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Heritage Volkswagen Catonsville
Baltimore, MD
674 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 674 reviews
August 23, 2016
Ramesh Ramkelawan is the Best Car Dealer! I had my 2012 CC towed to this shop for a blown motor. I first spoke with service advisor John, who was very honest about my situation and provided me I had my 2012 CC towed to this shop for a blown motor. I first spoke with service advisor John, who was very honest about my situation and provided me with several options. I ultimately went with the option to just trade in my car and get a brand new car. I then was introduced with the dealer Ramesh, who was absolutely outstanding! He listened to my needs and wants and really delivered the best possible deal and even had few extra things thrown in! I really appreciate the attention and time Ramesh gave to my situation and at the end of a very short period of time I HAD A BRAND NEW CAR! More
by Dlayton87
Employees Worked With
John Akers, Richie Ramkelawan
August 22, 2016
Knowledgeable and Honest Employees Writing a review for Nick Barnes - I purchased a Passat this past Saturday w/ the help of Nick. He was very knowledgeable and catered to my needs as a Writing a review for Nick Barnes - I purchased a Passat this past Saturday w/ the help of Nick. He was very knowledgeable and catered to my needs as a younger car owner. I did not feel pressured or uncomfortable throughout the whole process. He was able to answer each question with great detail while also sharing pertinent personal experiences. All employees I had interactions with were spectacular (management, finance) and therefore, I would definitely recommend Russel Volkswagon to my friends and family! More
by duchlove13
Employees Worked With
Nick Barnes, Nick Barnes
August 17, 2016
Great Experience Herb was so helpful during my car purchase experience. He was very genuine and sincere. He made the process go as smoothly as possible and was there t Herb was so helpful during my car purchase experience. He was very genuine and sincere. He made the process go as smoothly as possible and was there to help every step of the way. I would definitely say that I would come back to Russel and would recommend them to friends! More
by MKrug
Employees Worked With
Herb Thomas
August 10, 2016
Great Experience My wife and I just bought our new VW Jetta from Richie at Russel Volkswagen. We both agree that the it was a great experience, and much less hassle t My wife and I just bought our new VW Jetta from Richie at Russel Volkswagen. We both agree that the it was a great experience, and much less hassle than we have experienced in the past. Richie was great to work with. Not pushy, and sincerely seemed to be looking out for the customer. I would definitely say, we'll come back to Russel, and buy from Richie again! More
by DMack82
Employees Worked With
Richie Ramkelawan
August 09, 2016
Great experience These guys went above and beyond make us happy. They did everything to make the deal happen. We will highly recommend them to others and the next time These guys went above and beyond make us happy. They did everything to make the deal happen. We will highly recommend them to others and the next time we decide to purchase a new vehicle were heading here. More
by JayJax15
Employees Worked With
Tony Kim, Richie Ramkelawan
August 06, 2016
I had a great experience with Russel volkwagens My car had a big problem of oil filter that prevented it to keep oil. I had to brought the car to Russel Volkswagens dealership in Baltimore to help m My car had a big problem of oil filter that prevented it to keep oil. I had to brought the car to Russel Volkswagens dealership in Baltimore to help me solve the problem. Since I brought the car to the dealership I do not have this problem anymore. Now I can drive the car without any issue. I thank the Russell Volkswagens dealership's teams for the good job they have done in the car specifically John Akers. More
by Ulda2008
Employees Worked With
John Akers
August 02, 2016
Magan I bought 2016 vehicle Thomas is a good sale man I have great experience. Very helpful and attentive he helped me through the purchase. I love new veh I bought 2016 vehicle Thomas is a good sale man I have great experience. Very helpful and attentive he helped me through the purchase. I love new vehicle. More
by magan
Employees Worked With
Herb Thomas
July 30, 2016
Quick and Easy The staff was very kind and efficient. I was in and out of the dealership in an hour with the first car I've ever leased. They were very thorough in s The staff was very kind and efficient. I was in and out of the dealership in an hour with the first car I've ever leased. They were very thorough in showing me the car's features and I discovered my car had a lot of cool capabilities that I didn't know about when I decided to buy the car More
by Jakebart1217
Employees Worked With
Serge Calmic , Stephen Sherman
July 30, 2016
CUSTOMER SERVICE GREAT EXPERIENCE BUY NEW CAR FROM RAFAEL REALLY RECOMMEND IT I LOVE MY GTI THANKS SO MUCH RUSSEL VW/RAFAEL GREAT CUSTOMER SERVICE YES YES.......... GREAT EXPERIENCE BUY NEW CAR FROM RAFAEL REALLY RECOMMEND IT I LOVE MY GTI THANKS SO MUCH RUSSEL VW/RAFAEL GREAT CUSTOMER SERVICE YES YES............. More
by SCOO744
Employees Worked With
RAFAEL
July 28, 2016
Good Experience Richie was very helpful and attentive - overall a great experience. He helped me through the purchase of my first car and made sure everything was tak Richie was very helpful and attentive - overall a great experience. He helped me through the purchase of my first car and made sure everything was taken care of quickly so I could take my car home to PA the same day. More
by Katherine Herzog
Employees Worked With
Richie Ramkelawan
