Herlong Ford - Service Center

Always respectful and considerate when I talk with someone at Herlong Ford. I highly recommend this dealership. someone at Herlong Ford. I highly recommend this dealership. More

We always receive excellent customer service! The service department staff is friendly and knows our names when we call them! They are great! The service department staff is friendly and knows our names when we call them! They are great! More

Another horrible experience with the service department at Herlong. I brought my car in to fix an AC issue that they had already attempted to fix previously (it stopped working before i even got home). Th at Herlong. I brought my car in to fix an AC issue that they had already attempted to fix previously (it stopped working before i even got home). This visit was just as horrible as the last one. My car was dropped off for my appointment on 8/19/2022 and was there for over a month. I waited patiently for them to get the necessary parts in and one of them was on backorder. Just like last time, i was promised several callbacks that i never received so i had to keep calling to get updates. Even after getting the part on Thursday 9/15/2022, they didn't start working on my car and told me that following Monday that i would have to wait until the end of the week for them to get to it. I had to speak to a manager (Alan) to get them to go ahead and fix my car the following day. Two days later i got a call saying this part i was waiting over a month for was not the problem so they had to get warranty approval again and then order the other part. They refused to order the part before warranty approved it because they didn't want to get stuck with the part which apparently would be an inconvenience for them (noone obviously cared about the inconvenience waiting even longer would cause me). Alan agreed to give me a loaner while i wait. So i drove the 40 minutes to get there to pick up the loaner which was a horrible vehicle. The smell of cigarettes was so bad, it triggered my asthma. Not to mention, i smelled like cigarettes when i got out. Two of the three seatbelts in the backseat didn't work and i needed them for my kids. I was stuck with this loaner because the service department was already closed when i picked it up and it wad too far to have to go back so i left it parked at my house until my car was ready. So i go to pick up my car today 9/26/2022. I pay my $100 deductible again and attempt to leave. When I'm backing out, my back up camera isn't working and there's an error to see a Ford technician. So i go back inside where they tell me the technician says he may have forgotten to reconnect the back up camera when he took my dash apart to fix the AC. So i wait for over 2 hours and they tell me there's something wrong with the camera and it must be replaced. My camera was working when i dropped it off so i know they broke it trying to fix my air. They tell me they have to order the part so i will have to bring it back again. Another 40 minute trip which is not only time consuming but costing me alot in gas. I ask for a loaner so i can just leave it there to save a trip there but they refused. They (including the manager Alan) told me they only give loaners when they have the part there. This was absolutely insane to me especially since my warranty covers loaners. You would think they would have offered me the best loaner they have just to make up for the horrible experience but no, i was offered nothing. I would never recommend anyone to deal with Herlong. These two visits for an AC issue have been the worst customer service i have ever received from any company. Not only do they take forever to complete the repair, they don't really fix it and they break other parts. Not to mention, most of the staff in service was so rude, never call back as promised and just didn't care at all. More

Always great service and friendly people. I trust Herlong Ford Service Department to be thorough and proficient. I trust Herlong Ford Service Department to be thorough and proficient. More

I can’t rate an employee. . I have no idea of any of their names ! I am sorry! They were all nice, friendly and seemed to know their job. . I have no idea of any of their names ! I am sorry! They were all nice, friendly and seemed to know their job. More

they get the job done on time and correctly. very friendly tech people all the time very friendly tech people all the time More

Great customer service from the team at herlong ford. I would hightly recommend them to anyone. I would hightly recommend them to anyone. More

Took vehicle in for regular service. Everyone was quite pleasant and courteous. Job done on schedule in a very acceptable time frame. I'll be back when next service is due! THANKS! Everyone was quite pleasant and courteous. Job done on schedule in a very acceptable time frame. I'll be back when next service is due! THANKS! More

Worst experience ever with service department. I got back into my vehicle an drove off I got back into my vehicle an drove off More

I waited over two hours to be told it would cost over $600 to fix something. I had been in multiple times for this issue and told they’d need to see it happen to fix it. now that my warranty is out, they $600 to fix something. I had been in multiple times for this issue and told they’d need to see it happen to fix it. now that my warranty is out, they can fix! They told me a few weeks ago that my warranty was good through January! More