Herlong Ford

Great Sales Team I found the car I wanted on Auto trader. I called before I actually came and spoke with a sales rep to make sure that the vehicle was still available. I found the car I wanted on Auto trader. I called before I actually came and spoke with a sales rep to make sure that the vehicle was still available. When I got there the sales rep that I organically spoke with was no where to be found. I then was greeted by a new sales rep Brandon. Brandon made me feel welcome and at home. He had a team member James who helped him because he was new. Those tow together made my experience amazing. The went above and beyond to make sure that all my needs was met. There was a manager that I disliked very much. He actually made me cry to the point that I wanted to leave and just forget about the car. But then James and Brandon rescued the sale. When I went back to pick up my car a week later; I was greeted by of course James and Brandon with Welcoming arms. I also met the finance manager, I cant remember her name but she had blonde pretty hair and loved Michael Kors like me. She also went above and beyond to make sure every question I had was answered and even recommend me to an insurance agent because I was wanting to switch. I would recommend anyone I know here. Just be sure to ask for James or Brandon when you go. I assure you they will make your experience unforgettable. More

recall for truck, I made the appt more than 2 weeks in advance to have the part required for truck's recall notice. Guess what... part was not there. I made the appt more than 2 weeks in advance to have the part required for truck's recall notice. Guess what... part was not there. More

Awesome Experience Awesome customer service from the time you step in the door. I’ve always dreaded buying a vehicle but not at Herlong Ford. They are up front with you, Awesome customer service from the time you step in the door. I’ve always dreaded buying a vehicle but not at Herlong Ford. They are up front with you, with no haggling over the price. Nice showroom, great sales people and more. Thank you Lacey, West and Meryl for making buying a vehicle an wonderful experience. More

Battery problems with a 2018 XTS that I purchased. I was not completely satisfied with the way my problem was handled. On the last call that I made I never received a return call which was promised. I was not completely satisfied with the way my problem was handled. On the last call that I made I never received a return call which was promised. More

Friendly, professional service Herlong Ford is the only place we take our vehicles to be serviced. Their staff is friendly, professional,and knowledgeable. Even though the Service Herlong Ford is the only place we take our vehicles to be serviced. Their staff is friendly, professional,and knowledgeable. Even though the Service Department was licking the doors when we arrived, they unlocked the doors and greeted us with a smile. More

2013 F-150 Went to look at a 2014 eco boost and truck was not for me so Mr. Alexander helped me find the truck of my dreams a 2013 F-150 lariat 4x4 fully loaded! Went to look at a 2014 eco boost and truck was not for me so Mr. Alexander helped me find the truck of my dreams a 2013 F-150 lariat 4x4 fully loaded! He Is a great salesman and did a great job helping me out. Thanks again. More

Took truck in due to two factory recalls. Was greeted by Gina in service department who could not have been nicer as were other employees in showroom area. Entire experience was good except fo Was greeted by Gina in service department who could not have been nicer as were other employees in showroom area. Entire experience was good except for, black grease marks on the outside of driver's door. I noticed this when I got in truck to leave dealership. Considering it's a white truck it was pretty obvious. I wiped the grease off and went on. No big deal to me but some customers might not appreciate it. More

A Big Wrong Made Very Right I purchased a used '16 Lariat F150. It was known the Sync system was having some issues, but I had no idea it was as bad as it was. After finishing I purchased a used '16 Lariat F150. It was known the Sync system was having some issues, but I had no idea it was as bad as it was. After finishing the paperwork on the truck, and having the "tech guy" go over all the features, the Sync3 system basically crapped out. I wanted to consult my salesperson, but he was busy; the finance lady, Janet I think, seemed like she didn't give a CRAP about what happened. She was all nice and perky during the paperwork, but once I was done...that all changed; she had basically ignored me when I approached her with the issue, and continued to talk/chat with a coworker, while she seemed perturbed that I had interrupted her non-work related conversation. I signed the paperwork, so it was my problem was her attitude. However, my salesman had promised to make it right before I had left, and it was documented in the "We Owe" paperwork. Anyways, I took the truck to a different, more local dealer for an APIM replacement to get they system to work. Jim payed the bill to the tune of almost $1k with the Herlong Ford credit card. It kinda sucked rolling off the lot with a 'new" truck without the majority of the functions working, but Jim Foley made it right. I'd buy something else here, as the fella is nice and is a man of his word. I'm satisfied with my purchase, and would give them the opportunity of my business again. More

Great on time service Another great experience at the Herlong Ford Service Department. Upon my arrival I was immediately greeted and provided with a loaner truck. The tru Another great experience at the Herlong Ford Service Department. Upon my arrival I was immediately greeted and provided with a loaner truck. The truck was clean and fueled. My truck was ready for pick up on the promised day with excellent results. More

Service and recall Was recently done on my 2016 F1 50. Staff were pleasant and helpful and my truck was returned to me very quickly with all repairs completed. Was recently done on my 2016 F1 50. Staff were pleasant and helpful and my truck was returned to me very quickly with all repairs completed. More