Bobby Kornaus

I purchased a 1996 F-250 from Herlong Ford in Edgefield SC for about $12,000. I live in Virginia so I bought this truck sight unseen. According to the NADA, this price would mean the truck is in good, appr SC for about $12,000. I live in Virginia so I bought this truck sight unseen. According to the NADA, this price would mean the truck is in good, approaching excellent condition. It is not, this truck is in fair condition at best, Had I been there in person I would not have paid more than $8,000 for this truck. The sales person and customer service manager were super helpful, right up until the truck was delivered. Immediately upon delivery I noticed the truck had no backseat, someone had replaced the backseat with a big speaker box which was not shown in any of the pictures in the listing. I had specifically mentioned to the sales person on the phone I needed something with a backseat because I was planning to use this for family camping trips and such. I also immediately noticed the windshield wipers were completely worn out and the tires had less than 50% life left on them. I immediately tried to call the sales person but it took several days to get ahold of someone. After a week of arguing with them they agreed to send me a $200 check to help cover the costs of a new seat. It was better than nothing, but not near enough to cover the costs. Then, when I took the truck for the state safety inspection, it failed due to a brake light out, the reverse lights not working (at all) and the front brakes worn to the point of needing replacement. So, after paying 12 grand for a truck I can’t even legally drive in my state, this dealership tells me I’m on my own to fix it because I bought it “as is”. When buying an “as is” vehicle online, I had the understanding that it would at least be fully functional, especially for the price I paid. I only drove the truck twice since I got it, and they told me all those issues could have happened since it left there which is a ridiculous assertation. Especially when they claim they did a thorough inspection on it before they sold it. They seem helpful until they get your money, then you're completely on your own. Especially if you live out of state since they figure there is nothing you can do about them cheating you out of your hard earned money. The only reason they get 1 star is because zero stars is not an option. More

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Repair of vehicle I have an issue with the drivers side door making a vibration noise when the door is first opened. They were not able to fix the vehicle. The servi I have an issue with the drivers side door making a vibration noise when the door is first opened. They were not able to fix the vehicle. The service manager is going to do some research for me, then let me know of their findings, so I can bring it back in for repair. It is a 2018 F 150 truck. More

by RWINGARD Verified Customer Verified Customer

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Outstanding service at Herlong I had an issue with a replacement windshield in my 2014 Ford Flex. Another company had replaced my windshield and it began leaking. The other company I had an issue with a replacement windshield in my 2014 Ford Flex. Another company had replaced my windshield and it began leaking. The other company insisted it was a Ford issue and ask that I take it to a dealer. Herlong agreed to meet with them and had them remove the windshield. Upon removal Herlong determined the leak was a result of a bad seal. The windshield was reinstalled and water tested and no leaks were found. Herlong went over and above in investigating an issue that was caused by another company. Herlong even cleaned the headliner to remove the stain from the leak. The folks at Herlong don’t just talk about customer service they live it. Thanks again. More

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Extremely satisfied We were very pleased with all employees we dealt with. They were very professional and accommodating. We will return for service request. Nice job We were very pleased with all employees we dealt with. They were very professional and accommodating. We will return for service request. Nice job to all. More

by DJP020715 Verified Customer Verified Customer

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Service Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loane Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loaner to us to fix a problem with truck since purchase. problem still not fixed a year later. My truck has been at your dealership more than in my possession in the last year because your mechanics are apparently not knowledable in their field . The Ford F-150 has a known problem with the IWE system which your service department refuses to address. Within a month of purchase I had to replace all 4 tires, break pads and rotors. That should never have happened when you spend $32000 on a vehicle . I spent $1500 on an extended warranty that no other Ford dealer in my area will accept . I would never recommend Herlong . More

by SPROVENZANO Verified Customer Verified Customer

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Friendly staff, good service My appointment was for routine service. My vehicle was taken in as soon as I arrived. It was completed in a timely manner, and Bobby reviewed with me My appointment was for routine service. My vehicle was taken in as soon as I arrived. It was completed in a timely manner, and Bobby reviewed with me what had been done, and highlighted a few things that would need attention in the future. I have always been happy with my experiences at Herlong. More

by Patty25 Verified Customer Verified Customer

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Always friendly! Everyone at Herlong makes you feel like you are their friend, always eager to help and kind. Their work is outstanding and they have always wanted it Everyone at Herlong makes you feel like you are their friend, always eager to help and kind. Their work is outstanding and they have always wanted it done proper and to my satisfaction. Highly recommend them. More

by dave.nessler Verified Customer Verified Customer

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Great experience Richard was very knowledgeable and taught me everything I need to know about my new car (which was a lot). Everyone we came in contact with was friend Richard was very knowledgeable and taught me everything I need to know about my new car (which was a lot). Everyone we came in contact with was friendly and helpful! More

by JOASHLEY.JORDAN Verified Customer Verified Customer

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Service Dept. Is Awful Bobby avoids customers and does not keep his word when he says he will call you. I called and left messages with both Brittany and Brian last week, an Bobby avoids customers and does not keep his word when he says he will call you. I called and left messages with both Brittany and Brian last week, and he did not return my calls. He knew I was on the line and refused to pick up. This is frustrating and unprofessional. More

by PINKLION30 Verified Customer Verified Customer

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Bobby had us in and out before appt. time ,thanks again. Called to set up an appointment for first service on my 2018 F-150,Bobby was very helpful getting me in for service.Thanks to Wes Herlong ,this is my Called to set up an appointment for first service on my 2018 F-150,Bobby was very helpful getting me in for service.Thanks to Wes Herlong ,this is my 4th new vehicle bought through Wes and Herlong Ford , as far as I'm concerned its the only dealership to do business with. More

by jamesray81165 Verified Customer Verified Customer

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