Heritage Volkswagen Catonsville

Learned a lesson I came to the dealer fixed on getting best price. I knew I had to get numbers to share with my boss and wouldnt be able to buy the car that day. Marco I came to the dealer fixed on getting best price. I knew I had to get numbers to share with my boss and wouldnt be able to buy the car that day. Marcos helped me so much to the point that price was not even relevant - I was going to figure out a way to buy from Marcos if it was to high. No Pressure, Easy going, Helpful guy. I could go on and on...anybody thats met him knows what I'm talking about... Then Yancy, I guess just knowing I wanted numbers, concerned I was going to shop them, tried to pressure me into taking advantage of incentives that ended that day. No respect for the customer journey. Wanted a sale that day, wanted a commitment which I had already made in my head I was going to buy from Marcos. Maybe hes not like that all the time, I dont know but anyhow he completely blew it ....Had he stayed out of the process I would have bought a car from VW Catonsville but instead bought from VW Laurel ( after that experience my cousin in montgomery county referred me to laurel). 30 Minutes Away! Can you believe it. Marcos had me sold and then Yancy turned me off. It all comes down to personality and how you treat the customer. That is the one reason why I didn't buy from VW Catonsville. Enough said. More

Come see Scotty Very nice young man.would very much. Recommend him I enjoy my new Jetta so much. Plan to have this nice car for many years to come. Very nice young man.would very much. Recommend him I enjoy my new Jetta so much. Plan to have this nice car for many years to come. More

Outstanding Service Before I began I have to say that the true measure of customer service in my eyes has always been the service I’m provided when there’s an issue with Before I began I have to say that the true measure of customer service in my eyes has always been the service I’m provided when there’s an issue with a product/service. I purchased my 17 GTI earlier this year and recently I encountered an error with my vehicles airbag system which displayed a warning on the dash. I took my car to Volkswagen in Catonsville and to make a long story short the Service Manager Andrew Kolbe went above and beyond to ensure that the repair was made and kept me updated throughout the whole process. I owned many different cars and worked with many service advisors/managers and this is the first time I encountered a service manager who displayed empathy and possessed the drive to face a complex problem head-on. In the past, I’ve worked in the automotive service industry and I can tell you from experience that Andrew Kolbe’s priority is the customer experience. More

Fast, easy sale. The car buying process was fast and easy with Heritage Volkswagon, plus I felt like I got a good deal with money off the listed price! The car buying process was fast and easy with Heritage Volkswagon, plus I felt like I got a good deal with money off the listed price! More

Professional staff with outstanding customer service My experience at Heritage Volkswagen Catonsville is by far the best car buying experience I've had ever. And it was all thanks to the collective effo My experience at Heritage Volkswagen Catonsville is by far the best car buying experience I've had ever. And it was all thanks to the collective effort of Marcos Escobar, Armando Graham, Nick Barnes, and Yancy Cobb. At no point during the process did I feel pressured, deceived, or misled. I actually felt like I was hanging out with a few of my good friends. The team demonstrated a superior level of knowledge, professionalism, and customer service and expedited the car buying process smoothly and quickly. Marcos went the extra mile in helping me get my vehicle home since a) I didn't trade-in my current vehicle and b) I didn't have anyone to drive my new purchase home. Armando ensured that my time at the dealership was kept to a minimum. I know he was busy working other deals but I would've never know that due to his attentiveness to my concerns. Nick Barnes finalized the sale with ease, and with no added high pressure sales pitches to purchase extras. I really appreciated that. I even had the opportunity to talk with Yancy. His easy-going personality and demeanor made him very easy to talk to. I enjoyed talking with him while his team worked on getting me out the door. Overall, this was an awesome experience and will definitely be stopping by here first the next time I find myself in the market for another car. More

Marcos made the experience as pleasant as it could be! Does anyone like the experience of buying a used car? My daughter and I spent a Saturday scouring the used car market looking for something reliable Does anyone like the experience of buying a used car? My daughter and I spent a Saturday scouring the used car market looking for something reliable and affordable for her to drive. Marcos was attentive and accommodating as we test drove a couple of cars and then left to think things over. He was NOT high pressure, which is probably why we returned and purchased a used Mazda 3 from him. Marcos was smooth and relaxed, just like the vintage posters in his office! More

Positive Car Buying Experience I want to Start off by saying from the time I Walked in the Dealership, I was Amazed. From the Young Man who Held the Door Patiently while waiting on I want to Start off by saying from the time I Walked in the Dealership, I was Amazed. From the Young Man who Held the Door Patiently while waiting on My Husband who uses a Cane for assistance Walking, to the Greeting My Husband & I Received as SOON as We Walked in. My Husband wanted a Passat before We Arrived, I was Undecided. I had another Vehicle I wanted to Test Drive, before Making My Decision. Well we Met MARCOS, His Demeanor, Pleasant Personality, Knowledge of the Vehicle Was AWESOME, After the Test Drive I was Sold on the 2017 Passat. I Have NOT Purchased a Vehicle for Myself in YEARS, I Went with My Daughter in 2012, to Purchase Her Vehicle from a Dealer in the Area(Horrible, High Pressured Experience). I was dreading Buying a Car just because of the High Pressure at most Dealerships. My EXPERIENCE at Heritage Volkswagen Changed That. EVERYONE Was VERY PROFESSIONAL, KNOWLEDGEABLE & EFFICIENT. More

Excellent Naz was very helpful, reliable, He’s a very great salesman, talking about going above and beyond and then some to get me approved, gave me a better d Naz was very helpful, reliable, He’s a very great salesman, talking about going above and beyond and then some to get me approved, gave me a better deal than the one I wanted. More

Quick, easy, and informative The dealership has a very clean, welcoming and up beat atmosphere. I worked with Scott Staley and he made the process very care free and relaxing. He The dealership has a very clean, welcoming and up beat atmosphere. I worked with Scott Staley and he made the process very care free and relaxing. He was understanding and considerate or my time and financial situation. Very thankful for his help. More

Professionalism On Tues Nov 28, my fiance and I went to Heritage Volkswagen Catonville,assisted by Naz Islam,he was very. professional, and treated us utmost courtesy On Tues Nov 28, my fiance and I went to Heritage Volkswagen Catonville,assisted by Naz Islam,he was very. professional, and treated us utmost courtesy. He went up and above the call. If you are looking for a good employee at heritage, mention Naz Islam. We drove out in a. new Jetta. Thank you More