payments with the new 6 year warranty. We ended up in a Denny contacted me Nick & he noticed that I could get into a new Jetta GLI at around the same payments with the new 6 year warranty. We ended up in a new Tiguan Lease with same payments and money back. Denny, Abdullah, and Nick were awesome to work with. Seamless and effortless process. Down-to-Earth guys and very knowledgeable and helpful! More

A great buying experience I went to the delaership to look at a 2018 Passat. I had no intention to buy but after doing a test drive and working with the staff at the dealership I went to the delaership to look at a 2018 Passat. I had no intention to buy but after doing a test drive and working with the staff at the dealership, they were able to save me a couple thousand dollars off the MSRP. They really worked with me in getting the lowest price guaranteed and no pressure/gimmicks sales tactics. My salesperson was Denny but all the other salesmen were very knowledgeable and ready to assist as well. This is my first VW and I will definitely being another one. Awesome job guys!!! More

Excellent car buying experience Nice place to hangout and definitely recommend you to work with Naz, he helps me to get my first car. The overall experience is invaluable. Nice place to hangout and definitely recommend you to work with Naz, he helps me to get my first car. The overall experience is invaluable. More

Service Department Experience PLEASE READ! DO NOT GIVE THEM YOUR BUSINESS OR GET YOUR VW SERVICED AT THIS LOCATION!!!! I bought a brand new 2012 VW Passat at this location. The fi PLEASE READ! DO NOT GIVE THEM YOUR BUSINESS OR GET YOUR VW SERVICED AT THIS LOCATION!!!! I bought a brand new 2012 VW Passat at this location. The first time i took the car in for a "major" repair was when the throttle control failed, after only 3-4 years of ownership and maybe 35,000 miles on the odometer. I was told it was a $3,000 repair. I looked up the information online and found this was a manufacturer error. After a downright nasty battle with the female service advisor (i cant remember her name, but i fully believe she would not have treated a man this way. Even though i'm an electrical engineer who dated a mechanic for a decade. She was that blatantly rude and condescending.) and contacting VW corporate multiple times, VW declared it was a repair that should be done as a manufacturer defect, no charge to me, great right? When i went to pick up the car i was informed that all 4 tires were "nearly bald and in desperate need of replacement for roughly $1,000" at which point i outright laughed and said "That's really odd, i just had a FULL SET put on literally one week ago", they were silent the rest of my time there. The next thing that happened was my clock spring went bad and the airbag and electronic panel on the steering wheel esentially became disconnected. The repair was about $900. I had it completed with minimal issue... until the EXACT SAME ISSUE happened a month later. I contacted them and told them i needed it fixed. They then quoted me $3,800 for the repair, and a myriad of other things that were wrong. After my previous experience i was suspicious. I asked a mechanic to look at the 4 things they mentioned, of which 2 were completely fabricated. In addition to this, they outright refused to replace the clockspring that should have lasted the life of the car and didnt even last 30 days. Another battle with VW corporate and a week later they replaced it for just the cost of labor (geeee thanks). Now here i am, 4 months later, the SAME issue happens again with what i assume is the clockspring. I take the car in, at this point fed up with this dealer and VW as a whole, i am now told that this is not the clockspring, despite everything being the same symptomatically. I was told it was an electrical panel and it would not be covered if i called VW since it's a "different" error. I was also told i needed a leak repaired for $1,800. I told them not to do any repairs and picked the car up, called VW corporate and decided to not say anything and take the car to antwerpen. Wouldn't you know it, they found it was the clockspring! Oh, and the leak? Costs $380 to repair at the pasadena antwerpen VW dealership. I am lodging a formal complaint as it makes me sick to think about how much money i have thrown away with them and how i'm sure they're doing this to EVERYONE. This location indiscriminately and perniciously has STOLEN money from its (very few if im judging by the volume i see when i go) service clients since it switched from russell. If anyone has a similar complaint i suggest a lawyer, i'll be contacting once since i finally have proof they have lied and charged 5 times the standard for their repairs. More

Naz is a good person to work with Excellent customer service! No hassle, easy to work with. Very knowledgeable and kind, good personality, kind, make different options for customers. H Excellent customer service! No hassle, easy to work with. Very knowledgeable and kind, good personality, kind, make different options for customers. Highly recommended for future business More

Painless purchase experience Naz was transparent and pleasant. From scheduling to price negotiation to financing and final paperwork, one of the Least stressful car buying experie Naz was transparent and pleasant. From scheduling to price negotiation to financing and final paperwork, one of the Least stressful car buying experiences I’ve had. More

New car! Amazing help! Very personable! I love my new car and I am very happy with the car. The paper work did not take as long as I thought so that was a good Amazing help! Very personable! I love my new car and I am very happy with the car. The paper work did not take as long as I thought so that was a good surprise! More

Excellent Mr barnes and mr staley very help me to get into a new car and out of my old car with no money down and my old car had negative equity. the service a Mr barnes and mr staley very help me to get into a new car and out of my old car with no money down and my old car had negative equity. the service and there help to get me in a 2018 jetta was great. More

Excellent Scott and Nick were very helpful and knowledgeable. They made the whole process of buying a new car easy. Highly recommended. Couldn’t have ask for an Scott and Nick were very helpful and knowledgeable. They made the whole process of buying a new car easy. Highly recommended. Couldn’t have ask for anything more. More