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Herlong Ford - Service Center

Edgefield, SC

4.2
166 Reviews

166 Reviews of Herlong Ford - Service Center

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July 20, 2021

"Great staff 25555555555 ttt ttt ttt tt. Yyyy y y y you..."

- GSTHORNTON

Great staff 25555555555 ttt ttt ttt tt. Yyyy y y y you yyy yy yyy ttt t ttt. Tt ttt t t t ttt t tt

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jul 23, 2021 -

Herlong Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 15, 2021

"Good service . Friendly people, well pleased...."

- vjax2

Good service . Friendly people, well pleased. Professional and checked for recalls. It was convenient to drop the car off and have it ready shortly to pick up

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brittany Ashley
Jul 17, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 12, 2021

"Prompt and courteous service rendered. The maintenance..."

- smithwillie262

Prompt and courteous service rendered. The maintenance service crew was very respectful and knowledgeable about their jobs. I'll recommend your service to anyone. Great job done and a great Thank you.

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Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brittany Ashley
Jul 14, 2021 -

Herlong Ford responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 25, 2021

"Problems with truck were not fixed the first time when it..."

- KBECKWORTH

Problems with truck were not fixed the first time when it was supposed to be fixed…

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Jul 14, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Herlong Ford, Inc. We would like the chance to talk to you further so please do call us at (803) 637-3151 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 18, 2021

"very friendly folks there, they seem to really care about..."

- DJSCBOBBY

very friendly folks there, they seem to really care about the customer and ehat they are looking for and what they need. I am very happy with Herlong and everyone there that I dealt with.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 21, 2021 -

Herlong Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you again for choosing Herlong Ford, Inc., and we hope to see you again soon!

June 12, 2021

"They have awesome service department, Brittany and..."

- hondadvdrf900r

They have awesome service department, Brittany and service technician took their time and explained everything to me. I would most definitely refer other people to their service department.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Ashley
Jun 13, 2021 -

Herlong Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

May 25, 2021

"Had a freak occurrence where random bolt broke AC..."

- 3RHALE

Had a freak occurrence where random bolt broke AC condenser. Warranty wouldn't cover it, but Herlong worked with me to make it right. They also made sure I had a loaner while they took care of the job. Great work by the Herlong Team.

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Overall Experience
Recommend Dealer
Yes
May 26, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 23, 2021

"Excellent work Yolanda was very helpful, friendly and..."

- adilene76

Excellent work Yolanda was very helpful, friendly and kind. I would definitely bring my car to get maintenance service and I would recommend to my friends and Family...!! THANK YOU SO MUCH...!!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 25, 2021 -

Herlong Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herlong Ford, Inc.. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 22, 2021

"Great, friendly service! The ladies make it 100% a..."

- Scbaseballmom

Great, friendly service! The ladies make it 100% a wonderful experience! They go above and beyond for their customers and they know you by name.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Hank Boyd
May 25, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 18, 2021

"Through many challenges the staff perseverance helped to..."

- LLBEAR23

Through many challenges the staff perseverance helped to get a bad situation right. I was treated in a professional manner and all worked out in the end.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 25, 2021 -

Herlong Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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